How to Fix Netflix Crashing or Not Working on iOS 16

Is your Netflix crashing or not working on iOS 16?

Netflix is currently the most popular platform in terms of streaming content like movies, TV shows, documentaries, and whatnot. But with the release of iOS 16, several applications have begun crashing or giving errors, and Netflix remains no exception.

Since their service is subscription-based, this issue has frustrated users, especially binge watchers. This situation calls for an immediate fix. Usually, Netflix displays a prompt letting you know what went wrong. But it may also occasionally start crashing due to software bugs or corrupted applications. 

If you’re in a similar situation, we have just the right solutions. Below, we’ve discussed around twelve troubleshooting steps that will help you resolve the issue if it’s on your end. Otherwise, you’ll have to either wait or contact the developers to resolve the matter.

So without further ado, let’s get started!

1. Check Your Netflix Subscription.

If the Netflix app isn’t working on your iPhone, it isn’t always a software bug causing the issue. It’s possible you’re encountering hindrances due to something as basic as your subscription plan. The service offers various plans catering to up to 5 active screens at a time. 

So, you need to start by checking your subscription plan, the number of active devices, and its expiry date. For that, follow the steps below:

  1. Firstly, launch the Netflix app on your device.
  2. Then, choose your account.
  3. Tap on your profile icon at the top right corner of your screen.
netflix app
  1. Next, tap on the three horizontal bar menu and choose Account.
netflix account setting
  1. From there, go to Plan Details or Billing details and check your subscription details.

2. Remove Devices From Your Netflix Account.

As we just mentioned, Netflix only allows a number of devices to use the screens at a time based on your subscription plan. If you’ve shared your account’s password with friends or family, you might have exceeded the number of active screens at a time, hence experiencing issues when streaming content.

In such a situation, you can try removing some devices and see if that resolves the error. Follow the steps below to do so:

  1. To begin, go to the Netflix app and choose an account.
  2. Then, tap on your profile icon at the top right corner.
  3. Next, tap on the three horizontal bar menu and choose Account.
  4. Scroll to Settings at the bottom and select Manage download devices.
Netflix Crashing or Not Working on iOS 16
  1. Tap on Remove Device next to the device you wish to remove.

3. Check Netflix Server Status.

It’s possible that all your efforts in fixing the Netflix crashing or not working on iOS 16 goes down the drain because the problem is on the other end. The servers occasionally go down, so you are unable to discover or stream content in the app. For this reason, we recommend checking Netflix Server Status before proceeding further.

4. Check Your Internet Connection.

In case the Netflix app isn’t loading or failing to show you content previews, etc., you might want to ensure your device is connected to an internet connection. You can use online tools like Speedtest by Ookla to check your internet speed.

If you use Cellular Data, ensure you’ve allowed the Netflix app to use data and that you’re receiving enough signals to stream content. Here’s how to check Cellular Data usage on iPhone:

  1. Go to Settings and select Cellular.
iphone cellular setting
  1. Scroll down and locate Netflix. Ensure the toggle next to it is enabled.
Netflix Crashing or Not Working on iOS 16

You may also try switching to the alternate network type (Wi-Fi to Cellular or vice versa), then see if that works for you. 

5. Check Your Connection Type.

At times, you could be using a public internet connection that may have restricted or blocked streaming Netflix content. In this case, communicate with the network admin to have them grant permission or switch to a different network.

6. Relaunch the App.

The Netflix crashing or not working on iOS 16 is also caused by minor glitches in the application. The most straightforward way to combat this issue is by restarting the app. In fact, you should discard all program activity in the background and only allow Netflix to use resources to see if that fixes the problem.

Here’s how to do it:

  1. Swipe up from the bottom of the screen to access App Launcher.
  2. Look for the Netflix app and flick it upward to close it.
netflix app in app launcher
  1. Then wait a couple of minutes.
  2. Tap on Netflix to launch the app again.

7. Update/Reinstall the App.

If the Netflix app is constantly crashing, the application might be corrupted or outdated. In this situation, you only have the option to either update it or delete it and reinstall a fresh copy. This way, whatever bug that was rendering the application inoperable would be eliminated.

Here’s how you can update the Netflix app on your iPhone:

  1. Open the App Store on your iPhone.
  2. Tap on the profile icon at the top right corner.
app store
  1. Scroll down and look for the Netflix app under Upcoming Automatic Updates. If you see it, tap on the Update button next to it.
update netflix app

To reinstall Netflix, follow the steps below:

  1. Long-press on the Netflix app. 
  2. From the context menu, choose Remove App.
Netflix Crashing or Not Working on iOS 16
  1. When the confirmation prompt appears, select Delete App.
  2. Now, go to the App Store and tap on the Search tab at the bottom.
  3. Type ‘netflix in the search bar and tap on Get to install it back on your device.
netflix app in app store

8. Restart Your Device.

If the Netflix app is freezing continuously, becoming unresponsive, or crashing midway, your device might be infected by a software bug. You can fix this by rebooting your iPhone, which will clear all internal memory (RAM), delete cache files, discard all background activity, restart services, and give your device a fresh start.

Follow the steps below to do so:

  1. Long-press the Side button and any Volume button simultaneously.
  2. Let go when the power off slider appears. 
Netflix Crashing or Not Working on iOS 16
  1. Drag the slider to the right.
  2. Wait a few moments.
  3. Then, long-press the Side button to turn your iPhone back on.
apple logo

Afterward, check if the issue of Netflix crashing or not working on iOS 16 has been resolved. Otherwise, move to the following methods.

9. Update Your iOS.

Just like outdated applications can result in several issues, older software versions may also cause some applications to become incompatible and stop working. For this reason, it is advisable to always keep your iPhone updated with the latest iOS.

Follow the steps below to do so:

  1. From the Settings app, go to General.
  2. Tap on Software Update.
  3. If a new version is available, tap on Download and Install.

10. Reset the App.

We all know that cache files get stored in your application along with unnecessary settings and information for fast performance. But when the storage limitation exceeds, the software may start acting up, resulting in frequent crashing, lagging, or freezing midway. 

When that happens, your best bet is to reset the app by following the steps below:

  1. Begin by going to the Settings app.
  2. Look for the Netflix app and tap on it.
netflix in iphone settings
  1. From there, turn on the toggle next to Reset.
Netflix Crashing or Not Working on iOS 16
  1. Now go back to the Home Screen and open the Netflix app to see if the issue has been resolved.

11. Open Netflix From Browser.

When nothing seems to work, your last resort is to forget the app and use the Netflix browser version instead. In the meantime, you can contact Netflix Help Center and ask them to look into the matter for you. 

This brings us to the end of our guide on how to fix Netflix crashing or not working on iOS 16. For more questions, head over to our comment section. We will be happy to provide further assistance.

If this guide helped you, please share it. 😊

Author

  • Aimen Choudhry

    Aimen Choudhry is an architecture student who has always been fascinated by science. She now finds her therapy researching and writing about the latest technology and the issues that come alongside. Otherwise, you’ll find her playing video games, listening to music, or watching fantasy/sci-fi movies.

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