How to Fix Subtitles Not Working on Amazon Prime

Are subtitles not working on Amazon Prime?

Amazon Prime is one of the best on-demand streaming platforms in the world. It has over 200 million subscribers and offers dozens of movies and TV shows that you can stream anytime on the go. 

Given that there are a handful of streaming services in the market, Amazon Prime is an excellent alternative to Netflix and HBO Max. 

Despite being one of the best, this doesn’t hide the fact that Amazon Prime is not flawless. 

Like any app or platform, Amazon Prime can run into unexpected downtimes and occasional errors. Recently, users have complained about Amazon Prime subtitles not working on their devices. 

This can be a problem if you’re streaming a movie or show in a different language. Subtitles also help you understand scenes with low audio or sequences where there’s a lot going on. 

In this guide, we will show you how to fix subtitles if they are not working on Amazon Prime Video. 

Let’s get right into it!

1. Check Amazon Prime Servers. 

Before changing your system configurations, we recommend checking Amazon Prime’s servers first if you can’t see any subtitles while streaming. Amazon Prime might be experiencing technical issues at the moment, causing some features to malfunction. 

You can use third-party sites like Downdetector to view the current status of Amazon Prime’s servers. 

subtitles not working on Amazon Prime

If there are ongoing problems on Amazon Prime, the best thing to do is wait since server-related issues can’t be resolved on your end. 

On the other hand, you can head to the next solution below to address the problem if Amazon Prime’s servers are online. 

2. Restart Amazon Prime. 

One of the first things you can do if Amazon Prime’s subtitles are not working is to restart the app or reload the site. A temporary bug or glitch may have occurred on your device while streaming, causing subtitles not to appear. 

Simple close the Amazon Prime app on your device or reload the website on your browser to refresh its data. 

3. Restart Your Device. 

If restarting Amazon Prime wasn’t enough, you can try restarting your entire system. This should flush your system cache and ensure that there are no corrupted temporary data on your device. 

For Windows users, see the steps below to restart your computer: 

  1. First, open the Start Menu by pressing the Windows key on your keyboard. 
  2. After that, access the Power Options tab. 
  3. Lastly, click Restart to reboot your system. 
Restart Windows

On Mac, follow the guide below to restart your system: 

  1. On your Mac, access the Apple Menu in the upper left corner of your screen. 
  2. Next, click on the Restart option in the drop-down menu. 
  3. Finally, click Restart again to confirm. 
Restart Mac

If you’re using an Android device, here’s what you need to do: 

  1. Locate the Power button on your Android phone. 
  2. Now, hold it down until the selection screen shows up. 
  3. Finally, tap Restart.
Restart Android

On iOS devices, see the steps below to restart it: 

  1. Access the Assistive Touch on your iPhone
  2. Next, tap on Device and go to More
  3. Lastly, choose the Restart option. 
subtitles not working on Amazon Prime

Go back to Amazon Prime after restarting your system and check if the subtitles are working. 

4. Toggle Subtitles. 

Another way to address this issue on Amazon Prime is to toggle the subtitles on and off while streaming. A temporary bug may have occurred on the app, and a simple restart might do the trick. 

Here’s what you need to do: 

  1. First, play the movie or TV show you want to watch. 
  2. After that, tap on your screen to open the video controls.
  3. Now, tap on the ‘dialog icon’ to access the Subtitles tab. 
  4. Lastly, choose Off and tap the Close button. After a while, go back to the Subtitles tab and choose the language you want. 
subtitles not working on Amazon Prime

Try streaming the movie or show again to check if the problem is solved. 

5. Clear Amazon Prime Data (Android). 

If you are using an Android device, you can try clearing Amazon Prime’s data to remove corrupted data from your system. This should also roll back any changes on the app that might be causing the issue. 

Check out the steps below to clear Amazon Prime’s data: 

  1. On your home screen, hold down Amazon Prime’s icon until the selection menu shows up. 
  2. After that, tap on App Info and access the Storage & Cache tab. 
  3. Finally, tap on Clear Cache and Clear Data
subtitles not working on Amazon Prime

Re-login to your Amazon Prime account afterward and check if the subtitles are now working. 

6. Clear Your Browsing Data. 

For browser users, we suggest clearing Amazon Prime’s browsing data if you can’t see subtitles while streaming. Your browser’s cache and cookies may have gotten corrupted, causing websites to malfunction. 

Here’s how you can clear your browsing data: 

  1. First, open the browser you prefer. 
  2. Now, access the Settings and scroll down to Privacy & Security
  3. Click on Clear Browsing Data afterward and change the Time Range tab to All Time
  4. Lastly, ensure that caches and cookies are included in the process and hit the Clear Data button. 
Clear Data

After clearing your browsing data, re-login to your Amazon Prime account and check if the problem is solved. 

7. Try Other Shows. 

There are instances when some titles on Amazon Prime encounter issues, making them unavailable. It is also possible that some subtitles or audio becomes unavailable for certain shows on Amazon Prime. 

Whichever the case is, try playing random movies and TV shows on Amazon Prime to check if subtitles would work. 

You can also try selecting different audio or language from the menu and see if they will work. 

8. Disable Browser Extensions. 

You can also try disabling your browser extensions if subtitles are not working on Amazon Prime Video. While they offer additional features to your browser, they could also cause issues on some websites. 

To avoid problems, try disabling your browser extensions before streaming. See the guide below to disable your extensions: 

  1. First, launch the browser you use to stream on Amazon Prime
  2. After that, click on More Options and choose Settings
  3. Now, access the Extensions tab from the side menu. 
  4. Lastly, turn off your browser extensions and restart your browser. 
Browser Extensions

Go back to Amazon Prime afterward and check if the problem is solved. 

9. Update Amazon Prime. 

The version of Amazon Prime you’re using might have an underlying issue that is related to subtitles and audio. If this is the case, you can try updating the app to the latest version to patch bugs and glitches. 

Head to the Google Play Store or App Store to install the latest version of Amazon Prime. You can also take this time to update other applications on your device. 

Once updated, go back to Amazon Prime to check if the subtitles are working. 

10. Contact Amazon Prime Support. 

At this point, the last thing you can do is let the professionals handle the situation. 

Visit Amazon Prime’s Support page and contact their team to report the issue you’ve been experiencing on the platform. When asking for help, provide all the necessary details on your report to make it easier for Amazon’s team to assess the situation. 

subtitles not working on Amazon Prime

That ends our guide on what to do if subtitles are not working on Amazon Prime. If you have questions, please drop a comment below, and we’ll do our best to answer them. 

If this guide helped you, please share it. 🙂


  • John Sixto

    John is a staff writer at Saint and comes from a SAP ABAP development background. He has a Bachelors in IT and has been writing since 2018, with over 500 posts published. He loves to build PCs and has a deep curiosity in understanding how different components and configurations work. John spends hundreds of hours at a time, researching and testing the software and apps, before he proceeds to write about it. LinkedIn X (Twitter)

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