Unable to access your account due to a wrong password error on Netflix?
Netflix is an on-demand video streaming platform that is subscription-based. This means you need to have an account with monthly subscriptions to enjoy thousands of titles on the platform’s library.
However, it can be a significant problem if you cannot access your profile because of a wrong password error on the Netflix app.
Usually, this issue is caused by users mixing up their account credentials and using the wrong ones. Since your Netflix account usually stays logged in, it is understandable if you forgot your login details occasionally.
On the other hand, server-related issues and other problems on your end could also be the reason for this error on Netflix.
To help you figure things out, we’ve decided to make a step-by-step guide in fixing the wrong password error on Netflix.
1. Verify Your Credentials.
Before making any changes on your end, verify the login credentials you are using first if they are correct. You may be using a username or password for another social media account and not for Netflix.
To verify your Netflix credentials, follow the steps below:
- On your browser, go to Netflix’s Log In Help page.
- Next, select ‘I don’t remember my email or phone’.
- After that, enter your first name, last name, and credit card number.
- Lastly, click on Find Account and follow the on-screen prompts to verify your login credentials.
Confirm the login details you are using and make sure that it matches the credentials registered on your Netflix account.
2. Change Your Password.
Given that Netflix subscriptions are pretty pricey, many people are trying to get their way in the wrong way. Some are hacking other user’s accounts to enjoy the many features of the platform for free.
In this case, you must always keep your Netflix account secured. If you can’t access your profile due to the wrong password error on Netflix, try to change your password to ensure that no one is accessing your account besides you.
Check out the guide below to reset your Netflix account password:
Reset Password via Email:
- First, launch your browser and access Netflix’s Log In Help page.
- After that, select Email and enter the email address you’ve used to sign up on Netflix.
- Now, click the Email Me button.
- Lastly, go to your email address and follow Netflix’s instructions to reset your account password.
Reset Password via Phone:
- Go to Netflix’s Log In Help page on your browser.
- Next, select Text Message (SMS), enter your phone number, and select the corresponding country code.
- After that, click the Text Me button and check your phone number for the verification code sent by Netflix.
- Finally, enter the code on Netflix’s website and follow the on-screen prompts to reset your password.
Once done, go back to Netflix’s login page and try to access your account.
If Netflix bills you using a third-party service, visit their Help Center and find the third-party’s corresponding guide to reset your Netflix account’s password.
3. Sign Out Netflix on All Your Devices.
After changing your Netflix password, make sure to sign out your account on all devices. This way, you can ensure that no one except you has access to your Netflix account.
To sign out of Netflix on all devices, follow the steps below:
- First, open Netflix on your preferred browser and log in to your account.
- After that, hover your mouse on your Profile icon and click on Account.
- Next, click on Sign Out of All Devices under the Settings tab.
- Finally, click on Sign Out to complete the process.
Once done, launch the Netflix app on your preferred device and try logging into your account.
4. Check Netflix Servers.
If you still can’t access your Netflix account, try to check the status of Netflix’s servers. Their team could be performing scheduled maintenance on the servers, or an unexpected error occurred.
Go to Netflix’s Help Center and visit the dedicated status page to view the current situation of Netflix’s servers.
You can also use third-party sites like Downdetector, where you can see the latest updates about Netflix and the issues it has encountered for the past 24 hours.
Check-in from time to time so that you’ll be informed right away once Netflix’s servers are up and running again.
5. Turn Off VPN.
Netflix is known to flag down users who run VPN services on their systems when accessing the platform. Netflix has some titles that are restricted to other regions due to legal reasons or licensing issues.
Besides, some VPNs can also interfere with your internet connection’s flow and make it difficult for your device to establish a link with Netflix’s servers.
If you are using any VPN service, turn them off before accessing your Netflix account to avoid errors.
You can also consider other VPNs like PureVPN if you don’t want to use the internet without protection. Compared to other VPNs, PureVPN keeps your connection reliable while protecting your data online.
6. Clear Your Browsing Data.
If you cannot access your Netflix account using your browser, you may be dealing with corrupted files on your browsing data. Browsers store temporary data on your system that are called caches and cookies.
Your browser uses this data to improve its performance when loading up websites that you’ve previously visited. However, caches and cookies can get corrupted anytime and could cause all sorts of problems on your browser.
To fix this, clear your browsing data to get rid of corrupted files. See the steps below to guide you on the process:
- On your browser, press the CTRL + H keys on your keyboard to access the History page.
- Next, click on Clear Browsing Data from the side menu, which should take you to another tab.
