How to Fix Powerbeats Pro Connection Problems

Are you having Bluetooth connection problems with your Powerbeats Pro?
Powerbeats Pro Connection Problems

Are you having Bluetooth connection problems with your Powerbeats Pro?

Several users have claimed to have several issues with their Powerbeats Pro. From one of the pair of earbuds not working when they try to connect it with their Apple device, inconsistent Bluetooth connections despite multiple tries or the earbuds cannot be recognized in the Bluetooth section of their Apple devices.

So if you’re experiencing any of the above or similar issues, then you’re not alone. The most common factor that affects the consistency of the wireless connection is interference. Aside from that, you also have to consider the software and hardware side of the device to ensure that there is no any sort of issues.

We will discuss these factors that might cause this issue as well as appropriately provide a series of effective and tested solutions to address it. We have arranged these factors from the most basic ones to the worst cases so that hopefully you can progress safely. By the end of this guide, you will most likely find a permanent fix for your Powerbeats Pro connection problems.

Let’s dive in!


  1. Clean Both Earbuds and Case
  2. Use the Beats-Supported App
  3. Avoid Bluetooth Connection Conflicts
  4. Disconnect Your Powerbeats Pro and Pair it Again
  5. Reset Your Powerbeats Pro
  6. Update the Firmware on Powerbeats Pro
  7. Reach Out to Apple


How to Fix Powerbeats Pro Connection Problems: 7 Ways


1. Clean Both Earbuds and Case.

First things first, you will want to find out if your Powerbeats Pro is not working properly due to unsuccessful charging. You may find that one earbud may have been charged but not the other one. Additionally, you will also want to make sure that there is no dirt on the case or the earbuds. Even adding a custom cover for the Powerbeats Pro case can hinder the proper contact for the charging process.

Go through the following tips and take your time to do it while testing to see if it helps:

  • Clean the earbuds and the case with a microfiber cloth. Make sure that everything is dry before placing the earbuds back to the case.
  • Make sure to place the earbuds properly in the case so it both have proper contact with the charging connection.
  • If it fails to charge, try to press and hold the reset button while the earbuds are in the case. Refer to Method 5 below on how to reset your Powerbeats Pro.
Microfiber Cloth
Make sure to use a microfiber cloth when cleaning the Powerbeats Pro. Using your t-shirt, towel, or any other material can damage the device.



2. Use the Beats-Supported App.

If you can charge your Powerbeats Pro successfully, then you may want to shift your attention to the battery status of your device. This is to identify if there are any issues with the battery itself.  Depending on which device you’re using, the following steps will help guide you in doing it:

For iPhone, iPad or iPod Touch

  1. First and foremost, turn on your Powerbeats Pro and pair it with your iPhone, iPad, or iPod touch.
  2. Then, make sure that your earbuds are securely seated inside the charging case and keep the case open.
  3. Now place your unlocked iPhone, iPad, or iPod touch within 2 inches range of your Powerbeats Pro.
  4. Finally, look for the card that shows the battery level of your earbuds.
Powerbeats Pro Connection Problems
You should be able to see your Powerbeats Pro’s battery life when it appears ready to connect.




For Android Devices

    1. Go ahead and turn on your Powerbeats Pro and make sure it is paired with your Android device.
    2. Then, make sure that your earbuds are securely seated inside the charging case and keep the case open.
    3. Now download the Beats app for Android and install it in your Android device.
    4. Finally, launch the app, and you will see the details of your Powerbeats Pro.
    5. Take note of the battery life of the device, which will appear right on top of the given name for your Powerbeats Pro.

Powerbeats Pro Connection Problems




For Mac or Windows Computer

  1. Go ahead and place your earbuds securely inside the charging case.
  2. Then, connect the case to your computer using a lightning USB cable.
  3. Now download the Beats Updater app and install it on your computer.
  4. Finally, launch the app and see the details of your Powerbeats Pro. You can also use this app to update the firmware of your Powerbeats Pro.

If you happen to find that the battery drains too fast or experiencing and abnormalities, then you will want to proceed to the last method in this guide (Method 7). The method will discuss on how you can arrange an inspection of the device and possibly have it exchanged for a newer pair (depending on whether you’re still on the warranty).



3. Avoid Bluetooth Connection Conflicts.

One of the other most popular issues with the Powerbeats Pro has been the constant intermittent connection which users have been experiencing.

When in such a case, you will want to ensure that signal interference is not what’s causing the conflict for your Bluetooth connection. It is known that Wi-Fi uses the same frequency as your Bluetooth, hence make sure you avoid devices that have their Wi-Fi connection turned on. Also, avoid similar devices like microwave ovens and wireless telephones when using your device.

Additionally, it helps if you have your Powerbeats Pro connect to only one device at a time. The Bluetooth interference from your car audio system, another smartphone or laptop, can cause your Powerbeats Pro to be confusing and can result in irregularities in the connection. Also, make sure that you are within the effective range of Bluetooth and avoid physical obstruction between the Bluetooth connection.



4. Disconnect Your Powerbeats Pro and Pair it Again.

Staying on the Bluetooth topic, it is a possibility that the system file on your Powerbeats Pro that handles your Bluetooth connection may have gotten corrupted. This can happen, especially if the device you had connected your Powerbeats Pro encountered an improper shutdown procedure or internal system bug. The fix is pretty simple, as you only need to rebuild the connection profile by deleting it and doing the pairing process again.

Here’s how you can do it:

  1. Go ahead and turn on the Bluetooth of your device you want to pair with the Powerbeats Pro.
  2. Then, put the Powerbeats Pro earbuds inside the case and leave the case lid open.

