Are you wondering why Upwork calls are not working on your account?
Upwork also has other features like Upwork calls, integrated zoom meetings, and voice messaging besides the messaging app. This makes their platform a one-stop-shop for freelancers to communicate with their clients, win new projects, and handle existing projects.
It can be annoying if one of these features decides to stop working, primarily if you rely on it for your day-to-day tasks. Most of the time, the problem with the Upwork calls not working is caused by offline servers or faulty configurations on your end.
However, there are also other things to consider when addressing this issue, making the troubleshooting process quite confusing.
Thankfully, you’ve come to the right place!
Today, we will show you a couple of steps in fixing the Upwork calls not working on your device.
Before diving into the actual solutions, we suggest that you visit Upwork’s status page first and verify if their servers are up and running. Upwork is an online platform, and it relies primarily on its servers to deliver services to the users.
If Upwork’s servers are down, the best thing you can do for now is to wait. However, you can still try the listed methods below and see if anything works on your end.
Let’s dive right in!
1. Turn Off VPN Services.
Making calls online requires a stable internet connection, and it might be hard to achieve this if you are running a bad VPN service on your device. To protect your data, VPNs change your IP address and filter the traffic going out of your device, resulting in delays and interruptions.
If the Upwork call is not working on your device, disable your VPN service first and try to make another call with your client.
On the other hand, you can also use other VPNs like PureVPN. Compared to other virtual private networks, it doesn’t interfere with your network’s flow and keeps it fast and stable while protecting your data.
2. Reinstall Upwork Desktop App.
If you cannot call using the Upwork desktop app, it can indicate that something is not right with its installation files. Temporary errors can occur on the desktop app and cause its files to get corrupted.
In this case, we suggest that you just reinstall a working copy of the app instead of finding the corrupted file on your computer.
On Windows, check out the guide below to reinstall Upwork:
- First, click on Start and search for the Control Panel.
- Launch the Control Panel and click on Uninstall a Program.
- Now, find Upwork from the list of applications installed on your device.
- Finally, right-click on Upwork and select Uninstall. Follow the on-screen prompts to delete the app from your device.
For macOS users, follow the steps below to reinstall the Upwork app:
- On your Mac, open Finder and go to the Applications folder.
- After that, locate Upwork from the list of applications.
- Lastly, drag the app icon of Upwork to the Trash to delete it.
If you are using a Linux operating system, see the steps below to reinstall Upwork:
- First, open Ubuntu Software Center on your computer.
- After that, click on the Installed tab.
- Lastly, find Upwork and hit the Remove button. Follow the on-screen prompts to delete Upwork on your Linux device.
Once done, visit Upwork’s official website and download the desktop app on your device.
3. Allow the Upwork Desktop App to Access Your Hardware.
If the Upwork call is not working on your browser, you may be dealing with a permissions problem. Ensure that you’ve allowed Upwork to access your microphone, camera, and speakers before making a call.
On Chrome, Edge, and Firefox, check out the guide below to allow Upwork to access your hardware:
- First, open Upwork and try to make a call again.
- Now, click on the Camera Blocked icon inside the URL box and select Always Allow.
- Finally, click the Microphone Blocked icon and select Always Allow.
For Safari users, follow the steps below to give permissions to Upwork:
- On your browser, click on Safari from the top left corner of your screen and open Preferences.
- After that, click on Websites and select Microphone / Camera.
- Lastly, click on Allow for Upwork.com.
After allowing Upwork to access your hardware, try making a call again to check if the feature is now working.
4. Disable Browser Extensions.
Browser extensions are third-party applications installed directly on your browser that provide additional functionality to some websites. However, not all websites are compatible with extensions.
If the Upwork call is not working on your browser, try to turn off your browser extensions and try making a call again.
- First, open your browser and click on the Options button from the top right corner of your screen.
- Now, click on Settings and open the Extensions tab from the side drawer.
- Lastly, turn off all your browser extensions and restart your browser.
5. Try Another Browser.
Although Upwork is accessible to any browser, its features would only work on specific web browsers. If the phone call feature is not working on your current browser, try to use other browsers supported by Upwork.
For Upwork calls to work, you would need to use supported browsers like Google Chrome, Mozilla Firefox, and Apple Safari for macOS users.
Visit their dedicated page about this matter to learn more.
6. Run Malwarebytes.
Malware and other virus infections can affect your system’s performance and could cause other applications to malfunction. If Upwork is not working correctly on your device, your system could be infected with malware and other viruses.
To fix this, download Malwarebytes and run a full system scan on your computer. Malwarebytes automatically flags suspicious and harmful files and removes them from your system without you having to lift a finger.
7. Check and Reset Your Internet.
If you experience interruptions or poor call quality Upwork, it may indicate that your internet connection is running slow. To verify this, try to perform a speed test on your network using Fast.com to check its current status.
Restart your router if the test result shows that your connection is slow or unstable. Find the power cable of your router and unplug it from the wall outlet. Now, wait for about 10 seconds before plugging back in the power cable to restart your router.
Once done, re-run the test on your network and see if it is now running correctly. If you continue to experience your network problems, contact your ISP and ask them to fix their service.
8. Try Using Fiverr.
Are you having a hard time communicating with your clients on Upwork? Then, try to use other platforms like Fiverr.
Fiverr is the number one online marketplace for digital services like web development, video editing, article writing, content creation, and more! With hundreds of job listings posted every hour, it’s impossible not to get any Fiverr projects.
Every project’s cost on Fiverr is discussed before starting the contract, and freelancers and clients can negotiate the payment terms. You can offer gig packages to cater to the needs of your clients better.
Besides, you can also hire other freelancers on the platform if you need assistance with your ongoing projects.
9. Report the Problem to Upwork.
At this point, we suggest that you let the experts handle the situation if none of the methods above worked out for you.
Visit Upwork’s support page and contact their customer service to ask for help. When asking for assistance, be sure to include important information like your account details, the device you are using, and a screenshot of the problem if possible.
This ends our guide in fixing the Upwork calls not working on your device. If you have any questions or concerns, don’t hesitate to ask them in the comment section below. We’d try our best to answer them whenever possible.
If this guide helped you, please share it. 🙂