How to Fix Premium Pass Not Working on Halo Infinite

Is the premium pass not working on your Halo Infinite account?

Halo Infinite is a new multiplayer game developed by 343 Industries and published by Xbox Game Studios for Windows PCs and Xbox consoles. The game is the 16th title in the Halo franchise. 

Overall, the game had a decent launch and received mostly positive reviews on Steam. 

However, this doesn’t mean that the game is flawless. Like any new game, Halo Infinite had some issues that need to be ironed out in the coming updates. 

Recently, there have been reports from users who experienced issues with their premium pass.

While the game’s multiplayer mode is free, there are some perks that you can purchase, which provide gears, outfits, and other fun items. Unfortunately, they might come to waste if you can’t address the issue with your premium pass sooner. 

Luckily, you’ve come to the right place. 

In this guide, we will show you how to fix your premium pass if it’s not working correctly on Halo Infinite. 

Let’s begin!

1. Check the Game Servers. 

When you encounter issues on Halo Infinite, one of the first things you can do is check the game servers. Since the game is online, it needs its servers to deliver content and features to the users. 

If your premium pass is not working, visit third-party sites like Downdetector to check if there are ongoing issues with the game. 

premium pass not working on Halo Infinite

Sadly, server-related problems can’t be resolved on your end. In this case, the only thing you can do if the servers are down is to wait. If there’s nothing wrong with Halo’s servers, head to the following method to troubleshoot the problem. 

2. Restart Your System.

If you can’t access your premium pass on Halo Infinite, you can try restarting your system to reload the game’s resources. This should also fix temporary issues that may have occurred on your system. 

Here’s what you need to do: 

  1. On your computer, access the Start Menu by clicking on the Windows icon on your Taskbar
  2. After that, click on the Power Options tab. 
  3. Finally, choose Restart to reboot your computer. 
premium pass not working on Halo Infinite

Once done, go back to Halo Infinite to check if the problem is solved. 

3. Relogin to Your Steam Account. 

If you’ve just purchased the premium pass, your data might not have been updated yet. To fix this, we suggest logging out of your Steam account to force your account data to refresh. 

To sign out of your Steam account, click on your Profile > Log Out of Account. 

4. Verify Game Files. 

There might be an issue with Halo Infinite’s installation package that causes some features on the game not to work. To resolve this, use Steam’s built-in scan tool to repair broken and missing files on your storage. 

See the guide below to verify your game files on Steam: 

  1. On your computer, launch Steam and log in to your account. 
  2. After that, go to Steam Library and right-click on Halo Infinite
  3. Now, click on Properties and access the Local Files tab. 
  4. Finally, click on Verify Integrity of Game Files and wait for it to finish. 
Verify Game Files

After the scan, relaunch the game and check if the problem is solved. 

5. Contact Halo Infinite. 

If you still can’t access your premium pass on Halo Infinite, try contacting their team. Your transaction may have failed to push through, or there’s an issue with your account that needs attention on their end. 

Go to Halo Infinite’s support page and submit a request. On the other hand, you can also browse the guides on their page and see if you can find alternative solutions. 

premium pass not working on Halo Infinite

That wraps up our guide for fixing your premium pass if it’s not working on Halo Infinite. If you have questions, drop a comment below, and we’ll do our best to help. 

If this guide helped you, please share it. 🙂


  • John Sixto

    John is a staff writer at Saint and comes from a SAP ABAP development background. He has a Bachelors in IT and has been writing since 2018, with over 500 posts published. He loves to build PCs and has a deep curiosity in understanding how different components and configurations work. John spends hundreds of hours at a time, researching and testing the software and apps, before he proceeds to write about it. LinkedIn X (Twitter)

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