How to Fix Snapchat Web Error

Want to know how you can fix Snapchat web error?

Snapchat finally launched its much-awaited web version. While it is quite frustrating that you can’t view snaps and stories in the web version, you can use it to send messages and host video chats with fun filters. 

However, all that fun can be replaced by disappointment when you encounter a Snapchat web error. 

Depending on the situation, a web error on Snapchat can be due to server-related issues or network connection problems. On the other hand, third-party apps, improper configurations, and corrupted data could also trigger the Snapchat web error. 

If you’re reading this, we can assume that you’re currently experiencing issues accessing the web version of the app. 

To help out, we’ve decided to make a guide for fixing the Snapchat web error. 

Let’s jump right in!

1. Check Snapchat Status. 

Whenever you encounter issues on Snapchat, the first thing you should do is check the servers. Since you are using an online service, it relies on its servers to deliver content and other features. 

You can use third-party sites like Downdetector to check the current status of Snapchat’s servers. 

Snapchat Server Status

If the servers are down, the best thing you can do is wait. Unfortunately, server-related problems can’t be resolved on your end. On the other hand, you can head to the next solution if there’s nothing wrong with the servers. 

2. Restart Your PC.

Restarting your computer is one of the easiest ways to solve most minor issues on Snapchat and other software. If you’re currently dealing with the Snapchat web error, try restarting your device first. 

Here’s what you need to do:

  1. Access the Start Menu on your Taskbar
  2. Next, open the Power Options tab. 
  3. Finally, click on Restart to reboot your system. 
Restart PC

Relaunch your browser afterward and check if you can now access Snapchat’s web app. 

3. Check Your Network Connection. 

Slow or unstable networks could also be the reason for the Snapchat web error. Whenever you’re accessing an online service, you should ensure that your connection is reliable to avoid issues. 

To check if your network is the culprit, perform a test using to measure its current upload and download bandwidth. 

snapchat web error

If the test result indicates a problem with your network, restart your modem or router to re-establish the link with your ISP’s servers. Disconnect your router from the outlet and wait for 5 to 10 seconds before reconnecting it. 

Restart Router

Once done, re-run the test on your network to confirm if the problem is solved. If not, contact your provider and ask them to fix the issue with your connection. 

4. Turn Off VPN. 

Virtual private networks are third-party services that protect your network and data from harmful entities online. They work by masking your IP address and filtering your activity to keep sensitive data secured. 

However, some VPNs are not optimized and could cause issues with your network and affect its stability. 

If you’re experiencing problems with Snapchat web, try turning off your VPN. 

On the other hand, you can also consider switching to other providers if your current VPN keeps giving you problems. We recommend using PureVPN for your needs. Unlike other services, it uses high-speed servers across various locations to ensure fast and reliable connections. 


PureVPN also works with most streaming platforms like Netflix, Disney+, and HBO Max.

5. Clear Browsing Data. 

Corrupted browsing data could also trigger the Snapchat web error. If you can’t access the web app, try clearing your browsing data to ensure that there are no broken or corrupted resources on your device. 

Here’s what you need to do: 

  1. On your keyboard, press CTRL + H while your browser is open. This will launch the History tab.
  2. Inside the History tab, click on Clear Browsing Data.
  3. Now, make sure the ‘Cached Images and Files’ and ‘Cookies and Other Site Data’ is selected.
  4. Lastly, click on the Clear Data button to start the process.
snapchat web error

Once done, try accessing Snapchat to check if the problem is solved. 

6. Disable Browser Extensions. 

You can also try disabling your browser extensions if you continue to encounter issues with Snapchat web. Some of your extensions may not be compatible with the web app, causing the service to malfunction. 

See the guide below to disable your extensions: 

  1. On your browser, click on the Options button at the top right corner of your screen.
  2. After that, click on the Settings tab.
  3. Inside Settings, click on the Extensions tab to open it.
  4. Lastly, turn off all the extensions that you’ve installed.
snapchat web error

Restart your browser afterward and try accessing Snapchat again. 

7. Report the Issue to Snapchat.

If none of the solutions above worked, the last thing you can do is let the professionals handle the situation. 

Visit Snaphat’s support page and report the issue to their team. Provide all the necessary information on your report to make it easier for Snapchat to address the problem with the web app. 

snapchat web error

That ends our guide on how to fix the Snapchat web error. If you have questions, drop a comment below, and we’ll do our best to answer them. 

If this guide helped you, please share it. 🙂


  • John Sixto

    John is a staff writer at Saint and comes from a SAP ABAP development background. He has a Bachelors in IT and has been writing since 2018, with over 500 posts published. He loves to build PCs and has a deep curiosity in understanding how different components and configurations work. John spends hundreds of hours at a time, researching and testing the software and apps, before he proceeds to write about it. LinkedIn X (Twitter) Website

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