Upwork Phone Verification Not Working? Here’s The Fix!

Are you locked out of your account due to Upwork phone verification not working? 

If you rely on Upwork to get clients and collect payments, keeping it secured is essential. Thankfully, Upwork offers two-step verification on their platform, which you can set up using an authenticator app, mobile app, or even your phone number. 

With this, you can prevent someone from accessing your account even if they have obtained your password. 

However, you’re probably getting annoyed right now since Upwork phone verification is not working. In most cases, this problem is related to Upwork’s servers, but you should also consider other factors on your end. 

Today, we’ll show you a few steps that you can do if Upwork phone verification is not working on your account. 

Before getting into the actual solutions, try to check Upwork’s servers first. If some features on Upwork are not working, their servers could be down for maintenance, or an unexpected problem occurred. 

If this is the case, the best thing you can do for now is to wait until Upwork’s team gets everything sorted out. However, you can still follow the methods below and see if anything works out. 

Let’s get started!

1. Turn Off VPN. 

If Upwork phone verification is not working on your account, try to disable your VPN if you are using one. Although virtual private networks work great in protecting your data, they can also interrupt your network’s flow. 

VPNs also change your IP address randomly, which can make it difficult for your device to maintain a stable connection with Upwork’s servers. 

Disable your VPN first and see if the Upwork phone verification will now work. 

Turn Off VPN

On the other hand, you can also try using other VPNs that don’t disrupt your network connection, like PureVPN. It uses unique tunneling protocols to establish a fast and encrypted network on your device. 

2. Travelling Abroad? Check This. 

If you’ve relocated to a new location or working in other places, the Upwork phone verification may not work. Since your account still thinks you are in your previous area, it will always send the verification code to your old number. 

Thankfully, you can fix this by simply updating your address and location. However, you might not be able to access your account, so you’ll have to contact Upwork’s support to get this fixed. 

Head to the last method below to learn more. 

Also, consult with your legal adviser if you need to acquire a particular visa or work permit to work on Upwork in your new location. 

3. Disable Your Firewall or Turn Off Antivirus. 

Antivirus programs and firewalls can interfere with the flow of Upwork and could cause some of its functions not to work. Some antivirus software tends to get overprotective and flags the Upwork app as a dangerous or harmful program. 

If this happens, the Upwork app cannot access your device’s network connection and other system resources. 

To fix this, try turning off your firewall or antivirus programs and check if the phone verification will now work. 

You can also try using Malwarebytes if you don’t want to use your device without any protection. Unlike other programs, Malwarebytes doesn’t interfere a lot with other applications and is compatible with most systems. 

4. Check and Reset Your Internet. 

Since Upwork is an online platform, your internet connection could be why the Upwork phone verification is not working. To verify this, try to run a speed test on your network using Fast.com to measure its current bandwidth. 

Network Speed Test

If your connection is running slow, try restarting your router to fix the issue. Locate the power cable of your router and unplug it from the wall outlet. After 5 to 10 seconds, plug back in the power cable to restart your router. 

Upwork phone verification not working

Once done, re-run the test to check if the restart worked. Contact your service provider immediately if the problem with your internet connection happened again. Let your ISP know about the issue and ask them to fix the problem with their service. 

5. Try Using Fiverr. 

If you still can’t access your account, you may want to consider using other platforms like Fiverr.

Upwork phone verification not working


Fiverr is the leading online marketplace for freelancers to cater their skills like web design, article writing, virtual services, and more! With Fiverr, you can set up gigs and offer gig packages to clients. 

Fiverr also has 24/7 customer support that is ready to help you any time of the day. You can also use the platform to hire other freelancers if you need assistance with your ongoing projects. 

Don’t limit yourself to just one platform, and start using Fiverr!

Try Fiverr Now!

6. Report the Problem to Upwork. 

If Upwork phone verification is still not working, we recommend leaving the problem to the experts. 

Visit Upwork’s support page and contact their customer service. Let them know about the issue you are having and include essential information like your current location, account details, and a screenshot of the problem if possible. 

Upwork phone verification not working

On the other hand, you can also ask the community about the issue where other freelancers could’ve encountered the same problem and might be able to help you out. 

This ends our guide in fixing the Upwork phone verification not working. If you have other questions or concerns, please leave a comment below, and we’ll do our best to answer them. 

If this guide helped you, please share it. 🙂


  • John Sixto

    John is a staff writer at Saint and comes from a SAP ABAP development background. He has a Bachelors in IT and has been writing since 2018, with over 500 posts published. He loves to build PCs and has a deep curiosity in understanding how different components and configurations work. John spends hundreds of hours at a time, researching and testing the software and apps, before he proceeds to write about it. LinkedIn X (Twitter) Website

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