Are you wondering why Telegram is stuck on the connecting screen?
Telegram is a great way to stay in touch with our loved ones. Given the ongoing situation with COVID-19, many people are stuck in their homes with no way to communicate with friends, colleagues, and family.
Fortunately, messaging platforms such as Telegram, Facebook Messenger, WhatsApp, and more are readily available for everyone.
One of the most used messaging apps is Telegram. In 2020, Telegram gained over 400 million users, which shows how popular the service is.
Despite its popularity, the messaging service isn’t safe from downtimes and errors.
If you are reading this, we can assume that Telegram is stuck on the connecting screen on your device. Usually, this problem occurs due to slow internet connections. However, it can also be due to server outages, corrupted data, or improper configurations.
To help out, we’ve decided to make a guide for fixing Telegram if it’s stuck on the connecting screen on your device.
1. Check Telegram Servers.
Since Telegram is an online service, it relies on its servers to deliver content and features. If you are seeing a connecting screen when accessing Telegram, it might indicate a problem with the servers.
To confirm this, you can use third-party websites like Downdetector to view the current status of Telegram.
If there are reported outages on the platform, the best thing you can do is wait since server-related problems can’t be resolved on your end. On the other hand, you can proceed to the next solution below if the servers are fine.
2. Restart Your Device.
Before changing your configurations, we suggest restarting your device first. This way, you can ensure that the problem is not coming from a temporary bug or glitch on your device.
On Android devices, here’s how you can restart them:
- First, locate the Power button on your Android device.
- After that, hold down the button until the options menu shows up.
- Lastly, tap on Restart to reboot your device.
For iOS users, see the guide below to restart your system:
- On your device, open the Assistive Touch.
- Next, access the Device tab and tap on More.
- Finally, choose the Restart option.
Once done, go back to Telegram to check if you’ll get stuck on the connecting screen.
3. Check Your Network Connection.
Slow or unstable networks could also be the reason Telegram is stuck on the connecting screen. Since you’re using an online service, you’ll need stable internet to enjoy the features of the app.
To confirm if your network is the culprit, run a test using Fast.com to measure your network’s upload and download bandwidth.
If the test indicates a problem with your network, restart your modem or router to re-establish the link between your service provider and your device. Unplug your router from the outlet and wait for 5 to 10 seconds before reconnecting it.
Once done, perform another test to check if the problem is solved. If not, contact your ISP and ask them to fix their service.
4. Enable Cellular Data Usage (iOS).
Telegram might not be allowed to access your mobile data if you are experiencing the connecting screen issue while using cellular data. To fix this, ensure that Telegram is allowed to use your mobile data.
Here’s what you need to do:
- First, go to your home screen and tap on Settings.
- Now, scroll down and locate Telegram.
- Tap on it to access the settings and ensure that Background App Refresh is enabled.
- Lastly, locate the Cellular Data option and ensure that the toggle switch is set to ‘ON’.
Once done, relaunch Telegram on your device to check if the problem is solved.
5. Clear Telegram Data (Android).
For Android users, we suggest clearing your app data if you encounter issues on Telegram. This should eliminate corrupted app cache and data from your system and ensure the app is working correctly.
Here’s what you need to do:
- On your device, go to the home screen and locate Telegram.
- Press and hold its app icon afterward until the selection menu shows up.
- Now, tap on App Info and access Storage & Cache.
- Finally, tap on Clear Cache and Clear Data.
Re-login to your Telegram account afterward and check if the problem is solved.
6. Update Telegram.
Outdated versions of Telegram could also be the reason why it is stuck on the connecting screen. To address this problem, try checking for updates to patch existing bugs and glitches on the app.
Simply head to the Play Store or App Store to install the update. Meanwhile, you can also take this time to update other applications on your device.
7. Reinstall Telegram.
If you still encounter issues on Telegram, we recommend reinstalling the app on your device. This way, you can ensure that you have the latest working version of Telegram installed on your system.
Check out the guide below to delete Telegram:
- First, locate Telegram from your home screen.
- After that, hold down its app icon to access the selection menu.
- Lastly, tap on Uninstall (Android) or Remove App (iOS) to remove Telegram.
Once done, go to the App Store or Play Store to reinstall the app.
Go back to your account afterward and check if you’ll still encounter the connecting screen issue on Telegram.
8. Contact Telegram Support.
At this point, the last thing you can do is let the professionals handle the situation.
Go to Telegram’s Support page and contact their team to report the issue you’ve been experiencing on the platform. When asking for help, including your account details, the model of your device, and other necessary information that could help Telegram assess the situation.
That ends our guide for fixing Telegram if it’s stuck on the connecting screen. If you have questions or other concerns, please drop a comment below, and we’ll do our best to help.
If this guide helped you, please share it. 🙂