- After that, change the Time Range to All Time and include caches and cookies in the clearing process.
- Finally, click on Clear Data to delete your browsing history and other site data.
Once done, go back to Netflix and try accessing your account.
7. Run Malwarebytes.
Your system could be infected with malware or other viruses and causes other applications not to work correctly. Viruses are known to take over your system resources and affect your computer’s overall performance and applications.
To check if viruses infected your computer, run a full system scan using Malwarebytes. It is third-party antivirus software that automatically detects any infected files on your computer and removes them with a single button press.
8. Restart Your Device.
System glitches can occur on your device and cause your operating system to encounter temporary errors. If you are having issues using Netflix (or other applications) on your device, try to restart it to reload its system resources.
On Android, follow the steps below to restart your device:
- Locate the Power button of your device and hold it down to access the options screen.
- Next, tap on Restart to reboot your device.
- Wait for the process to complete, which can take several minutes, depending on your device.
For iOS users, do the steps below to restart your device:
- On your device, press and hold the Power button until the ‘Slide to Power Off’ screen shows up.
- Next, drag the slider to the right until your display turns black.
- Finally, tap the Power button again to restart your iOS device.
If you are using a Windows PC, check out the steps below to restart it:
- First, press the Windows key on your keyboard to open the Start Menu.
- After that, click on the Power button to access the Power Options menu.
- Lastly, click on Restart and follow the on-screen prompts to reboot your computer.
Finally, if you are on a macOS computer, you can restart it by doing the following steps:
- On your Mac, click on the Apple logo at the top left corner of your display.
- Next, click on Restart.
- Finally, click on Restart again inside the pop-up message to confirm the action.
If you don’t see your device above, visit Netflix’s Help Center and find the dedicated guide in restarting your device.
After restarting your device, go back to Netflix and try logging into your account again.
9. Clear Netflix App Data (Android).
If you are using an Android device, you can also try clearing your Netflix app data if you cannot access your account. Some files on your device may have gotten corrupted during a failed update or while in-use, which triggers the wrong password error on Netflix.
To clear Netflix’s app data, see the steps below to guide you on the processes:
- First, go to your home screen and launch the Settings app.
- Scroll down and tap on the Apps tab.
- Next, find Netflix from the list of applications and tap it.
- Lastly, access the Storage tab and tap on Clear Data.
After clearing Netflix’s app data, open the application again and try logging into your account.
10. Reinstall the Netflix App.
Netflix’s installation files may have gotten corrupted when its servers went down or during a failed update. Whatever the case is, we suggest removing the app from your device and reinstall a working copy afterward.
On Android devices, see the steps below to uninstall Netflix:
- Unlock your device and find the Netflix app from your home screen.
- Next, hold down its app icon until the selection screen shows up.
- Lastly, tap on Uninstall to delete Netflix from your device.
For iOS users, check out the guide below to remove Netflix from your device:
- On your device, go to the home screen and find Netflix.
- Now, tap and hold its app icon to open the selection screen.
- Finally, tap on Remove App to uninstall Netflix.
If you are on a Windows device, you can delete Netflix by doing the following:
- First, press the Windows + S keys on your keyboard and search for Add or Remove Programs.
- After that, click on Open to access the list of programs installed on your system.
- Now, find Netflix from the list and click it.
- Lastly, click on Uninstall and follow the prompts to remove Netflix from your device.
Finally, follow the guide below if you are using a macOS device:
- On your Mac, access the Finder app and open the Applications folder.
- After that, find the Netflix app from the list of applications installed on your Mac.
- Finally, drag Netflix’s app icon to the Trash to remove it from your computer.
If you are using Netflix on other devices, please visit the dedicated guides below to reinstall the app.
- How to Delete Netflix on Nintendo Wii U?
- Remove Netflix on Xbox Consoles.
- Delete Netflix on Playstation Consoles.
- Uninstall Netflix on Amazon Fire Stick (similar device).
After removing the Netflix app from your device, download the latest version of the app and reinstall it.
11. Report the Problem to Netflix.
If you still can’t access your profile due to the wrong password error on Netflix, we suggest that you ask the experts’ help.
Visit Netflix’s Help Center and report the issue to their customer support. When asking for help, make sure to include important information like your account details, the device you are using, and a screenshot of the error if possible.
On the other hand, you can also browse the articles on Netflix’s Help Center and see if you can find any solutions for your problem.
This brings us to the end of your guide in fixing the wrong password error on Netflix. If you have any questions, kindly leave a comment below, and we’ll do our best to help you out.
If this guide helped you, please share it. 🙂