Fix: This Account Does Not Have iCloud Music Enabled

Wanting to use Apple Music but greeted by a ‘This account does not have iCloud music enabled’ error message? 

 

 

Well, as it turns out, you are not the only one who encountered this message. If you browse through Apple Support Community, you would see a good number of users who are asking about the same error. 

Based on what we’ve found out, the issue is primarily caused by problematic Apple servers that are related to Apple Music. However, this is not always the case as other reasons like improper device configuration, outdated operating system, and unstable network connections could also be the culprit. 

Whatever the case is, we are here to help you out!

In this guide, we are going to show you a few tweaks that you can do on your device to try and fix the ‘This account does not have iCloud music enabled’ error message. 

Let’s get right into it.

• 1. Ensure That Music Library Is Enabled.
• 2. Check Apple Servers.
• 3. Restart Your Device.
• 4. Update Your Device.
• 5. Check Your Network.
• 6. Relogin to Your Account.
• 7. Check Date and Time Settings.
• 8. Reset Network Settings (iOS Only).

 

 

1. Ensure That Music Library Is Enabled. 

Since the error message tells you that iCloud Music is not enabled, the first thing that you should do is to verify if this is really the case. To check if your music library is enabled, follow the steps below. 

For iOS devices, see the steps below to guide you through the process: 

1. First, open the Settings app on your device. 
2. Inside the Settings, scroll down and tap on Music. 
3. Now, make sure that ‘Sync Library’ is Enabled.

 

4. Finally, a pop-up message will appear, asking if you want to keep your music or delete it. If you don’t want to delete your existing music, simply tap the Keep Music button. 

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On the other hand, if you are using a macOS device, follow the steps below:

1. On your macOS, click on Music to launch it. 
2. After that, click on the Music tab and select Preferences. 

 

3. Now, click on General. 
4. Lastly, make sure that Sync Library is Enabled. 

 

 

2. Check Apple Servers. 

After ensuring that the Music Library is enabled, the next thing that you should check is the status of Apple’s servers. If their servers are not working properly, then you would encounter a number of errors while using their applications. 

To verify if Apple’s servers are working properly, go to their dedicated page where they display the current status of their servers.

 

 

If their servers are indeed down as of the moment, the only thing that you can do for now is to wait for Apple to get everything sorted o their side. Be sure to visit the page once in a while so that you are informed once their servers are up and running. 

 

 

3. Restart Your Device. 

Random errors might occur on your device during use which can cause other applications not to work properly. In this case, a simple restart of your device would give a chance for your operating system to reload all of its resources to fix the temporary errors that may have occurred. 

With this, if Apple Music is not working properly, a simple restart might be able to fix it. 

If you are on a device running macOS, you can restart it by doing the following:

1. First, click on the Apple logo at the top-left corner of your screen. 
2. After that, click on the Restart button.

 

3. Finally, wait for your Mac to restart, which can take a couple of seconds.

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On the other hand, if you are using an iOS device, you can restart it by following the steps below:

1. On your iOS device, locate the Power button. 
2. Now, press and hold the Power button until the ‘Slide to Power Off’ screen appears. 
3. Finally, slide the Power button to the right until your screen turns black. 

 

After restarting your device, go back to Apple Music and try to use it for a few minutes to see if the problem is already fixed. 

However, if you are still encountering the ‘This Account Does Not Have iCloud Music Enabled’ error message, proceed to the next method below to try and fix it. 

 

 

4. Update Your Device. 

If you are running an older version of iOS or macOS on your device, there is a high chance that it has underlying errors that are not yet fixed by Apple. These errors can be related to Apple Music which makes the app to malfunction. 

To rule out this scenario, try updating your operating system to the latest version possible. 

For macOS, follow the steps below on how to update your device:

1. On your computer, click on the Apple logo located at the top-left corner of your screen. 
2. Now, click on System Preferences. 

 

3. Inside System Preferences, click on Software Update. 
4. Finally, click on Update/Upgrade Now if an update is available for your computer. Follow the on-screen prompts to download and install the update. 

