Can’t figure out why Whatsapp is not working on your Windows PC?
Whatsapp is a popular messaging platform for Android and iOS devices. However, it also has a web version, making the app more accessible. While it’s great that you can access your messages on almost any device with a browser, this feature doesn’t work all the time.
If you’re reading this, we can assume that Whatsapp is not working on your Windows computer.
There are a handful of reasons why this is happening on your end.
Most of the time, this problem is caused by server-related issues. On the other hand, it can also be due to slow network connections, third-party extensions, outdated software, or corrupted system data.
With all these factors to consider, troubleshooting can be confusing, especially if you don’t know what you’re doing.
Luckily, you’ve come to the right place.
In this guide, we’ll show you how to fix Whatsapp if it’s not working on Windows.
Let’s get started!
1. Check Whatsapp Servers.
If you can’t access the web version of Whatsapp, the first thing you should do is check the platform’s status. You can use third-party sites like Downdetector to view the current situation of Whatsapp.
Unfortunately, there’s nothing you can do if there’s an ongoing issue with the servers. Since server-related issues can’t be addressed on your end, any changes to your system won’t affect the platform’s current status.
On the other hand, you can proceed to the following solution below if Whatsapp’s servers are up and running.
2. Restart Your Computer.
Restarting your computer might help resolve the issue on Whatsapp. While this may sound simple, restarting your system gives your device the time to reload its resources and eliminate errors that may have occurred during use.
Here’s how you can restart your PC:
- First, open the Start Menu by pressing the Windows key on your keyboard.
- After that, access the Power Options tab.
- Lastly, choose Restart.
Once done, relaunch your browser and see if Whatsapp’s web version is working.
3. Check Your Network Connection.
A slow internet connection could also be why Whatsapp is not working on Windows. Since you’re accessing an online platform, you’ll need a stable network to avoid issues. Run a test on your network using Fast.com to check its current state.
If the test suggests that your network is the culprit, restart your modem or router to re-establish the connection with your provider. Unplug your router from the outlet and wait for 5 to 10 seconds before plugging it back in.
Re-run the test afterward to check if the restart worked. If not, get in touch with your ISP and ask them to fix the issue.
4. Clear Your Browsing Data.
Browsers use temporary data generated from your activity to improve its overall performance. This speeds up the responsiveness of tabs and cuts down the loading times of websites. However, this temporary data could get corrupted or accumulate over time.
When this happens, unexpected issues may occur on your browser. If Whatsapp is not working on Windows, try clearing your browsing data.
Here’s what you need to do:
- First, open your browser and access the Settings.
- After that, go to Privacy and Security and click on Clear Browsing Data.
- Now, change the target Time Range to All Time and include caches and cookies in the process.
- Lastly, hit the Clear Data button to start.
Once done, re-login to your Whatsapp account and check if the problem is solved.
5. Disable Extensions.
Third-party extensions could also be the reason Whatsapp is not working on your Windows PC. Extensions are mini-programs installed on your browser, which provides additional features on particular websites.
If Whatsapp is not working, try disabling your browser extensions. Follow the guide below to turn off your extensions:
- On your browser, open the Settings.
- After that, click on the Extensions tab from the side menu.
- Finally, turn off all your extensions and restart your browser.
Go back to Whatsapp afterward to check if the problem is solved.
6. Report the Problem.
If none of the solutions worked for you, we recommend that you let the experts handle the situation.
Go to Whatsapp’s Help Center and contact their team to ask for assistance regarding the issue you’ve been experiencing. Provide all the necessary details on your report to make it easier for Whatsapp to troubleshoot the problem.
You can also browse the guides on their page and see if you can find alternative solutions.
That wraps up our guide for fixing Whatsapp if it’s not working on Windows. If you have questions, please let us know in the comment section, and we’ll do our best to answer them.
If this guide helped you, please share it. 🙂
