How to Fix Sound Issues on Amazon Prime Video

Do you encounter sound issues on Amazon Prime Video?

Sound on films and shows makes up 50% of the experience. Without sound, videos would be lifeless, and you won’t understand the plot or what is happening on the screen. 

Due to this, having the best sound quality when streaming movies online is crucial to completing your experience. Unfortunately, this is not the case for some individuals who use Amazon Prime Video to consume content. 

Recently, there have been reports from individuals who are experiencing sound issues on Amazon Prime. 

Based on the report, some users are experiencing poor audio quality while others can’t hear anything at all. 

Usually, sound issues on Amazon Prime Video are caused by incorrect system configurations. However, it can also be due to temporary bugs, server outages, corrupted data, or faulty sound hardware. 

In this guide, we will show you how to fix sound issues on Amazon Prime Video. 

Let’s begin!

1. Check Amazon Prime Status. 

Before doing anything on your account or device, we suggest checking Amazon Prime’s servers first if you encounter sound issues. This way, we can know if the problem is coming from the servers or your device. 

You can use third-party websites like Downdetector to confirm Amazon Prime’s status. 

Amazon Prime Status

If there are ongoing outages on Amazon Prime Video, the best thing you can do is wait it out. Sadly, any changes on your end won’t affect the current status of Amazon Prime’s servers.

On the other hand, you can head to the next solution below if Amazon Prime’s servers are online. 

2. Restart Your Device. 

Temporary errors on your device could also be the reason for sound issues on Amazon Prime Video. To rule this out, we recommend restarting your system to reload your resources and app data. 

Windows: 

  1. On your keyboard, press the Windows key to open the Start Menu.
  2. After that, access the Power Options tab. 
  3. Finally, click on Restart to reboot your system. 
Restart Windows

Mac: 

  1. Access the Apple Menu on your Mac.
  2. Next, select the Restart option in the drop-down menu. 
  3. Lastly, click Restart to confirm your action. 
Restart Mac

Android: 

  1. First, locate the Power button on your Android device. 
  2. After that, hold down the button until the selection menu shows up. 
  3. Lastly, tap Restart
Sound Issues on Amazon Prime Video

iOS:

  1. Open the Assistive Touch on your screen. 
  2. Now, go to the Device tab and tap on More
  3. Finally, choose Restart
Sound Issues on Amazon Prime Video

Go back to Amazon Prime Video afterward to check if the problem is solved. 

3. Check Your Internet Connection.

Network-related problems could also cause sound issues while streaming. Due to this, it is important to have a fast and reliable connection when playing movies and TV shows on Amazon Prime Video. 

To check if your network is the culprit, run a speed test using Fast.com to measure its current bandwidth. 

Speed Test

If the test indicates a problem with your connection, reboot your modem or router to re-establish the link with your ISP’s servers. Unplug your router from the outlet and allow 5 to 10 seconds to pass before reconnecting it. 

Restart Router

Re-run the test afterward to check if your network is now working correctly. If not, contact your ISP and ask them to fix the issue. 

4. Check Your System Volume. 

There are instances when you need to turn down your system volume. However, you might have forgotten about it, and now you can’t hear anything while playing movies and TV shows on Amazon Prime. 

Before tweaking your system configurations, double-check your device volume and ensure that it is turned all the way up. 

5. Inspect Your Hardware. 

Faulty or broken hardware could also cause sound issues on Amazon Prime Video. Your headset or speaker might have a broken driver, or its wires are not connected properly to your device. 

Before playing any content, double-check your speaker or headset’s cables and ensure that they are not damaged. Second, reconnect the audio jack to your device to ensure that it is connected properly. 

Lastly, check the actual speakers of your device and ensure that they are not damaged. 

6. Close Unused Applications. 

Another reason for sound issues on Amazon Prime Video is background applications. If audio is not working on Amazon Prime, other applications could be using your device’s speakers or headset. 

To avoid this, we recommend closing any application that uses your speaker, such as web browsers, media applications, and other streaming services. 

Once done, restart your device and try playing movies and TV shows on Amazon Prime to check if the problem is solved. 

7. Update Your Audio Drivers (Windows). 

If you’re using a Windows computer to stream content on Amazon Prime, we suggest updating your audio drivers. Drivers are an integral part of Windows, which enables the OS to control your hardware. 

Without drivers, don’t expect your external and internal devices to work. See the steps below to update your audio drivers: 

  1. First, press the Windows + X keys on your keyboard to open the Quick Menu
  2. Now, click on Device Manager
  3. Locate the Audio Inputs and Outputs tab and expand it. 
  4. Lastly, right-click on your device and choose Update Driver
Sound Issues on Amazon Prime Video

Restart your system after the update and check if the problem is solved. 

8. Clear Amazon Prime Data (Android). 

For Android users, we suggest clearing Amazon Prime’s app data if you can’t hear anything while streaming. This should eliminate any broken files from your system, which might be preventing Amazon Prime Video from functioning normally. 

Check out the guide below to clear Amazon Prime’s data: 

  1. On your device, go to the home screen and tap on Settings
  2. After that, access the Apps tab and tap on Amazon Prime Video
  3. Now, go to Storage & Cache
  4. Finally, tap on Clear Cache and Clear Data
Sound Issues on Amazon Prime Video

Go back to Amazon Prime Video afterward and check if the problem is solved. 

9. Reinstall Amazon Prime. 

If you’re using a mobile phone to stream on Amazon Prime, you can try reinstalling the app if you are still encountering sound issues. This way, you can ensure that there are no broken or missing files on your installation package. 

Here’s how you can remove Amazon Prime: 

  1. First, go to the home screen and locate Amazon Prime Video
  2. After that, hold down its app icon to access the selection menu. 
  3. Lastly, tap on Remove App (iOS) or Uninstall (Android) to delete the app. 
Sound Issues on Amazon Prime Video

Reinstall Amazon Prime afterward and check if the problem is solved. 

10. Perform System Update. 

Your operating system might have an underlying issue that causes sound problems on Amazon Prime Video. If this is the case, we recommend updating your device to the latest version possible to patch bugs and glitches. 

On Windows: 

  1. First, press the Windows + I keys on your keyboard. 
  2. After that, go to Windows Update from the side menu. 
  3. Lastly, click Download & Install to update your computer. 
Sound Issues on Amazon Prime Video

On Mac: 

  1. Go to the Apple Menu by pressing the Apple icon in the upper left corner of your screen. 
  2. Next, click on System Preferences and access the Software Update tab. 
  3. Finally, click on Update Now to install the latest version of macOS
Update Mac

On iOS: 

  1. On your iPhone, go to the Settings and tap on General
  2. Now, tap on Software Updates
  3. Finally, hit Download & Install to update your system. 
Sound Issues on Amazon Prime Video

On Android: 

  1. Access the Settings on your mobile device. 
  2. Next, scroll down and tap on About or About Phone
  3. Tap on the Software Update or Software Version and follow the prompts to install the update. 
Sound Issues on Amazon Prime Video

Go back to Amazon Prime Video afterward and check if the problem is solved. 

That ends our guide for fixing sound issues on Amazon Prime Video. If you have questions or other concerns, drop a comment below, and we’ll do our best to answer them. 

If this guide helped you, please share it. 🙂 

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