Want to know how you can fix the video not available error on Discovery Plus?
Discovery Plus is one of the latest streaming services in the market. It currently has over 22 million subscribers and has support for most major operating systems.
Since Discovery Plus is still new, expect issues to occur from time to time. As developers make changes to the platform, it will take a while before Discovery Plus becomes optimized for every device.
One of the most common problems on Discovery Plus is the video not available error. When this occurs, you won’t be able to play titles on the app.
Usually, this error occurs due to server-related problems and slow networks. However, it can also be due to outdated app versions, corrupted app data, improper configurations, or system-related issues.
Whichever the case is, we are here to help.
In this guide, we will show you how to fix the video not available error on Discovery Plus.
Let’s get started!
1. Check Discovery Plus Servers.
Whenever you encounter problems on Discovery Plus, the first thing you should always do is check the servers. Since Discovery Plus is an online service, its servers play a huge role in delivering content and features.
To confirm this, you can use third-party tools like Downdetector to view the current status of Discovery Plus.
If there are ongoing problems with the servers, the best thing to do is wait. Unfortunately, server-related issues can’t be resolved on your end. On the other hand, you can proceed to the next solution below if there’s nothing wrong with the servers.
2. Restart Your Device.
Restarting your device could also resolve the video not available error on Discovery Plus. This should reload the app’s packages and refresh your system resources. Restarting your system also clears temporary bugs and glitches.
- Find the Power button on your device.
- Press and hold the button until the options page shows up.
- Lastly, tap on Restart.
- Open the Assistive Touch on your iOS device.
- Next, go to the Device tab and tap on More.
- Finally, tap on Restart.
After restarting your device, go back to Discovery Plus to check if the problem is solved.
3. Clear Discovery Plus Cache.
Clearing Discovery Plus’ app cache could also help address the video not available error. Like any Android app, Discovery Plus stores temporary data on your system, which could accumulate and become corrupted.
Here’s what you need to do:
- Go to your home screen and locate Discovery Plus.
- Next, hold down its app icon until the selection menu shows up.
- Tap on App Info afterward and go to the Storage & Cache tab.
- Finally, hit the Clear Cache button.
Once done, go back to Discovery Plus and see if the video not available error is solved.
4. Update Discovery Plus.
Outdated versions of Discovery Plus could also be the reason for the video not available error. Fortunately, Discovery’s team is active in rolling out patches to address issues that occur on the platform.
Head to the Google Play Store or App Store on your device and install the latest version of Discovery Plus.
You can also take this time to update other apps on your device as well.
5. Contact Discover Plus.
If none of the solutions above worked for you, the last thing you can do is let the professionals take over.
Go to Discovery Plus’ Help Center and get in touch with their team to report the issue you’ve been experiencing on the platform. When asking for help, make sure to provide all the necessary details on your report to speed up the process.
That ends our guide for fixing the video not available error on Discovery Plus. If you have questions, drop a comment below, and we’ll do our best to answer them.
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