Powerbeats Pro Connection Problems


  1. Now, press and hold the System button on the case until such time the front LED light blinks. This will delete the connection profile on both devices.
  2. After that, go back to your Bluetooth enabled device and open the Settings app, then tap on Bluetooth.
  3. Find your Powerbeats Pro on the connection list and tap on it.
  4. Finally, follow the instructions to complete the pairing process.

Powerbeats Pro Connection Problems


If your Bluetooth enabled device is an iPad or iPhone with an H1 chip, it offers a more friendly pairing process. After Step 3 above, you just need to hold the device within 2 inches of the reach of the case. A message will prompt on your unlocked iPhone or iPad with on-screen instructions for the pairing process.

Having renewed the Bluetooth connection settings of your devices, you should expect to use your Powerbeats Pro with a consistent connection. Be sure also to check for any interference after the process, as mentioned in the previous method (Method 3).



5. Reset Your Powerbeats Pro.

The solution which we’ve found to be most helpful was to reset the Powerbeats Pro completely and then pair it again. This allowed the Powerbeats Pro to be set up just as you first got it out of the store. Resetting helps to clear any software glitches and bugs that may have occurred over time with the device as you’ve been using it.

You know how the saying goes, “if it works, it works.”

  1. Go ahead and open the Settings app of your Bluetooth enabled device, then tap on Bluetooth.
  2. Tap the (i) icon next to your Powerbeats Pro, tap Forget This Device, and then Confirm.

Forget Bluetooth Device


  1. Now go back to your PowerBeats Pro case, place in the earbuds properly, and leave the lid open.

Powerbeats Pro Connection Problems


  1. Press and hold the System button of the case until the LED light will flash red and white to indicate a successful reset process.
  2. Finally, pair the devices again. You can refer to the previous method starting from step 4 for the pairing process.

After you have reset and paired your Powerbeats Pro back to your device, test it once by playing a song out of your Spotify/Apple Music to see if the song can be heard. The state of your Powerbeats Pro will right now be similar to the first time you paired and use it.



6. Update the Firmware on Powerbeats Pro.

If your Powerbeats Pro is running on an outdated version of the firmware, then it’s likely there may be bugs that are causing this error in connection. To make sure you have the updated bug fixes, you need to update the firmware of your Powerbeats Pro to the latest version.

Here’s how you can do it:

If you’re on an iPhone, iPad or iPod Touch

  1. First and foremost, you will want to figure out which firmware your Powerbeats Pro is currently on. You can do this by going into your Settings app > General and then tap About.

Powerbeats Pro Connection Problems


  1. Next, from the About page, tap scroll down, and you should be able to see you your-name Powerbeats Pro in the list. Tap on it, and you should be able to see the firmware it is currently on. Take note that your Powerbeats Pro will need to be paired and connected with your iPhone/iPad/iPod Touch to see it appear on the About page!
  2. Unfortunately, there is no update notes page provided by Apple that discusses the latest firmware available for Powerbeats Pro. So you will need to google your firmware version manually and see if it is outdated.
  3. So how do you update the Powerbeats Pro firmware if it is outdated? Well, your Powerbeats Pro gets automatically updated along with your iPhone/iPad/iPod Touch every time an iOS or iPadOS is released. Hence there is no way to force an update onto the Powerbeats Pro. To check for the latest iOS or iPadOS updates, simply go into your Settings > General > Software Update and then Download and Install any available update.


Powerbeats Pro Connection Problems




If you’re on Mac, Windows or Android:

  1. Go ahead and download the Beats Updater app and install it on your computer.

Beats Updater App for Mac and Windows


  1. After a successful install, launch the Beats Updater app.
  2. Now place your earbuds securely inside the charging case and connect the case to your computer using a lightning USB cable.
  3. Finally, click on View the latest software version option and click on the update if applicable.



7. Reach Out to Apple.

If absolutely none of the above solutions have managed to be effective, then we highly suggest that you bring in your Powerbeats Pro for inspection by an Apple-certified technician. It’s worth considering that you may have bought a pair of Powerbeats Pro that was defective. You can avail their services are your nearest Apple Store. It will be helpful if you can show them what issue are you experiencing with the Powerbeats Pro. Also, include what methods you did in the attempt to fix the problem yourself.

Please make sure that you check your warranty options first before heading out to the store for the repair/replacement. Understanding which of the warranty options that are available to you helps cut down the costs as the repair/replacement costs can be expensive for some. Additionally, if you’ve just recently bought your Powerbeats Pro, then understand that you have up to 14-days for returns and refunds of the item. So be sure to make use of that!


Apple Repair Support


Once the repair is done, make sure to test it before leaving the store. The issues you are experiencing should be gone after that. What do you do if you don’t have an Apple Store in your area? Well, you can check the available support in your place on this page. Apple will provide you an option where you can book a repair appointment online. The only caveat to this is you will then have to send them your Powerbeats Pro through a courier. They will then repair it in their lab while you can monitor the repair progress on their website.

For more information regarding this repair procedure and other alternatives, you can obtain by calling directly or live chatting with the Apple Beats Support team here: Click on More > Beats by Dre > Wireless Connectivity. If you are experiencing any other issues, you can opt to select that from the selection menu and then continue from there.


Powerbeats Pro Connection Problems
Due to COVID-19, Apple repair services may be delayed than the usual waiting times.


This wraps up our guide on how to fix Powerbeats Pro connection problems. We hope that we were able to help you fix this issue. If you have questions related to this topic, please feel free to leave a comment below, and we will love to help you out. ❤


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