How to Fix Messenger Keeps Asking You to Switch Accounts

Can’t figure out why Messenger keeps asking you to switch accounts?

Facebook Messenger is one of the best online messaging platforms in the market. Besides offering chat functionality, users can also perform video calls, upload stories, and share media on the platform. 

You can also have multiple accounts in one app and switch between them seamlessly for convenience. 

Recently, users have been complaining about a weird bug on Messenger that keeps asking them to switch accounts. 

Based on the reports, the prompt appears randomly while using the app. 

Most of the time, this issue on Facebook Messenger is caused by a bug on the app. However, it can also be due to server-related problems, corrupted account data, outdated app versions, or improper configurations. 

If you’re experiencing this problem on your device, we’ve got you covered. 

Today, we will show you exactly what to do if Facebook Messenger keeps asking you to switch accounts. 

Let’s begin!

1. Check Facebook Servers. 

Whenever you encounter issues on Facebook Messenger, the first thing you should do is check the servers. Given that Messenger is an online service, it relies on the servers to function and deliver content. 

Unfortunately, Facebook doesn’t have a dedicated site where you can check the platform’s status. However, you can use third-party sites like Downdetector to see if there are reported issues on the platform. 

messenger keeps asking you to switch accounts

If the servers are down, the best thing to do for now is to wait. Since server-related issues can’t be resolved on your end, any changes on your device won’t affect the platform’s status. 

On the other hand, you can head to the next solution if the servers are up and running. 

2. Disable Chat Heads. 

For some unknown reason, Facebook users were able to fix this issue by turning off chat heads on their devices. While we can’t find any reason why chat heads trigger the problem, you can try turning off the feature on your end and see what happens. 

Here’s what you need to do: 

  1. First, launch Facebook Messenger on your device. 
  2. Tap on your Profile icon in the upper left corner to view settings. 
  3. Lastly, locate the Chat Heads tab and disable the feature. 
messenger keeps asking you to switch accounts

Restart the app afterward and see if the problem is solved. 

3. Remove Unused Accounts. 

Facebook Messenger might have an issue at the moment that causes the prompt to appear randomly. Due to this, we suggest limiting the number of accounts on your device in the meantime or until Facebook rolls out a patch to address the issue. 

We recommend leaving only two accounts on Messenger or even one to avoid the switch account prompt from occurring. 

4. Update Messenger. 

For your last option, we recommend updating Facebook Messenger to patch bugs and glitches on the app. Facebook might already be aware of the issue and could roll out an update to address the problem. 

Simply head to the App Store or Google Play Store and install any pending updates for Messenger.

That wraps up our guide on how to fix Messenger if it keeps asking you to switch accounts. For your questions and other concerns, don’t hesitate to leave a comment below, and we’ll do our best to respond. 

If this guide helped you, please share it. 🙂


  • John Sixto

    John is a staff writer at Saint and comes from a SAP ABAP development background. He has a Bachelors in IT and has been writing since 2018, with over 500 posts published. He loves to build PCs and has a deep curiosity in understanding how different components and configurations work. John spends hundreds of hours at a time, researching and testing the software and apps, before he proceeds to write about it. LinkedIn X (Twitter) Website

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