Do you see an NSES-500 error message on Netflix when accessing the platform on your browser?
In March of 2020, Netflix users encountered an NSES-500 error message when accessing the Netflix site on their devices. Many users began to voice out their concerns on Twitter to let Netflix know about the issue.
Back then, users were caught off guard by the error and had no idea of what they were dealing with. Even Netflix’s Help Center doesn’t have a detailed guide about the said error code.
As it turns out, the issue usually occurs when the information stored in your browser needs to be refreshed. However, it is also possible that your account data got corrupted or Netflix’s servers went down.
Given that there’s a wide variety of factors that you should consider when addressing this issue, troubleshooting can be confusing at some point.
Thankfully, we are here to help you out.
Today, we’ll show you a few methods for fixing the NSES-500 error message on Netflix.
Let’s get right into it!
1. Check Netflix Servers.
Every time you encounter problems on Netflix, the first thing you should always do is check the status of its servers. Since Netflix is an online platform, it relies on its servers to deliver its features and services.
To check the status of Netflix, visit their dedicated page on the Help Center, where you can see its servers’ current situation and the problems it encountered.
On the other hand, you can also use third-party sites like Downdetector if the dedicated page of Netflix is not accessible.
If Netflix’s servers are down, the best thing to do for now is to wait. However, you can still do the listed methods below to alleviate the situation.
2. Re-Login to Your Netflix Account.
Temporary bugs and glitches that occur on Netflix can cause your user data to be corrupted. If this happens, you can expect error messages and other problems to appear on the platform.
To fix this, try signing out of your Netflix account and log back in after several minutes to refresh your account data.
Check out the steps below to log out of your Netflix account:
- On your browser, access the Netflix website and hover your mouse cursor to your Profile icon.
- After that, click on Sign Out of Netflix.
- Lastly, wait for several minutes to pass before logging back into your Netflix account.
Once done, try using Netflix as you usually would and keep an eye on any errors that may occur.
3. Turn Off VPN.
Virtual private networks or VPNs are third-party applications that provide security to your home or local network. They work by changing your IP address randomly to keep your identity private and filtering your user data to prevent hackers from obtaining confidential information.
Although they are great for security purposes, they can also cause interruptions on your network and make it difficult for your device to communicate with Netflix’s servers.
To fix this, disable your VPN first before accessing the Netflix site on your browser.
On the other hand, consider using other VPNs like PureVPN if you prefer to have a VPN running when browsing online. PureVPN also works great if you want to watch Netflix titles that are not available in your region.
4. Clear Your Browsing Cache and Cookies.
Browsers store temporary data on your computer, which are called caches and cookies. These data are used to improve the loading times of websites you’ve previously visited and enhance your browser’s overall performance.
However, caches and cookies can accumulate over time and get corrupted. If this happens, you can expect your browser and the websites you visit to malfunction.
To fix this, follow the steps below to clear your browsing data:
- On your computer, launch your preferred browser and press the CTRL + H keys on your keyboard to access the History tab.
- After that, click on Clear Browsing Data from the side drawer.
- Now, click on Time Range and select All Time from the drop-down menu.
- Finally, include caches and cookies in the process and click the Clear Data button to continue.
Once done, go back to Netflix and re-access your account to check if the NSES-500 error message would still occur.
5. Disable Your Browser Extensions or Try Another Browser.
Some extensions or add-ons may not be compatible with Netflix and could interrupt its standard workflow. In this case, we suggest disabling your browser extensions before accessing the Netflix website to avoid any issues.
Check out the steps below to disable your browser extensions:
- First, open your browser and click on the Options button from your display’s top right corner.
- Next, click on the Settings tab and access your browser’s Extensions tab from the side menu.
- Lastly, disable all of your browser extensions, including the ones related to Netflix.
After turning off your browser extensions, go back to Netflix and check if the problem is solved.
On the other hand, you can also try using different browsers if the Netflix website refuses to load on your default browser. Ideally, try using browsers like Google Chrome, Firefox, and Opera, which use render engines optimized for most websites.
6. Run Malwarebytes.
Another factor to consider when you are having difficulties accessing Netflix is to check for malware and other viruses. Your computer will struggle to operate normally if viruses and malware have infiltrated your system.
To check your computer for viruses, run a full system scan using Malwarebytes. It is third-party antivirus software that automatically detects suspicious files on your computer and removes them with a press of a single button.
7. Restart Your Computer.
Errors and other problems may have occurred on your operating system and cause other applications to malfunction or not work at all. If this is the case, we recommend restarting your computer to reload your operating system and eliminate any errors that occurred.
On Windows, follow the steps below to restart your system:
- First, press the Windows key on your keyboard to access the Start Menu.
- Next, click on the Power button to open the options menu.
- Lastly, click on Restart and follow the on-screen prompts to reboot your system.
If you are using a macOS device, you can restart it by doing the following:
- On your computer, click on the Apple logo on the top left corner of your display.
- After that, click on Restart.
- Finally, click the Restart button again on the pop-up message to confirm the action.
Wait for your system to reboot and use Netflix again to check if the problem is solved.
8. Check and Reset Your Internet.
The NSES-500 error message on Netflix could also indicate that your network connection is running slow. If this is the case, run a speed test on your network using Fast.com to measure its current upload and download bandwidth.
If the result shows that your internet is unstable, restart your network router to re-establish the connection with your ISP’s servers. Find the power chord of your router and unplug it from the outlet for about ten seconds. After that, restart your router by plugging back in the power chord to the wall outlet.
Once done, re-run the test to check if the restart worked. Contact your service provider if you continue to experience your network connection issues and ask them to address the issue with their service.
9. Report the Problem to Netflix.
If you still see an NSES-500 error message on Netflix at this point, we recommend that you let the professionals take over the situation.
Contact Netflix’s customer support and elaborate on the problem you are experiencing. Try to give as much information you can and include a screenshot of the error if possible to help their team handle the situation faster.
You can also browse through the various articles on Netflix’s Help Center to find possible solutions for the error message.
This ends our guide in fixing the NSES-500 error message on Netflix. If you have any questions or concerns, please leave a comment below, and we’d be happy to accommodate them whenever we can.
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