How to Recover Your PSN Account

Are you trying to figure out how you can recover your PSN account?

The Playstation Network has been around since the PS3, and it has changed how we use our consoles. PSN offers various services, including PS Now, PS Plus, and the PS Store, making the Playstation console an all-around entertainment system. 

If you are here, you’re probably locked out of your PSN account and don’t know how you can recover it. 

Since PSN accounts stay logged in on the Playstation, it is normal for some users to forget the credentials used for their accounts. If this is the case, you won’t be able to use your PSN account once you change your console. 

Unfortunately, this can be a problem, especially if you’ve purchased digital copies of games using your account or you still have an active PS Plus subscription with it. 

However, there’s nothing to worry about since we got you covered. 

Today, we will show you how to recover your PSN account with or without an email address. 

Let’s jump right in!

How to Recover Your PSN Account With Email?

If you still have access to the email address you’ve used to register, recovering your PSN account should be easy. All you need is to send a request to reset your password and follow the instructions sent by Sony to your email address. 

Here’s what you need to do: 

  1. First, open Playstation’s official login page using any browser. 
  2. After that, click the ‘Trouble Signing In?’ button. 
recover PSN Account
  1. Now, choose Reset Your Password and enter the email you’ve used to register your PSN Account
Reset PSN Password
  1. Lastly, go to your email address and follow the instructions sent by Sony to reset your PSN Account’s password. 

Once done, go back to your console and try accessing your PSN account. 

How to Recover Your PSN Account Without Email? 

If you no longer have access to your PSN account’s email address, you won’t be able to reset your password using the steps above. In this case, recovering your PSN account is not as easy as the method above. 

However, this doesn’t mean that you can’t recover your account. 

Given that you have the supporting documents or proof that you own that PSN account, you may be able to change your password and email address. 

Here’s what you’re required to do: 

  1. First, go to Playstation Network’s official website
  2. Now, click on the Support tab and select Account & Security.
  3. After that, click on Reset Password
  4. Lastly, you’ll be redirected to their chatbot. Follow the prompts to continue the process and ask to speak to a representative to discuss your problem. 
recover PSN Account

Remember that PSN’s chat agents are available every day from 8:00 AM to 7:00 PM PT. 

Make sure that you have your supporting documents ready such as invoices for the games you’ve purchased, card number, or bank details. Failing to submit any proof of ownership will result in your request getting denied. 

On the other hand, you can also call their live support (1-800-345-7669) during the weekdays from 9:00 AM to 6:00 PM PT. 

Verifying your ownership can also take a while, so there’s no specific timeframe for how long this process will take. 

How to Recover Your PSN ID?

Aside from your email address, the Playstation Network also assigns a unique ID for your account, which other players can use to look up your profile and add you to their friend’s list. 

If you don’t know your PSN ID, follow the steps below to recover it: 

  1. First, open the Settings of your Playstation
  2. After that, go to the Account Management tab.
recover PSN Account
  1. Now, click on Account Information
  2. Lastly, select View Your Playstation ID

Once done, write down your PSN ID and send it to your friends so that they can send you a friend request. 

This sums up our guide on how to recover your PSN Account with or without an email address. If you have any questions, please let us know in the comment section below, and we’ll do our best to help you out. 

If this guide helped you, please share it. 🙂


  • John Sixto

    John is a staff writer at Saint and comes from a SAP ABAP development background. He has a Bachelors in IT and has been writing since 2018, with over 500 posts published. He loves to build PCs and has a deep curiosity in understanding how different components and configurations work. John spends hundreds of hours at a time, researching and testing the software and apps, before he proceeds to write about it. LinkedIn X (Twitter) Website

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