Found out that the Netflix app for Roku is not working?
Well, this is a usual problem on Netflix, especially for non-major operating systems like Roku OS. Compared to Android, iOS, and Windows, Roku OS is not that well known unless you use it personally or a tech geek.
Most of the time, this issue occurs for no reason and goes away after a few minutes. However, if you’ve been dealing with the problem for hours, something could be wrong with your device or Netflix.
Although we cannot personally diagnose the problem on your end, we’ve listed several methods that we have tested to fix the Netflix app for Roku if it is not working.
In this guide, we’ll walk you through the most basic methods and work our way up to more advanced techniques to help you tackle this problem on Roku.
So, without further delays, let’s get started!
1. Check Netflix Servers.
For most of our guides, we always recommend users to check the status of the application they are using before making any changes on their end.
If an application like Netflix is not working, its servers could be experiencing an issue or down for scheduled maintenance. Since server-related issues are not addressable on your end, checking their status prevents you from wasting your time trying out ineffective solutions.
Now, to check Netflix’s servers, visit their dedicated status page where you can see the current status of the platform.
If the problem is on their end, the best thing to do for now is to wait until Netflix gets everything sorted.
2. Check and Reset Your Internet.
Given that Netflix is an online platform, it requires a certain speed to enjoy its services without a problem. If the Netflix app for Roku is not working, check your network if it meets the required 1.5 Mbps internet speed.
To do this, run a test using Fast.com to measure your network’s current upload and download speed.
If the result shows that your connection is slower than the required speed, contact your ISP for an upgrade. However, if you have a subscription that is more than 1.5 Mbps, try restarting your router to refresh the link with your service provider.
After the restart, perform another test on your network to check if your connection is now running correctly. If the problem persists, contact your ISP and ask them to fix their service.
3. Turn Off VPN.
If you are running a VPN on your Roku device or your router, turn it off before accessing Netflix. The platform is known to flag down users who run VPN services to access restricted content in their region.
Due to licensing issues, Netflix can face legal actions if users can access movies or TV shows that are not supposed to be available in their regions.
So, disable your VPN if the Netflix app for Roku is not working.
Alternatively, you can try using PureVPN if you don’t want to be vulnerable online. Compared to other services, it works well with Netflix and does not interfere with your connection.
4. Update Netflix and Roku.
Netflix releases timely updates on its application to ensure that errors and glitches are being patched and that the platform is well optimized for most devices. If you’ve owned your Roku device for quite a while, now is the time to check for updates on its software.
To update Netflix, follow the guide below:
- On your Roku, open Settings from the home screen.
- Now, go to the System tab and select Software Update.
- Lastly, click on Check Now. Follow the on-screen prompts to update both Netflix and Roku OS.
After updating Netflix and Roku OS, go back to your Netflix account and see if the app is now working.
5. Restart Your Roku.
Your Roku device could have encountered a temporary error and caused other applications not to work correctly. To fix this, we suggest that you restart your Roku device to reload its resources and refresh its operating system.
Check out the guide below to restart a Roku device:
- First, make sure that your Roku device is completely turned off.
- After that, unplug it from the wall outlet and let it rest for at least a minute.
- Lastly, plug back in your Roku device and wait for it to boot up.
Once done, go back to Netflix to check if the problem is solved.
6. Reinstall Netflix.
If updating the Netflix app did not work for you, try reinstalling the app on your Roku device. Random errors that occur on the platform may have caused Netflix’s installation files to get corrupted.
To ensure that you have a working copy of Netflix, delete the app from your device and reinstall it afterward.
See the steps below to reinstall Netflix on Roku:
- On your device, press the Home button on the Roku remote and open Streaming Channels.
- Find Netflix from the list and press the Ok button on your remote.
- Lastly, select Remove Channel to delete the Netflix app.
Once done, go back to Roku Store and reinstall the Netflix app from there.
7. Report the Problem to Netflix.
At this point, we suggest that you let the experts take over the situation if none of the listed methods above worked.
Contact Netflix’s customer service to let them know about the issue you’ve experienced on their platform. Ensure that you indicate that you are using a Roku device, and provide your account information to help them address the problem faster.
You can also browse other guides on Netflix’s Help Center related to Roku and see if you can find anything useful.
This sums up our guide in fixing the Netflix app for Roku if it is not working. If you have any questions, let us know in the comment section below, and we’ll do our best to answer them.
If this guide helped you, please share it. 🙂