How to Stop Outlook from Reopening Emails After a Crash

Are you trying to stop Outlook from reopening emails after a crash?

Microsoft recently introduced a new feature that allows Outlook to reopen emails every time after a crash. This feature is great for anyone using Outlook on a personal computer, since it saves both time and energy that would’ve been wasted if you were to start things all over again. But simultaneously, it can be frustrating for people using shared computers or laptops. 

Microsoft Outlook Stopped Working


In any case, if you are wondering how to stop Outlook from reopening emails after a crash, you don’t need to look any further. This guide will not just walk you through the process of disabling this feature, but will also provide an insight into how to prevent Outlook crashing. 

Let’s get straight into it. 


1. Disable the Feature 

The reopening feature is enabled by default, so you will have to disable it by going into the Outlook application’s Settings

Follow the steps mentioned below to disable the feature on your computer or laptop. 

  1. Open the Outlook Application by double-clicking on the desktop shortcut or typing Outlook in the Search Bar
  2. Once the application is opened, click File (Ribbon menu) on the window’s top-left corner. 
  3. Next, click on Options.

Stop Outlook from Reopening Emails


  1. On the General tab, switch to the right panel.
  2.  Find Startup Options by scrolling down.
  3. Under the Startup Options, find “When Outlook Opens” and click on the drop-down menu.
  4. The drop-down menu will present you with three options. Click on “Never Restore Previous Items” if you do not want Outlook to reopen emails at all.

Stop Outlook from Reopening Emails


  1. Lastly, click on the OK button to save the new configuration.

This should solve your problem, provided you have followed the steps accurately. After this, a corrupted Outlook will not reopen emails. 



2.  Repair Microsoft Office 365

If the steps mentioned above did not solve your problem, you could try to repair Microsoft Office 365  following the quick and easy steps mentioned below. 

There are two ways to repair Microsoft Office 365; Quick and Online. 

 Using Quick Repair Tool

To repair Microsoft Office 365 using the Quick Repair tool, follow these steps:

  1. Go to the Windows Settings of your computer/laptop and click on System.
  2. Search Apps & Features in the search bar on the left panel of the window and click.
  3. Now find Microsoft Office 365 by scrolling down on the Apps & Features window. For a quick search, search through the search bar on the window. 

Modify Microsoft Office


  1. After finding Microsoft Office 365, click on Modify and tap Yes.
  2. Finally, click on Repair at the bottom of the pop-up. A new pop-up will appear to confirm the repair.

Repair Microsoft Office 365


This repair tool is quick and ideal for minor issues. 



Using Online Repair Tool

If you want to repair Microsoft Office 365 using Online Repair, follow the steps mentioned below. It is important to keep in mind that this method will install a new Microsoft Office on your device. This is why it is best to use this repair tool if you are facing any critical issues. 

  1. Follow the first four steps mentioned above. 
  2. A pop will appear through which you can select the repairing option. Click on Online Repair
  3. Now click on the Repair at the bottom of the pop-up. 
  4. Lastly, click on Repair in the next pop-up, and your Microsoft Office 365 will start repairing. 

This step takes longer than the Quick-Step, and the speed of installation will depend upon your internet speed. Once the installation ends, you will receive a message stating, “The Office is installed now”. You can now launch any program and type your email ID or product key to start using Microsoft Office 365 again.


Online Repair Microsoft Office 365


The processes mentioned above should solve the issue. 



3. Download Microsoft Support and Recovery Assistant

If repairing Microsoft Office 365 did not work, you should download Microsoft Support and Recovery Assistant on your device to fix Outlook. It would run tests on your device and provide the best relevant solution to your problem. 

If the Microsoft Support and Recovery Assistant is unable to solve the issue, it will help you get in touch with Microsoft Support


Microsoft Support and Recovery Assistant


To download Microsoft Support and Recovery Assistant, follow the steps mentioned below. 

  1. Search “Microsoft Support and Recovery Assistant” in your search engine and start downloading. 
  2. Click on SetupProd.exe in your browser window to open the file. 
  3. Click I Agree after reading the Microsoft Services Agreement
  4. Now choose Microsoft Office 365 from the available list of apps on your window and click Next
  5. Choose the issue you are facing from the list and click Next
  6. Follow the instructions provided by the Microsoft Support and Recovery Assistant .

This shall solve your issue in no time.



4. FAQ: How to Stop Outlook from Crashing?

If you deal with corrupted Outlook frequently, you might want to look at ways to fix Outlook crashes. One of the simplest ways is to repair Office, as mentioned above. 

Furthermore, you can also fix the crashing issue by unchecking all the add-ons in Outlook. The Add-ons can be faulty, which is why it is best to disable them. For this, follow the step mentioned below. 

Investigate Possible Errors

To investigate possible errors in Outlook, follow the steps mentioned below.

  1. Close the Microsoft Outlook Application
  2. If you are using Windows 10, 8.1, or 8, press the Windows + R keys to open the Run Dialogue Box. 
  3. If you are using Windows 7, Go to the Start and enter Run. Next, click on the Run option.
  4. Now type “Outlook/safe” in the search bar and click the OK button on the Run window. 
  5. Follow the instructions on the screen to investigate possible errors in Outlook



Fix Outlook Crashing

After investigating the errors, follow the steps listed below to fix crashing.

  1. Open Microsoft Office 365 and click on the File menu. 
  2. Choose Options and click Add-ons
  3. Now select COM Add-ons and click on Go
  4. Then uncheck all the boxes on the list and click on OK when you are done.

Uncheck COM Add-ins Outlook


Finally, you can close the MS Outlook and then reopen it. A quick tip to help avoid these errors and corruption issues is to close the running windows properly after usage. This will avoid frequent crashes.


This brings us to the end of the article. We hope this guide will help you stop Outlook from reopening emails after a crash. Furthermore, if you are facing login issues in Outlook, give our article How to Fix Outlook Keeps Asking for Password a read. If you have any queries, drop them down in the comment section below.


If this guide helped you, please share it. 🙂



  • Zainab Falak

    Zainab Falak is a staff writer for Saint and an expert in Microsoft Windows, having authored more than 200 posts. She has a Bachelors in Actuarial Sciences and her passion for computers extends to exploring various aspects, from UI customization to the Windows registry and exploring error codes. Twitter LinkedIn

    View all posts
Leave a Reply

Your email address will not be published. Required fields are marked *