How to Fix Network Connection Issues on Amazon Prime

Want to know how you can fix network connection issues on Amazon Prime?

When it comes to video streaming services, Amazon Prime is on the top of the list, along with the likes of Netflix, HBO Max, and others. Despite lacking mainstream titles, Amazon Prime provides excellent exclusives like The Expanse, Jack Ryan, and more. 

Although considered one of the best, Amazon Prime is not perfect just like any application or software. If you are reading this, you’re probably experiencing network connection issues on Amazon Prime. 

As the error suggests, this problem occurs due to poor network connectivity. 

However, network connection problems can also occur if Amazon Prime’s servers are offline, when you’re using an outdated version of the app, or your device configurations are not set correctly. 

To help you out, we’ve decided to make a guide for fixing network connection issues on Amazon Prime Video. 

Let’s begin!

1. Check Amazon Prime Servers. 

Before changing your configurations, we suggest checking Amazon Prime’s servers first to ensure that the issue isn’t coming from their end. You can use third-party tools like Downdetector to check if there are outages. 

network connection issues on Amazon Prime

If Amazon Prime’s servers are offline, the only thing you can do is wait. Sadly, server-related problems can’t be addressed on your end. 

On the other hand, you can head to the next solution below if the servers are online. 

2. Restart Your Device. 

If you’re experiencing connectivity issues on Amazon Prime, we suggest restarting your device to flush your system cache and eliminate temporary bugs and glitches that might be causing the problem. 

For Android users, here’s what you need to do: 

  1. On your device, locate the Power button and hold it down. 
  2. In the options menu, tap on Restart
  3. Finally, wait for your phone to boot up. 
network connection issues on Amazon Prime

If you’re using an iOS device, follow the steps below to restart it: 

  1. First, access the Assistive Touch on your display. 
  2. After that, tap on Device and go to More
  3. Lastly, choose Restart to reboot your system. 
network connection issues on Amazon Prime

Once done, go back to Amazon Prime to check if the problem is solved. 

3. Check Your Connection. 

As stated in the error message, this issue on Amazon Prime is usually caused by network connectivity issues. To confirm this, we recommend running a speed test using to measure your network’s upload and download bandwidth. 

Speed Test

If the result indicates a problem with your connection, reboot your modem or router to re-establish the link with your ISP’s servers. Unplug your router from the outlet and wait for 5 to 10 seconds before reconnecting it. 

network connection issues on Amazon Prime

Once done, run another test to check if the problem is solved. Contact your ISP if you continue to experience network issues and ask them to handle the situation. 

4. Turn Off VPN. 

VPNs are third-party tools that protect your network and data from hackers and sites that track your activity. Although they work great for keeping you safe online, they could also cause issues on your network. 

Unfortunately, VPNs change your IP address and redirect your data to their servers, which could introduce delays and interruptions. 

If you can’t watch shows on Amazon Prime, disable your VPN in the meantime. 

On the other hand, you can also try using other services like PureVPN if you don’t want to go online without protection. Compared to other VPNs, it doesn’t interfere with your network and keeps your connection fast and reliable. 

PureVPN also works with streaming services like Netflix, HBO Max, and Amazon Prime.


5. Clear Amazon Prime App Data. 

For Android users, you can try clearing Amazon Prime’s app data if you encounter connectivity issues on the platform. This should flush out corrupted temporary data on your system and ensure that the app is working correctly. 

Here’s what you need to do: 

  1. First, locate Amazon Prime in your app drawer. 
  2. After that, hold down its app icon until the selection menu appears. 
  3. Now, tap on App Info and access the Storage & Cache tab. 
  4. Lastly, hit the Clear Data button to start the process. 
Clear Amazon Data

Once done, you’ll need to re-login to your Amazon Prime account. Try playing a few titles afterward to check if the problem is solved. 

6. Update Amazon Prime. 

At this point, we suggest updating the Amazon Prime app if you haven’t already. This way, we can ensure that you have the latest working version of the software and there are no bugs in your system. 

Simply go to the Google Play Store (Android) or App Store (iOS) and install the latest version of Amazon Prime Video. 

Head back to the app afterward and see if you’ll still encounter network connection issues on Amazon Prime. 

7. Contact Support. 

If none of the solutions above worked for you, we suggest that you let the experts handle the situation. 

Go to Amazon Prime’s Support page and get in touch with their team to ask for assistance regarding the issue you’ve been experiencing. When asking for help, provide your account details, the device you’re using, and a screenshot of the error. 

network connection issues on Amazon Prime

That ends our guide for fixing network connection issues on Amazon Prime. If you have other concerns, please voice them out in the comment section, and we’ll do our best to help. 

If this guide helped you, please share it. 🙂


  • John Sixto

    John is a staff writer at Saint and comes from a SAP ABAP development background. He has a Bachelors in IT and has been writing since 2018, with over 500 posts published. He loves to build PCs and has a deep curiosity in understanding how different components and configurations work. John spends hundreds of hours at a time, researching and testing the software and apps, before he proceeds to write about it. LinkedIn X (Twitter)

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