How to Fix PowerBeats Pro Connection Problems

Do you experience connection problems with your PowerBeats Pro?

Many users have been complaining about connection issues with their PowerBeats Pro. Some experience frequent disconnection and others have difficulty pairing with devices. 

We understand that not being able to use your PowerBeats Pro can be frustrating. If you also encounter connection problems, we got you covered.

Powerbeats Pro Connection Problems

Fortunately, there are several troubleshooting steps you can take to resolve connection problems with your Power Beats Pro. 

In this guide, we will show you everything you need to know on how to address this issue. 

Let’s begin!

1. Clean Your PowerBeats Pro. 

Before anything, you will want to clean your PowerBeats Pro if you encounter connection problems. 

Your PowerBeats Pro may not be working properly due to unsuccessful charging. 

Dirt and debris may have accumulated on the charging case. This prevents your PowerBeats Pro from making good contact with the charging pins on the case. 

If you find that one of the earbuds is not charging, it’s possible that the charging pins are dirty. 

Here’s what you need to do: 

  1. Grab a microfiber cloth and gently clean your PowerBeats Pro and its charging case. Make sure there is no dirt build-up on the contact points. 
  2. Place your PowerBeats Pro into the charging case. Ensure that both earbuds are connected to the contact point. 
Microfiber Towel

After several minutes, reconnect your PowerBeats Pro to check if the problem is solved. 

2. Check Battery Status. 

Another reason why you encounter connection problems on your PowerBeats Pro is failing batteries. 

When the batteries on your PowerBeats are starting to degrade, they might not have enough power to keep your earbuds working. 

Here’s how you can check your PowerBeats Pro’s battery life.

  1. Turn on your PowerBeats Pro and pair it with your device. 
  2. Make sure that both earbuds are securely seated inside the charging case. 
  3. Keep the case open and place your iPhone or iPad beside your PowerBeats Pro. 
  4. A pop-up card should appear on your device indicating the battery level of your PowerBeats Pro. 
Battery Status

Use your PowerBeats Pro for around 10 to 15 minutes. If you noticed that its battery drains too fast, then you’ll want to head to the last step to have your device checked. 

3. Refresh the Connection Between Your Devices. 

If you continue to encounter connection problems with your PowerBeats Pro, you might need to refresh the connection between your devices. 

This way, you can ensure that your PowerBeats Pro is correctly paired with your iPhone or iPad. 

See the steps below to guide you through the process: 

  1. Launch the Settings app on your iPhone or iPad. 
  2. Now, access the Bluetooth tab. 
  3. Find your PowerBeats Pro and tap the (i) button beside it. 
Powerbeats Pro Connection Problems
  1. On the next page, tap Forget This Device and follow the prompts. 
Forget PowerBeats

Once done, wait for at least five minutes before reconnecting your PowerBeats Pro. 

Related: How to Fix AirPods Pro Not Working

4. Reset Your PowerBeats Pro. 

Resetting your PowerBeats Pro is like restarting your computer when it’s not working. This clears out any glitches that may be affecting the performance of your PowerBeats. 

Here’s how you can reset your PowerBeats Pro: 

  1. Place both your earbuds in the case while leaving the lid open. 
  2. Now, press and hold the System button on the case for 15 seconds or until the LED indicator flashes red and white. 
  3. Release the System button afterward. 
Powerbeats Pro Connection Problems

The LED indicator on your PowerBeats Pro will continue flashing white. This means that you can pair it with your iPhone or other devices again. 

5. Update PowerBeats Pro. 

There might be a problem with your PowerBeats Pro’s firmware that causes connection problems. To rule this out, make sure that the latest firmware for your device is installed. 

Now, firmware updates are delivered automatically to your PowerBeats Pro. 

To prompt your device to update, here’s what you need to do: 

  1. Put your PowerBeats Pro in the charging case. 
  2. Now, make sure that your iPhone or iPad is connected to Wi-Fi. 
  3. Put your device close to your PowerBeats Pro and leave it there for 10 to 15 minutes. 
  4. Your PowerBeats Pro should automatically update to the latest firmware. 
  5. Next, confirm if your PowerBeats have the latest firmware. 
  6. Head to Settings and tap on Bluetooth
  7. Tap the (i) button next to your PowerBeats Pro
Powerbeats Pro Connection Problems
  1. Go to About and find the firmware version.

You can visit Apple’s firmware page to see if your PowerBeats Pro has updated to the latest firmware. 

6. Update Your Device. 

The issue could be with your iPhone or iPad and not with the PowerBeats Pro. 

There might be a bug or error with the version of iOS or iPadOS installed on your device that prevents your PowerBeats Pro from establishing a stable connection.

To verify this, install the latest software for your device. 

See the steps below to update your device:

  1. Open Settings on your iPhone or iPad. 
  2. Now, go to General > Software Update
  3. Tap Download and Install if there’s an available update.
Powerbeats Pro Connection Problems


  • Your device can restart several times while installing the update. 
  • Make sure that your iPhone has at least 50% battery before installing updates. It’s best to keep your device plugged into the wall charger to avoid interruptions. 
  • Allow at least 15 minutes for the update to install, especially if it’s a major update (iOS 14 to iOS 15).

Reconnect your PowerBeats Pro to your device and check if the problem is solved. 

Related: How to Fix PowerBeats Not Charging

7. Visit the Nearest Apple Store. 

If none of the solutions above worked, we recommend that you bring your PowerBeats Pro to the nearest Apple Store

Powerbeats Pro Connection Problems

The batteries on your PowerBeats Pro might be starting to fail and need a replacement. This explains why it can’t keep a stable connection with your devices. 

You’d also want to check if your PowerBeats Pro is still covered by warranty so you know your options. 

If you had your device for less than 14 days, you might be able to ask for a refund or replacement unit. 

That ends our guide on how to fix your PowerBeats Pro if you encounter connection problems. If you have questions, leave a comment below, and we’ll do our best to respond. 

If this guide helped you, please share it. 


  • Jake Kovoor

    Jake is the Editor-in-Chief of Saint and an independent software developer, with a Bachelors in Computer Science from Lancaster University, UK. He loves trying out various tech from the Flipper Zero to coding Raspberry Pis for automation. He started Saint back in 2016, having written over 100 posts, with the sole purpose of creating guides for software that had yet to exist back then to help users navigate around their technical problems.

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