Fix: Microsoft Store Account Devices Won’t Unlink

Microsoft Store account devices won’t unlink? 

 

 

As you may already know, Windows 10 comes with its own Store app that allows users to access a wide range of digital content. 

Microsoft Store app allows the users to download and update apps with a single click. If you sign in to Microsoft Store using your Microsoft account on a new device, the Store app allows you to install the apps you owned on your previous device. This is extremely convenient, especially when you do not have the time to download each app from scratch. 

Fortunately, unlinking your devices from the Microsoft Store is as easy as linking them. This feature is useful when you’ve reached the device limit on your Microsoft account or want to sell your device. However, if you have been unable to unlink the devices, you’re in the right place. 

This guide will walk you through the process of unlinking your devices from Microsoft Store accounts easily. 

Let’s get started. 

• 1. Change the URL of the Website.
• 2. Use Microsoft Edge or Internet Explorer to Unlink the Device.
• 3. Login with Another Microsoft Account.
• 4. Remove the Device from the Family Accounts. 
• 5. Login From Another Microsoft Account.

 

1. Change the URL of the Website.

Web browsers are prone to occasional bugs. If you cannot unlink your Microsoft Store account devices, chances are that a bug in the web browser is causing the issue. 

You can fix this issue by changing the URL of the website. 

Here is how you can do it:

1. Open your web browser and navigate to the Microsoft Store Devices page.
2. Click on the URL and remove the ‘?isAuthRefresh=true’ part from the end of the URL. 
3. Now, click on the Unlink option in front of the device you want to remove. 

 

4. Once done, refresh the web page and check if the issue is resolved. 

If a bug in the web browser was causing the issue, doing so will resolve it. If the error persists, move down to the next method below. 

 

 

2. Use Microsoft Edge or Internet Explorer to Unlink the Device.

If you are using Google Chrome to access the ‘Microsoft Store Devices’ page, try shifting to another browser. Microsoft Edge (or Internet Explorer) is more capable of handling Microsoft-related operations. It has the ‘edge’ (no pun intended) over other browsers when it comes to executing certain Microsoft operations, which means it can help you unlink Microsoft Store account devices. 

Here is how you can do it:

1. Open Microsoft Edge and navigate to the Microsoft Store Devices page. 
2. Click on the Unlink option in front of the device you want to remove. 
3. If doing so does not unlike the device, repeat Method 1 on Microsoft Edge. 
4. Once done, reload the page and check if it solved the issue. 

Hopefully, you will be able to execute operations in ‘Microsoft Edge’ without any issues. 

 

 

3. Delete Microsoft Credentials via Credential Manager.

If you could not unlink your devices from the Microsoft Store using the solutions mentioned above, we suggest deleting your Microsoft account credentials via ‘Credential Manager’. 

‘Credential Manager’ is where all your passwords, usernames, and other login details are saved for later use. Windows uses the saved credentials for logging you into different web locations. 

Deleting the credentials to a specific location will delete its certificates installed on your PC. As a result, you will be logged out of the application or the web page automatically. 

If you have not been able to unlike your device from Microsoft Store, try deleting your Microsoft credentials on your device. It will log you out, thus resolving the error in the process. 

Here is how you can do it:

1. Type Credential Manager in the search box and click Open to launch the application. 
2. Select Windows Credentials, and under Generic Credentials, click on Microsoft Account.
3. Select Remove to delete the credentials. 

 

That’s it. Now check if you are logged out of your Microsoft Account on the device. Hopefully, doing so will solve the error. 

 

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If you encounter an error while trying to perform the method mentioned above, it can be because the account you want to remove does not have administrative rights. In this case, follow the steps mentioned below to access ‘Credentials Manager’ as an administrator. 

1. Press both the Windows + R keys simultaneously to open a Run dialogue box. 
2. Type ‘netplwiz‘ in the dialogue box and click OK. 
3. In the User Account window, select Add and add type your email address as shown below.

 

4. Once done, re-enter Credentials Manager and remove your Microsoft Account by following the method mentioned above. 

Doing so will fix the issue, and you will be able to unlink your Microsoft account from the device. 

 

 

4. Remove the Device from the Family Accounts. 

Family accounts on Microsoft help parents monitor children’s activities on their devices. Due to safety concerns, Microsoft greys out the option to remove devices owned by children’s accounts. These devices can be unlinked only through an active user account. 

If you could not unlink the devices from your Microsoft Store account, we suggest removing them using an active user account. Hopefully, it will solve the error. 

Here is how you can do it:

1. Open the Microsoft Account page on your web browser (preferably Microsoft Edge). 
2. Click on Family and check the accounts added to your Family group. 
3. Now log out of your Microsoft account and re-login using any of the family accounts. 
4. Once done, navigate to the Microsoft Store Devices page and click on Unlink in front of the device you want to remove. 
5. If you cannot do so, follow Method 1, and check if the issue is resolved. 

Hopefully, you will be able to unlink your device through an active user account. If still, Microsoft Store devices won’t unlink, proceed to the next method below. 

 

 

5. Login From Another Microsoft Account.

If none of the methods mentioned above works for you, the issue might be with your Microsoft account. In this case, try unlinking the device by logging in from another Microsoft Account. This will help you get rid of the bug and solve the error. 

Here is how you can do it:

1. Create another Microsoft Account. 
2. Log out from your current account and sign in from the new account. 

 

3. Now click on Unlink in front of the device you want to remove. If you fail to do so, follow Method 1, and check if the issue is resolved. 

Doing so will fix the error, and you should be able to unlink the device without any issues. 

This wraps up our guide on unlinking devices from your Microsoft Store account. We hope our solutions helped you fix the issue on your PC. We have also discussed the Microsoft Store error 0x80072F05 in our previous post. Give it a read if you have been facing the error 0x80072F05 on your PC. If you still have any confusion, please let us know in the comment section down below. We will try to help you as much as we can!

 

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