Voice Chat Not Working on PS4 or PS5? Here’s the Fix!

Wondering why voice chat is not working on your PS4 or PS5?

When playing an online multiplayer game such as Call of Duty: Warzone, Fortnite, or Apex Legends, communication plays a vital role in your team’s success. The slightest delay to intel regarding the location of your enemy could possibly cause you the game. 

With this, your voice chat on PS4 or PS5 must always work during online sessions with your friends. 

However, several Playstation users have been reporting that their voice chats are not working correctly. 

We did some digging and found out that the most common cause of this problem is faulty PSN servers and unstable network connections. On the other hand, improper configurations and outdated software could also be the reason behind this issue. 

If your voice chat is also not working on the PS4 or PS5, you’re in luck. 

Today, we will show you how to fix your voice chat if it is not working on your PS4 or PS5. 

Let’s get right into it!

1. Check PSN’s Servers. 

As we have mentioned, faulty PSN servers are the most common culprit for this issue on the PS4 or PS5. In this case, we highly recommend that you check the status of PSN’s services first before making any changes to your device. 

To check the status of Playstation Network, visit their dedicated status page and see if there are reported problems with the “Gaming and Social” service. 

PSN Status

If the service is down, the only thing you can do now is waiting for their team to resolve the issue. On the other hand, you can proceed to the rest of the methods below if there’s nothing wrong with PSN’s servers. 

2. Update Your PS4 or PS5. 

Like any other device, Playstation consoles require occasional updates to ensure their features are working correctly. If you are having a hard time using your PS4 or PS5’s integrated voice chat, try to update your console’s software. 

For the PS4, you can update its system by doing the following: 

  1. First, go to the Settings and open the System Software Update tab. 
Update PS4
  1. After that, select the Update Now button. 
  2. Lastly, press the O or X button on your DS4 controller to confirm your action. 

If you are using a PS5, here’s what you need to do: 

  1. On your console, access the Settings and navigate to Systems > System Software > System Software Update and Settings
  2. After that, select the Update System Software option. 
  3. Finally, click on Update Using Internet and follow the on-screen prompts to update your PS5
voice chat not working on PS4 or PS5

After updating your device, go back to your party and check if the voice chat is now working. 

3. Re-Login Your PSN Account. 

Another way to fix the voice chat on your PS4 or PS5 is by resetting your user data. To do this, you’ll need to close your current session by signing out of your account. After that, you’ll have to wait for several minutes before logging back in. 

Here’s exactly what you need to do to sign out your PSN account on the PS4: 

  1. On your Playstation 4, go to the Settings and access the Account Management tab. 
voice chat not working on PS4 or PS5
  1. Next, highlight the Sign Out option using your controller. 
  2. Finally, press the O or X button on your controller to confirm your action. 
Sign Out PS4

For the PS5, see the steps below to log out of your PSN account: 

  1. First, go to the Settings of your PS5
  2. After that, click on User Accounts and select the Other option. 
  3. Lastly, click the Sign Out button. 
voice chat not working on PS4 or PS5

Once done, wait for at least 2 minutes before signing back into your Playstation Network account. Join another voice chat afterward to check if the problem is solved. 

4. Restart Your PS4 or PS5. 

Temporary bugs and glitches may have occurred on your console, which causes the voice chat or other features not to work. If this is the case, try restarting your system to reload all of its resources and eliminate errors in the process. 

For Playstation 4 users, follow the guide below to restart your console: 

  1. While on the main screen, press the PS button on your controller until the Quick Menu appears. 
  2. After that, access the Power tab and highlight the Restart PS4 option. 
  3. Lastly, press the O or X button on your controller. 
Restart PS4

If you are using the PS5, check out the steps below to restart your device: 

  1. Locate the PS button on your controller. 
  2. Next, press and hold it until the Quick Menu shows up. 
  3. Finally, select Restart PS5 to complete the process. 
Restart PS5

Once done, go back to your party and check if your voice chat is now working correctly. 

5. Change Your Output Device (PS4).

If you are using a headset or earphones, it’s possible that your PS4 is still using the output from your TV. To confirm this, make sure that your output device is set to your earphones, headset, or bluetooth audio device. 

See the steps below to change your PS4’s output device: 

  1. First, go to your PS4’s Settings and access the Devices tab. 
  2. After that, click on Audio Devices.
voice chat not working on PS4 or PS5
  1. Lastly, open the Output Devices tab and select Output to Headphones
voice chat not working on PS4 or PS5

Once done, go back to your voice chat to check if the problem is solved. 

6. Adjust Your Microphone Level. 

If your friends can’t hear you when joining a voice chat, try to check if your microphone levels are set correctly. 

On the Playstation 4, you can do this by following the steps below: 

  1. On your PS4, go to the Settings and access the Devices tab. 
  2. Next, click on Adjust Microphone Level.
  3. Finally, adjust your Microphone Level until it consistently hits the good level on the graph. 
voice chat not working on PS4 or PS5

For the PS5, here’s how you can adjust your microphone: 

  1. First, go to the Settings and click on the Sound tab. 
  2. After that, select Microphone and click on Adjust Microphone Level
  3. Lastly, adjust your Microphone Level until it hits a good mark on the graph consistently. 
voice chat not working on PS4 or PS5

Once done, go back to your voice chat to check if the problem is solved. 

7. Prioritize Party or Game Chat. 

Depending on your activity, you may want to switch between prioritizing party or game chat on your Playstation. If you are casually talking with your friends on a voice chat, you can prioritize party chat. 

On the other hand, you can switch over to game chat once your game begins. It may need some work but it can definitely change the quality of your voice chats. 

Follow the steps below to change between party or game chat: 

  1. First, go to the Party tab on your Playstation
  2. After that, access Party Settings and select Chat Audio
  3. Lastly, choose between Prioritize Party Chat or Prioritize Game Chat
voice chat not working on PS4 or PS5

After changing your settings, disconnect from your current party and re-join afterward. Try using the voice chat for a few minutes to check if the problem would still occur. 

8. Report the Problem to Playstation. 

If none of the steps above worked out for you, we recommend that you step aside and let the experts take over. 

Go to Playstation’s official support page and ask for the assistance of their customer service representative. Elaborate on the problem you’ve been experiencing with Playstation’s voice chat and provide all the necessary details such as your account information and the model of your console. 

voice chat not working on PS4 or PS5

This brings us to the end of our guide for fixing voice chat if it is not working on your PS4 or PS5. For your questions and other concerns, please leave a comment below, and we’ll do our best to answer them. 

If this guide helped you, please share it. 🙂

Author

  • John Sixto

    John is a staff writer at Saint and comes from a SAP ABAP development background. He has a Bachelors in IT and has been writing since 2018, with over 500 posts published. He loves to build PCs and has a deep curiosity in understanding how different components and configurations work. John spends hundreds of hours at a time, researching and testing the software and apps, before he proceeds to write about it. LinkedIn X (Twitter) Website

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