8 Ways to Fix Microsoft Teams Not Showing Pictures on Windows

Microsoft Teams is a fun collaboration application with advanced features like breakout rooms and whiteboard. 

However, users occasionally encounter issues with basic functionalities, such as displaying images and GIFs in conversations. 

In this guide, I’ll walk you through troubleshooting if Microsoft Teams is not showing pictures in your conversations. 

Let’s begin!

1. Check Your Network Connection

Slow and unstable internet can impact not just Teams but also other online applications. 

If images aren’t loading in your conversation, your internet connection might be the culprit. 

Run a speed test to verify that your internet speed matches your subscription plan.

Speed Test

Should the test reveal network issues, consider resetting your modem or router: 

  1. Disconnect your router’s power cable from the outlet. 
  2. Wait for 5 to 10 seconds. 
  3. Reconnect the power cable and allow your router to reboot. 

After restarting, conduct another speed test to check if the problem was solved. If the issue persists, reach out to your network administrator or internet service provider for assistance.

Related: How to Fix Network Connection Issues on Windows 11

2. Force Quit Microsoft Teams

Occasionally, Microsoft Teams may experience bugs and eros, leading to feature malfunctions. 

Restarting Microsoft Teams can refresh its resources and resolve any issues arising from its usage. 

Here’s how: 

  1. Press CTRL + SHIFT + ESC on your keyboard to open Task Manager
  2. Navigate to Processes and locate Microsoft Teams
  3. Select the application and click End Task
Close Microsoft Teams

Afterward, reopen Microsoft Teams to see if the issue has been resolved. 

Related: How to Fix Teams Chat Not Working Issue on Windows 11

3. Check Microsoft Teams Supported Image Formats

Microsoft Teams supports hundreds of file types, yet not every file type can be viewed directly on the app. 

If you’re unable to view an image, it may be because it’s not included in the image formats supported by the app.

Check this list below:

  • AI
  • BMP
  • EMF
  • EPS
  • GIF
  • JPG
  • JPEG
  • PNG
  • PSD
  • SVG
  • TIF
  • TIFF
  • WMF

Related: How to Fix Teams Chat Not Working on Windows 11

4. Clear Your Microsoft Teams App Cache

Like many applications, Microsoft Teams stores cache to enhance performance. 

Over time, however, this cache can accumulate and may become corrupted, which can cause issues.

If you’re having trouble viewing images in the app, try clearing Microsoft Teams’ cache: 

  1. Press Windows + R on your keyboard to open the Run dialog. 
  2. Type %appdata%\Microsoft\Team and press Enter
  3. Inside the Teams directory, delete all the folders below:
Application Cache






Local Storage


Related: How to Fix Microsoft Teams the Request is Not Properly Formatted

5. Disable the ‘GPU Hardware Acceleration’ Option

Although hardware acceleration is designed to boost app performance, it can also lead to issues if your device isn’t fully optimized for Teams. 

If you still can’t view images from the app, consider disabling GPU acceleration:

  1. Launch Microsoft Teams on your computer. 
  2. Click the three-dot menu at the upper right corner. 
  3. Go to Settings.
microsoft teams not showing pictures
  1. In the Application section, check the Disable GPU Hardware Acceleration option. 
Disable Hardware Acceleration
  1. Restart Microsoft Teams

6. Update Microsoft Teams to the Latest Version

Outdated versions of Microsoft Teams may retain bugs and errors, which potentially leads to issues with image previews. 

Make sure you’re using the latest version of Microsoft Teams by checking for updates:

  1. Open Microsoft Teams on your computer. 
  2. Click the three-dot menu at the upper right corner. 
  3. Select Check for Updates and follow the on-screen instructions. 
microsoft teams not showing pictures

Related: How to Fix Can’t Download Updates on Microsoft Teams

7. Try Viewing Images from the File Explorer

As previously noted, Teams support only certain image formats, which excludes GIFs, WEBP, and HEIC files.

In such cases, you might want to consider accessing them through File Explorer or another photo-viewing application instead. 

Related: How to Use File Explorer Tabs on Windows 11

8. Repair Microsoft Teams Application

If you’re still facing issues, it might be worthwhile to repair Microsoft Teams, as the installation package could be compromised by corrupted or missing files. 

To repair Microsoft Teams: 

  1. Open the Start Menu and go to Windows Settings
  2. Select Apps from the sidebar. 
  3. Proceed to Installed Apps
  4. Find Microsoft Teams and click the three-dot menu beside it. 
  5. Choose Advanced Options.
  6. Click on Repair and adhere to the on-screen instructions. 
microsoft teams not showing pictures

Related: How to Fix High CPU and Battery Usage by Microsoft Teams


Why are pictures not showing on Teams?

If pictures aren’t displayed in Microsoft Teams, the issue might be in a format that is not supported by the application. Moreover, slow internet speeds and corrupted app data might also prevent photos from loading properly in the app.

How do I clear cache in MS Teams?

To clear the cache in Microsoft Teams, you need to: 

  1. Press Windows + R on your keyboard to open the Run dialog. 
  2. Type %appdata%\Microsoft\Teams and press Enter
  3. In the opened folder, select all items and delete them. 

How do I upload my picture in Microsoft Teams?

To update your profile photo on Teams: 

  1. Launch Microsoft Teams
  2. Click on your profile icon in the upper right corner. 
  3. Select Manage Account
  4. Click on your current profile photo
  5. Choose Upload Picture and select the image you want to use. 

Why is Microsoft Teams photo not updating?

If you can’t upload photos to Microsoft Teams, check whether the image format is compatible with the app. Additionally, make sure that your internet connection is stable and that you are running the latest version of Microsoft Teams. 

If this guide helped you, please share it. 


  • John Sixto

    John is a staff writer at Saint and comes from a SAP ABAP development background. He has a Bachelors in IT and has been writing since 2018, with over 500 posts published. He loves to build PCs and has a deep curiosity in understanding how different components and configurations work. John spends hundreds of hours at a time, researching and testing the software and apps, before he proceeds to write about it. LinkedIn X (Twitter)

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