Find that you keep getting a “No Network Connection” message every time you use the TikTok app?
With over 800 million users as of today, TikTok has become a global craze just like when famous social media platforms like Facebook and Instagram were first introduced.
Just like any application, TikTok also encounters occasional problems and downtimes. Some users are experiencing problems using the TikTok app and a “No Network Connection” message appears on the application.
To help you in dealing with this issue with TikTok, we are going to show you some effective ways we’ve found to fix the ‘No Network Connection’ issue with the TikTok app.
Let’s get started!
- 1. Check TikTok’s Servers.
- 2. Restart the Tiktok App.
- 3. Restart Your Device.
- 4. Reinstall the TikTok App.
- 5. Clear TikTok’s Cache (Android Device Only).
- 6. Check Your Device’s Permissions.
- 7. Contact TikTok for Support.
1. Check TikTok’s Servers
If you are experiencing problems with the TikTok app like network connection issues, you might want to check first if their servers are up and running normally first before proceeding with the solutions in this post.
Since TikTok doesn’t have a feature on their website where you can check if there’s something wrong with their servers.
It’s possible that the downtime with their servers could be what’s causing you issues with connecting with their servers and hence as a result the “No Network Connection” message keeps popping up.
You can try using this third party site called DownDetector that shows you the current status of TikTok’s servers.
2. Restart the TikTok App.
When you encounter the “No Network Connection” issue on the TikTok app, the first thing that you can do is to restart the app.
There’s a possibility that the application just had problems loading the resources on your device which caused the error message.
Restarting the TikTok App on Android.
In restarting the TikTok app on your Android device, you can try and follow the steps below.
- Open your device and go to the main menu. Now, find the Settings app and tap on it.
- After opening the Settings app, scroll down, and find the Apps tab. It is usually on the bottom part of the Setting’s main page.
- Next, on the Apps tab, locate the TikTok app from the list and open it.
- Now, after opening the Settings for the TikTok app, you will find a Force Stop button. Tap on it to stop the TikTok app from running in the background.
- Lastly, go back to the main menu and launch the TikTok app.
Now, this procedure may vary depending on the model of your Android device, on Google Pixel, One Plus, and other devices that run on stock Android, you can force close the TikTok app by swiping on the bottom part of the screen then swipe away the TikTok app.
The video below should help you understand the process better:
After restarting the app, try to check if the “No Network Connection” message is fixed. Now, try to watch some videos to ensure that the issue is completely fixed.
Restarting the TikTok App on iOS.
Restarting the app on iOS is a lot simpler compared to Android devices. To guide you on restarting the TikTok app on your iPhone or iPad, proceed to the steps below.
- Unlock your iPhone or iPad and make sure that it is on the main screen. Now, open the App Switcher.
- For older iPhones and iPad you can do this by double-tapping the Home Button.
- On newer iOS devices, you can open the App Switcher by swiping the screen up from the bottom up to the middle part of your screen.
- Next, find the TikTok app from the App Switcher and swipe it up until it disappears from the selection list.
- Now, go back to the main screen and tap on the TikTok app to launch it.
Now, check if the “No Network Connection” is no longer visible, then try to play a couple of videos to ensure that the error message would not come back.
However, if the issue on the network connection is still present after restarting the app, you can try restarting your mobile device which is discussed in detail below.
3. Restart Your Device.
If restarting the app did not work, you can try restarting your device so that all background processes will be stopped and your system resources will be cleared.
It is possible that you are running out of resources due to applications running in the background. In this case, the TikTok app cannot function properly as there are not enough system resources for the app to use.
How to Restart Your Android Device.
- On your device, locate the Power button. Then, press and hold it until the Power Options menu appears.
- Next, tap on the Restart button and wait for your device’s screen to shut off.
- Now, restarting your device can take at least one to two minutes. Wait for your Android device to completely boot up.
After your device completely boots up, launch the TikTok app to see if the “No Network Connection” problem is fixed.
How to Restart Your iOS Device.
- On your iPhone, locate the Power button then, press and hold it until the “Slide to Power Off” option pop-ups.
- Next, press and drag the slider to the right until your iPhone or iPad’s screen turns off.
- Now, wait for at least ten seconds then, press and hold on the Power button until the Apple Logo appears on the screen.
- Wait for iOS to completely boot up then, try using the TikTok app to check if the “No Network Connection” issue is resolved.
If restarting your iPhone or iPad did not work, you can try doing a force restart on your iOS device which can also fix the “No Network Connection” problem.
You can proceed to the next method below if the issue with the TikTok app is still present with your device
4. Reinstall the TikTok App.
There’s a chance that some software files on your Android device got corrupted which can cause errors on the app like the “No Network Message”.
Uninstalling the TikTok app and reinstalling it will ensure that the app has a fresh copy of the software and that it is completely working.
