“Something went wrong” on Facebook? Here’s the Fix!

Can’t access a post or media with a message saying ‘Something went wrong’ on Facebook?



One of the best features of Facebook is the ability to share media files like photos and videos with your friends and network. With this, we are able to use Facebook to promote a business, provide entertainment, or simply share your precious photos and videos with your loved ones. 

However, if photos or videos are not loading on Facebook, then it can be a problem, especially if you rely on it for business purposes. Luckily, you have come to the right place!

In this guide, we will show you a few methods to do if you are seeing a message saying ‘Something went wrong’ on Facebook.

Before changing anything on your end, try to check the status of Facebook’s servers first, as the issue could be on their side.

Now, if their servers are completely fine, let us now proceed with the actual solutions.



1. Reload the Page.

If you are on a browser, the first thing that you should do if media files are not loading on Facebook is to refresh the webpage. Most of the time, the issue is caused by a sudden dip in your internet speed and the photo or video was not loaded. 

Thankfully, this can be resolved by a simple refresh. To do this, press the F5 button on your browser or click the refresh button of your browser, which is usually right beside the URL box.



2. Re-Login to Your Account.

Another reason for issues with loading media files on Facebook is a temporary error that occurred on your account. If this is the case, most of the features on Facebook won’t be available or would not work properly. 

To fix this, simply log out of your account and log back in to refresh your account data and re-establish a better connection with Facebook’s servers.

  1. On Facebook, click on the Account button on the top right corner of your screen.
  2. After that, tap on the Log Out button


  1. Lastly, enter your account credentials again and hit the Log In button to access your account.

Now, try to load the media file that you are having problems with, to see if the problem is already resolved.



3. Clear Browser Cache and Cookies.

Search browsers store temporary data on your computer locally that are called cookies and cached files. Your browser uses these cached files and cookies to help improve the loading times of previously visited websites. 

However, these data could accumulate over time and instead of helping your browser, it actually slows it down, which explains why media files won’t load on Facebook.

To fix this, simply clear your browsing data to eliminate any corrupted data.

  1. On your keyboard, press on CTRL + H while your browser is open to access the History tab.
  2. After that, click on Clear Browsing Data.
  3. Now, ensure that ‘Cached Image and Files’ and ‘Cookies and Other Site Data’ are selected.
  4. Finally, click on the Time Range and pick ‘All Time’. Click on Clear Data to start the process.

LinkedIn's servers down


After clearing your browsing data, restart your browser, and try using Facebook again to see if the problem is already fixed.



4. Turn Off VPN.

VPNs are third-party programs used on your device to keep your data safe and secured while browsing the internet. It functions by masking your original IP address with a dummy one from their servers.


something went wrong on Facebook


However, this makes your connection unstable, and a proper connection with website servers cannot be established since it changes your IP randomly. If you are having issues while using Facebook, try to disable your VPN and see if the problem is eliminated or reduced.



5. Disable Browser Extensions.

If you are using browser extensions to improve the quality of media files like a video enhancer, try turning it off. Your browser extensions may be interfering with how Facebook works, causing it not to function normally. 

To disable your browser extensions, check out the guide below.

  1. On your browser, click on the Options button at the top right corner of your screen.
  2. After that, click on the Settings tab to open it.
  3. Inside your browser’s settings, click on Extensions from the side menu.
  4. Lastly, disable all of your browser extensions that are not related to Facebook.

something went wrong on Facebook


Restart your browser after turning off your browser extensions. Now, open Facebook again and try using it normally to see if the error message would still occur.



6. Check and Reset Your Internet.

Viewing media files like photos and videos requires a decent internet connection to load without problems. However, if you are having issues watching a video or loading a photo on Facebook, it can be a sign that your internet connection is running slow.

To verify this, run a simple speed test using Fast.com to measure your network’s speed bandwidth.


something went wrong on Facebook


If your network is indeed slow or unstable, try to fix it by restarting your router. You can do this by unplugging your router’s power cable from the wall outlet. Now, wait for 5 to 10 seconds before plugging it back to turn on your router.


something went wrong on Facebook


After restarting your router, perform another speed test to check if your network is already running normally. However, if the problem continues, it is best that you let your ISP know about the issue and have them resolve it.



7. Try A Different Browser.

Internet browsers use engines to render the contents of a particular website and display it on your screen. However, these render engines do not interpret the code written on websites the same way.

This means that a website like Saintlad.com might load and function normally on some browsers, but it may not be the case on another browser. If you are unable to view photos and videos on Facebook, try to use another browser to see if Facebook would work properly. Ideally, try using browsers like Chrome, Firefox, and Opera, which are highly optimized by most website developers.



8. Try Using Tailwind.


something went wrong on Facebook


If you take advantage of social media sites to promote your brand and target potential customers, try using Tailwind.

Tailwind is a social media manager for Instagram and Pinterest. It has features like hashtag suggestions and a post scheduler that allows you to set a specific preference and automatically post ads and marketing pitches on your social media account. 

Besides, it also has a SmartSchedule function that automatically decides when is the right time to post a certain advertisement to get the most engagements possible.

Take your marketing strategies to the next level with Tailwind!


Try Tailwind Now!


9. Report the Problem to Facebook.

For your last option, try to report the issue you are having on Facebook and let them deal with the problem.


something went wrong on Facebook


Remember to give important details like your account information, the browser you are using, and the media you are trying to load when reporting a problem to help them address the issue faster. 

This ends our guide on what to do if you are seeing an error message saying ‘Something went wrong’ on Facebook. If you have other questions or queries, leave a comment below and we would try our best to answer them.


If this guide helped you, please share it. 🙂




  • John Sixto

    John is a staff writer at Saint and comes from a SAP ABAP development background. He has a Bachelors in IT and has been writing since 2018, with over 500 posts published. He loves to build PCs and has a deep curiosity in understanding how different components and configurations work. John spends hundreds of hours at a time, researching and testing the software and apps, before he proceeds to write about it. LinkedIn X (Twitter) Website

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