How to Fix Videos Not Loading on Canva

Are your uploaded videos not loading on Canva?

One of the best things about Canva is that you are able to upload videos that you can use to create stories, video presentations, and many more. Free stock videos are also present on the platform if you don’t have any to use. 

While Canva is an excellent platform for creating high-quality videos, there are times when their web-based application decides to not work on you. If you are using the platform for professional work, encountering problems while creating a project can be frustrating, especially if you are trying to meet a deadline. 

Lucky for you, we are here to help you out!

Today, we are going to discuss several methods that should work in fixing the issue with videos not loading on Canva. 

Before going on to the actual solutions, do yourself a favor and check the status of Canva’s servers first. If their servers are not working properly, videos might not load on the platform. If this is the case, then we can’t do anything about it but wait it out. 

Now, let’s get started. 



1. Change Video Format and Reupload to Canva. 

If you can’t load or play the videos you’ve uploaded to Canva, the first thing that you should do is to verify if you are using the correct video format. Canva only accepts videos with a format of MOV, GIF, or MP4

If your video is in another format, delete the file from your library and convert it to one of the supported formats. Now, upload the video on Canva again and you should be able to use it properly. 

In addition, videos should be less than 250 MB when you upload them on the platform. 



2. Re-Login to Your Canva Account. 

Videos not loading on Canva can be due to temporary errors that may have occurred on your browser during use. To address this, you would need to refresh your browser’s data as well as the connection from Canva’s servers. You can do this by signing out of your account and logging back in. 

  1. First, click on your Profile Picture at the top-right corner of the screen. 
  2. Next, click on the Sign Out button


  1. Lastly, enter your account’s credentials once again and hit the Login button. 

After logging back into your account, try loading your videos again to see if the problem is already resolved. 



3. Turn Off VPN. 

In today’s modern world, privacy and security have been a major concern when you are browsing the internet. To help secure their connection, people across the globe use VPN services. These are third-party apps that mask your IP address with another one to hide your true identity online. 

While it is great for security, VPNs can also pose problems with some websites. Since it changes your IP address randomly, a proper connection between your browser and Canva’s servers cannot be established. 

If you use VPNs on your computer, try to disable it while using Canva and observe if you are going to encounter any errors while using the platform. 




4. Try A Different Browser. 

Search browsers are programmed to display pages on a website based on the codes written to it using render engines like WebKit, Blink, and Gecko. While these render engines serve the same function, the way they render websites differs from one another. 

This means that a certain website like can function without any problems on a specific browser but won’t work properly on another browser. 

If you are dealing with videos not loading on Canva, try switching to another browser. Ideally, you can try popular browsers like Chrome, Firefox, and Opera, which use render engines that are likely to get optimized by web developers.



5. Check Your Internet Connection. 

Just like any website, Canva requires a decent internet connection for it to work properly, especially when loading videos. If you are having problems with Canva, it can indicate that your network is currently unstable or slow. 

To verify this, try to perform a simple speed test using It is a third-party site that effectively measures your internet’s speed bandwidth. 


videos not loading on Canva


If your network is indeed suffering from a problem, try to restart your router. To do this, simply unplug your router’s power cable from the wall outlet. Now, allow your router to reset by waiting for 5 to 10 seconds before plugging back the power cable to turn it on. 


videos not loading on Canva


Once your router has restarted, perform another speed test to see if the problem is already fixed. However, if you are still getting slow performance from your connection, contact your ISP immediately and let them know about the issue with their service. 



6. Clear Your Browser’s Data. 

Small portions of website data are stored on your device called cookies and cache. Your browser uses this data so that it can load websites faster the next time you visit them. Over time browser cache and cookies can get corrupted and could pose problems.

If videos are not loading properly on Canva, try to clear your browser’s data to get rid of corrupted cookies and caches.

  1. On your browser, press CTRL + H on your keyboard to open the History tab
  2. After that, click on Clear Browsing Data
  3. Now, ensure that ‘Cookies and Other Site Data’ and ‘Cached Images and Files’ are marked checked. 
  4. Finally, select ‘All Time’ from the Time Range tab and hit the Clear Data button

videos not loading on Canva


After clearing your data, go back to Canva and access your account again. Now, try to load the video you are having problems with to see if the issue is already fixed.

On the other hand, if you are still encountering problems within the platform, head down below, and try the next method. 



7. Disable Browser Extensions. 

Extensions on your browser are programs that can add functionality on certain sites and improve your overall user experience. If you are using extensions that control videos or enhances their quality, it can interfere with how Canva functions.

To verify if your browser extensions are the culprit for the problem, try disabling them when loading videos on Canva. 

  1. First, press ALT + E on your keyboard, followed by the S key to open Settings on your browser. 
  2. Inside the Settings, click on Extensions from the side menu. 
  3. Finally, disable all browser extensions that are related to videos. 

videos not loading on Canva


After this, restart your browser and try to access Canva again. Now, load another video on the platform to see if you can now do it without any problems.



8. Get Canva Pro. 


videos not loading on Canva


If you’ve been a longtime user of Canva, you should definitely consider getting Canva Pro.

Getting the Pro version of Canva would give you access to their 24/7 customer support, which can be extremely helpful when dealing with problems like videos not loading on Canva. This would also put you on their priority list to resolve the problem you are encountering as soon as possible. 

Aside from the 24/7 customer support, Canva Pro also provides you with features like multiple file format exports, image/video compression and 100 GB of cloud storage. Not to mention, you also get access to over 75 million premium stock photos, videos, and audio, which you can use for your design projects.

Get Canva Pro now and separate yourself from the competition. 


Get Canva Pro



9. Contact Support. 

If you are reading this, then you are probably out of options. If this is the case, you should let Canva handle your situation. 

Try contacting Canva’s support and report to them the problem you are having when loading videos on the platform. Remember to give important details like your account credentials, the browser you are using, and the specifications of your device. 

This ends our guide on how to deal with videos that are not loading on Canva. If you know other ways on how to fix this particular issue, let us know in the comment section below. It would be our honor to give credit to your name for the solution once we’ve updated this guide.


If this guide helped you, please share it. 🙂



  • John Sixto

    John is a staff writer at Saint and comes from a SAP ABAP development background. He has a Bachelors in IT and has been writing since 2018, with over 500 posts published. He loves to build PCs and has a deep curiosity in understanding how different components and configurations work. John spends hundreds of hours at a time, researching and testing the software and apps, before he proceeds to write about it. LinkedIn X (Twitter) Website

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