How to Reinstall TikTok on Android.
- On your Android device, go to the App Drawer and long press on the TikTok app.
- Now, hold the TikTok app until the selection screen appears.
- After the selection screen appeared, click on Uninstall.
- Next, wait for the TikTok app to disappear on the App Drawer.
- Find the Google Play store and launch it. Now, search for TikTok and click on Install.
- Lastly, wait for the download and install to finish. Then, open the TikTok app and log in to your account.
Now, try to play a couple of videos to see if the “No Network Connection” issue on TikTok is fixed.
Reinstalling the TikTok App on iOS Device.
- Unlock your iPhone or iPad then, go to the Home screen and find the TikTok app.
- Now, press and hold the application’s logo until the screen shows a menu with a list of options.
- Tap on Delete App. You will be prompted to confirm whether you want to delete the app, tap on Delete again.
- After uninstalling the TikTok app, open the App Store and search for TikTok.
- Lastly, download and install the TikTok app. It may require you to scan your fingerprint or enter your Apple ID’s password.
After the TikTok app is successfully reinstalled, open the app and try to check if the “No Network Connection” message will still appear.
If you are still having problems with the TikTok app after reinstalling it. You can proceed to the fourth method below if you are an Android user and follow the steps carefully.
On the other hand, if you are using an iOS device you can jump to the fifth method.
5. Clear TikTok’s Cache (Android Devices Only).
Applications have cache which is used to load contents of the applications faster. These are small parts of the app’s resources that are stored on your device instead of loading it every time using the internet.
However, there’s a possibility that the application’s cache got corrupted and it is trying to connect to the internet to load the missing resources but it cannot function properly due to corrupted files.
The only way to fix this is to clear all the app’s cache so that it will have a fresh copy of the resources.
- On your Android device, go to the App Drawer then, find and open the Settings app.
- Inside the Settings app, scroll down and tap on the Apps tab. It is usually placed at the bottom part of the Setting’s main screen.
- Next, on the Apps tab, find the TikTok app and tap it.
- Now, click on Storage and tap on the Clear Cache button. Take note that the position of the Clear Cache button may vary depending on the brand of your Android device. In our case, it is placed at the bottom part of the screen.
After clearing the cache of the TikTok app, restart your device and try to use the app and play a couple of videos to check if the problem with the network connection is resolved.
When clearing the cache did not work for you, you can try checking the Permissions of the TikTok app. Proceed to the next method below to guide you in the process.
6. Check Your Device’s Permissions.
If the TikTok app is not granted permission to access the internet on your device then it would really have problems connecting to the network which explains the “No Network Connection” message on the App.
To verify that you have granted permission for the app to access your internet connection, follow the step-by-step guide below.
How to Check Permissions on Android Devices.
- On your device, open the App Drawer and launch the Settings app.
- Next, inside the Settings app, find the Privacy tab and open it.
- Now, on the Privacy tab, click on the Permission Manager. This will display all the apps that you have allowed access to your device’s camera, internet, storage, etc.
- Lastly, allow TikTok to access all the permissions that it requests.
Now, restart your device and try opening the TikTok app to see if the “No Network Connection” problem is solved.
Grant TikTok Access to Your Cellular Data (on iOS)
If you use cellular data to access the internet, there’s a possibility that TikTok is not granted permission to use your device’s cellular data which can cause the “No Network Connection” error as the app is not able to connect to the internet.
Follow the steps below to grant permission on TikTok to access your cellular data.
- On your iPhone and iPad, find and open the Settings app on the Home screen.
- Next, scroll down the page until you locate the TikTok option. Tap on TikTok. This will display all the permissions for the TikTok app.
- Lastly, make sure that it is granted permission to access your Cellular Data. The switch on the side of the app would have a green highlight if it is granted permission to access your internet connection.
After granting permission to the TikTok app, try to launch the application and see if the problem of connecting to the internet is resolved.
However, if the error message is still present on the TikTok app after carefully following the steps above, it is possible that the issue is with TikTok’s servers.
7. Contact TikTok for Support
If simple troubleshooting techniques did not solve the issue on the TikTok app then, the problem could be a little more serious and it is best to contact TikTok for this matter.
You can visit TikTok’s support page to try and find some answers on how to fix the application’s problem in connecting to the network.
You can also send them a message on their official Twitter account.
It’s important to take note that if you’re intending to reach out to them that you explain in detail the problem that you are experiencing — including which device, OS, and any other specifics about the error. Also, try to ask them if there are any plans on rolling out an update to address the issue faster.
This sums up our troubleshooting guide on how to fix the “No Network Connection” issue on the TikTok app. If you know other ways to solve the problem with the TikTok app, kindly share it in the comment section below and we would be happy to give you credit when this article is updated.
If this guide helped you, please share it. 🙂