Do you see a ‘We’re having trouble playing this title right now’ error message on Netflix when playing videos?
Netflix is currently one of the best movie streaming platforms with thousands of popular titles on their library. The platform has more than 200 million users worldwide and continues to grow every day.
Given the volume of users coming to the platform every hour, it is pretty impressive to think about how they handled the traffic on their servers.
However, this doesn’t mean that Netflix is free from issues and error messages.
If you’re reading this right now, you probably have a hard time watching your favorite titles due to a ‘We’re having trouble playing this title right now’ error message on Netflix.
Usually, this error message occurs when you experience network connectivity issues and your device struggles to communicate with Netflix’s servers. It is also possible that the problem is within the title you are playing, or the servers encountered an unexpected error and went down.
Today, we’re going to walk you through the troubleshooting process to fix this error message on Netflix.
Let’s get started!
1. Check Netflix Servers.
Before making any changes on your end, you should confirm first if the problem is with Netflix or your device.
To do this, check the status of Netflix’s servers by visiting their dedicated status page.
However, if the website is not accessible, you can use third-party sites like Downdetector, which shows the current status of Netflix and the past issues it encountered.
If Netflix’s servers are down, the best option you got for now is to wait until their team fixes the issue. However, you can still try the following methods below to alleviate the situation.
2. Re-Login to Your Netflix Account.
Your user data may have gotten corrupted during use or when Netflix’s servers went down. If this happens, you can expect all sorts of problems to occur on the platform.
To fix this, sign out of your Netflix account and log back in after several minutes to refresh your account data.
Check out the guide below to sign out of your Netflix account:
- First, access your Netflix account on a browser.
- After that, hover your mouse to your Profile icon and click on Account.
- Next, click on Sign Out of All Devices under the Settings tab.
- Lastly, click on Sign Out to confirm.
Allow several minutes to pass before logging back into your Netflix account on the device you prefer to use.
3. Try Playing Another Title.
There are times when a specific Netflix title encounters a problem and becomes unavailable for users.
If you have issues playing a particular TV show or movie, try to play another title on the platform and see if you would still encounter the ‘We’re having trouble playing this title right now’ error message on Netflix.
Proceed to the last method below if a particular title is not playing on Netflix to call their team’s attention.
4. Turn Off VPN.
VPNs are third-party applications that provide security over your device and home network. They work by randomly changing your IP address to keep hackers and other entities away from your online data.
However, this process can interrupt your network connection and make it difficult for your device to communicate with Netflix’s servers.
Netflix is also known to flag down users running VPN services on their devices to bypass certain restrictions on the platform.
If you are using any VPNs, turn them off first before using Netflix.
5. Clear Your Browser Cache and Cookies.
Browsers use temporary data called caches and cookies to cut down websites’ loading times and improve their overall performance. However, these data can get corrupted at any time and cause problems on your browser and the websites you visit.
To fix this, clear your browsing data to eliminate any corrupted files from your system.
Follow the steps below to clear your browser cache and cookies:
- On your browser, press the CTRL + H keys on your keyboard to access the History tab.
- After that, click on the Clear Browsing Data button on your browser’s side menu.
- Now, click on the Time Range tab and change it to All Time.
- Finally, ensure that caches and cookies are included in the process and hit the Clear Data button.
Once done, go back to Netflix and try playing the title you are having problems with to see if the problem is solved.
6. Disable Your Browser Extensions.
If you have extensions or add-ons installed on your browser, turn them off first before accessing the Netflix website. Some browser extensions are not compatible with every website and could interfere with the website’s normal flow.
To turn off your browser extensions, follow the steps below:
- On your browser, click on the Options button on your display’s top right corner and select Settings.
- After that, click on the Extensions tab from the side menu to manage your browser extensions.
- Lastly, turn off all browser extensions installed on your system.
Once done, restart your browser and try to play a movie or TV show on Netflix again.
7. Run Malwarebytes.
Do you experience other issues outside the Netflix app? You may be dealing with a virus or malware infection on your system.
Perform a full system scan using Malwarebytes to know if your device is infiltrated by malware and other viruses. Malwarebytes automatically scans your system for infected files and removes them with a press of a single button.
8. Restart Your Device.
If you still can’t play movies or TV shows on Netflix, your device may have encountered a temporary error, and its operating system needs a restart. Doing this allows your device to reload all its system resources and eliminate any errors that occurred.
On Android devices, check out the steps below to restart it:
- Press the Power button of your Android device until the Options screen shows up.
- After that, tap on Restart and follow the prompts to continue.
- Wait for your device to restart, which can take several seconds.
For iOS user, do the steps below to restart your device:
- Hold down the Power button of your device until the ‘Slide to Power Off’ screen appears on your display.
- After that, drag the slider to the right until your device’s display turns off.
- Lastly, tap the Power button once to restart your device.
If you are using a Windows device, follow the steps below to restart it:
- On your computer, click on the Start Menu on the bottom right corner of your display.
- Next, click on the Power button to access the Power Options screen.
- Finally, click on Restart to reboot your operating system.
For macOS devices, you can restart it by doing the following:
- Click on the Apple logo on the top left corner of your display.
- Next, click on Restart from the drop-down menu.
- Lastly, click on Restart inside the pop-up dialog box to confirm the action.
After restarting your device, go back to Netflix and try playing a movie or TV show again.
If you don’t see your device from the steps above, visit Netflix’s Help Center and look for your device’s specific guide.
9. Check and Reset Your Internet.
Since the error message could indicate that you are experiencing a network connectivity issue, it is essential to check your internet connection. Run a speed test using Fast.com to measure your network’s upload and download speed bandwidth.
If the result shows that your connection is running slow, restart your router to re-establish the link with your service provider’s servers.
Find the power chord of your router and unplug it from the outlet for about ten seconds. Once done, plug back in the power cable to restart your network router.
After restarting your network router, re-run the test to check if your connection is now running correctly. If you continue to experience network-related issues, contact your ISP and ask them to address the issue with their service.
10. Report the Problem to Netflix.
At this point, we suggest that you let the experts take over the situation if none of the methods above worked out for you.
Visit Netflix’s Help Center, where you can find helpful articles to guide you in troubleshooting the platform’s error message. On the other hand, you can also contact their customer support from there if you need an immediate solution for the problem.
This brings us to the end of our guide in fixing the ‘We’re having trouble playing this title right now’ error message on Netflix. If you have any questions, please let us know in the comment section below, and we’ll do our best to accommodate them.
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