Having problems using Canva on your browser with an error message saying ‘Sorry, something went wrong (500)’?
Well, you are not alone. Recently, Canva’s Twitter account was plagued with several users who also experienced the code 500 error.
The error message can randomly appear while working on a project or even when you are just trying to login into your account. While there is no distinct reason as to why this happens, Canva does a good job of acknowledging the issue and tries their best to resolve it.
However, if you don’t want to wait for Canva and prefer to take matters into your own hand, we are here to help you out!
Today, we are going to show you a few methods that can possibly fix the ‘Sorry, something went wrong (500)’ error message on Canva.
Before doing anything else, check the status of Canva’s servers to see if the problem is on their side.
If this is the case, none of the methods below will work. What you can do for now is to wait it out until Canva fixes their servers.
Now, let’s get started with the actual solutions.
- 1. Log Out and Back Into Canva Account.
- 2. Turn Off VPN.
- 3. Try A Different Browser.
- 4. Check Your Internet Connection.
- 5. Clear Your Browser’s Cache and Cookies.
- 6. Disable Extensions.
- 7. Go for Canva Pro.
- 8. Contact Canva.
1. Log Out and Back Into Canva Account.
If you are encountering the code 500 error while working with Canva, you can try to re-login your account to fix the problem. Logging back into your account refreshes its data and the connection to Canva’s servers that can eliminate any errors that may have occurred.
- First, click on your Profile Picture at the top-right corner of the screen.
- Next, click on the Sign Out button.
- Lastly, enter your account’s credentials once again and hit the Login button.
After logging back into your account, try to work on your project once again and see if the ‘Sorry, something went wrong (500)’ error message would still occur.
2. Turn Off VPN.
VPN services are used by many people to protect their identity and privacy while using the Internet. It masks your default IP address with another one from another location to help hide your current location and other important information.
However, VPN services can also interfere with the connection between your browser and Canva’s servers since it changes your IP address randomly.
To avoid this, temporarily disable your VPN service while using Canva. This way, your IP address would not change randomly while working on your project, and a proper connection would be established to the servers.
On the other hand, if you are not comfortable using the Internet without any VPN, check out our guide about the best VPNs that work flawlessly in protecting your data. The VPN services on our list are also effective if you want to watch Netflix US outside the region.
3. Try A Different Browser.
Internet browsers have different types of engines that process the codes written on a certain website. These engines render the website’s user interface based on the code and display it on our screen.
This means that a certain website could work properly on a specific browser but function differently on another browser.
If you are seeing an error code 500 on Canva, try to use another search browser like Chrome, Firefox, and Opera which are likely to be optimized by developers.
4. Check Your Internet Connection.
Given that Canva is a web-based application, a stable internet connection is needed for it to function normally with no problems. If you are seeing an error message while using the app, it can indicate that your network is slow or unstable.
To check this, try running a simple speed test using Fast.com. It is a third-party site that can effectively measure your internet upload and download speed.
If the test results come out slow or not close to the indicated speed bandwidth on your subscription, you can try restarting your router.
To do this, locate the power cable of your router and unplug it. Now, wait for 5 to 10 seconds before plugging it back to turn on your router once again.
After your router has restarted, run another speed test to verify if the problem is already fixed. However, suppose your internet continues to encounter problems. In that case, it is best that you contact your ISP (Internet Service Provider) and let them know about the issue you are having with their service.
5. Clear Your Browser’s Cache and Cookies.
A small amount of data is stored on your computer, which contains information about the websites you have visited. These are called cache and cookies which improve the performance of your browser.
However, browser cache and cookies can accumulate over time and become corrupted. If this happens, your browser will not function optimally, and it is possible to encounter problems on websites like Canva.
To resolve this, you can try clearing your browser’s cache and cookies.
- On your browser, press CTRL + H on your keyboard to open the History tab.
- After that, click on Clear Browsing Data.
- Now, ensure that ‘Cookies and Other Site Data’ and ‘Cached Images and Files’ are marked checked.
- Finally, select ‘All Time’ from the Time Range tab and hit the Clear Data button.
Wait for the process to complete. Now, use Canva normally and work on your project to see if the error message would still occur.
6. Disable Extensions.
Browser extensions are helpful tools that add functionality to some websites and improve your overall browsing experience. However, these extensions can also interfere with certain sites, especially if that website has similar functionality to the browser extension.
To verify if this is the case, try to disable all of your extensions while using Canva.
- First, press ALT + E on your keyboard, followed by the S key to open Settings on your browser.
- Inside the Settings, click on Extensions from the side menu.
- Finally, disable all the browser extensions you are using.
After doing this, go back to Canva and try to use it normally and observe if the ‘Sorry, something went wrong (500)’ error message would still occur.
7. Go for Canva Pro.
If you are using Canva for professional work, you should definitely consider getting Canva Pro.
With Canva Pro, errors that occur within the app should not affect you for a long time thanks to its 24/7 customer support. This is extremely helpful when dealing with problems, especially if you urgently need to use Canva to meet some deadlines.
Plus, you get features like the ability to upload your own fonts and logos, resizing images, image/video compression, multiple export formats, social media auto-posting scheduler, 100GB of storage, as well as access to over 75 million premium stock photos, videos, and audio.
Upgrade to Canva Pro now to bring your precious work to the next level! 🎨
8. Contact Canva.
If you are out of options and still having problems using Canva, we suggest you let the experts handle the situation.
Try to contact Canva’s support and let them know about the problems you are experiencing with their platform. Be sure to give out important details like the device you are using, the browser you use, and account details.
This ends our guide on how to fix the ‘Sorry, something went wrong (500)’ error message on Canva. If you know other ways on how to fix this issue, we would appreciate it if you can share it in the comment section below. We would give you credit for the solution once we’ve updated this article.
If this guide helped you, please share it. 🙂