 

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On the other hand, if you are on an iOS device, check out the guide below:

1. First, tap on the Settings app from your home screen to open it. 
2. Inside the Settings, tap on the General tab. 

 

3. Finally, tap on Software Update. Follow the on-screen prompts if an update is available for your device to install it. 

Once you have updated your device, go back to Apple Music and see if this fixed the issue on the app. 

 

 

5. Check Your Network. 

Unstable internet can cause connectivity issues between Apple Music and its servers. In this case, the app can’t properly retrieve the data of your account from its servers which causes the error message. 

To verify if this is indeed the problem, try to run a simple speed test on your device. You can use third-party sites like Fast.com that effectively measure your internet upload and download speed. 

 

 

If the result comes out to be slow or not close to the expected speed bandwidth on your monthly subscription, you can try restarting your router. This way, your router can re-establish a proper connection to your ISP (Internet Service Provider). 

To restart your router, locate the power cable which is usually at the back of your router, and unplug it. Now, wait for 5 to 10 seconds and plug back in the router to turn it on.

 

 

After restarting your router, run another speed test to see if your internet connection is already working properly. However, if you continue to experience issues with your network, it is best that you contact your ISP and report to them the issue you are having with their service.

 

 

6. Relogin to Your Account. 

For some unknown reasons, we were able to fix the issue by simply signing out of our account and logging back in. This was also the case for some users on Apple Support Community.

If you are using a Mac computer, check out the guide below on how to perform this.

1. First, open the Music app on macOS. 
2. After that, click on the Account tab inside the Music app. 
3. Finally, click on Sign Out. 

 

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On the other hand, if you are on an iOS device, check out the guide below on how to sign out your account. 

1. On your iOS device, tap on the Settings app to open it. 
2. After that, tap on iTunes & App Store. 
3. Lastly, tap on your Apple ID and tap on Sign Out. 

 

After signing out of your account, restart your device and log back in. Try using Apple Music once again and see if the error message is already fixed. 

 

 

7. Check  Date and Time Settings. 

Improper date and time setting on any device is a problem. Sites and servers on the internet use date and time for authenticating the connection being made by a device. Possibly, Apple’s servers flag your device as suspicious since it does not have the correct date and time.

To fix this, ensure that your date and time settings are up to date. 

On macOS, you can change your date and time by doing the following:

1. First, click on the Apple logo located at the top-left corner of your screen and select System Preferences. 
2. After that, click on Date & Time. 
3. Finally, make sure that your Date & Time settings as well as your Time Zone are set to Automatic. 

 

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On the other hand, if you are using an iOS device, see the steps below on how to fix your date and time settings. 

1. On your device, tap on the Settings app to open it. 
2. Now, click on the General tab. 

 

3. Lastly, click on the Date & Time settings and make sure that it is set to Automatic. 

After ensuring that your Date & Time settings are correctly configured, go back to Apple Music to see if it is now working properly. 

However, if you continue to encounter error messages while using the app, proceed to the final method below to try and fix it. 

 

 

8. Reset Network Settings. (iOS Only)

As network connection could also be the culprit for the ‘This account does not have iCloud music enabled’ error message, what you can do is to reset your network settings.

Resetting your settings would ensure that there are no improper configurations on your device, instead of going through it one-by-one. 

1. First, tap on the Settings app on your device to open it. 
2. Inside the Settings, tap on General.

 

3. Now, tap on the Reset tab. 
4. Lastly, click on Reset Network Settings and follow the on-screen prompts to continue with the process. 

Wait for your iOS device to complete the process. Now, connect to your wireless network once again and open Apple Music to see if the issue is fixed. 

This sums up our guide on how to fix the ‘This account does not have iCloud music enabled’ error message. If you have other ideas on how to deal with this issue, kindly share them in the comment section below. We would be glad to give you credit for the solution once we’ve updated this article. 

 

If this guide helped you, please share it. 🙂