Error WS-118720-9 on PS5? Here’s The Fix!

Do you see a WS-118720-9 error code on your PS5?

The Playstation Network has been one of the best additions to the Playstation. Through the Playstation Network, Playstation consoles have a platform to cater to online gaming and offer digital copies of games. 

Aside from that, you can also subscribe to PS Plus, which offers premium features, special discounts, and free games each month. 

However, the Playstation Network is not perfect, just like any platform, and it could encounter technical issues. When this happens, you could be stuck playing offline games for hours, or you won’t be able to save your game progress to the PS Cloud. 

One of the error codes that could occur on PSN is the WS-118720-9. 

This error code only appears on the Playstation 5 and usually indicates a connection problem with PSN’s servers. 

To help you out, we’ve decided to make a guide for fixing the WS-118720-9 error code on the PS5. 

Let’s get started!

1. Check Playstation Network Servers. 

As mentioned above, the WS-118720-9 error code on the PS5 occurs when your console fails to connect with PSN’s servers. Now, if you see this error code on your device, we suggest that you check the status of PSN right away. 

You can do this by visiting Playstation’s official page, where you can view the status of PSN’s services and features. 

PSN Status

If there’s a reported outage on the Playstation’s servers, the only option you have is to wait for their team to address the problem. Otherwise, proceed to the rest of the methods below if there’s nothing wrong with PSN’s servers. 

2. Restart Your PS5. 

When your PS5 fails to connect with Playstation Network’s servers, it may be just a temporary error, and a simple restart should work to address the problem. Restarting your console will also ensure that all the system files of your Playstation are correctly loaded.

Here’s how you can restart your Playstation 5: 

  1. First, locate the PS button on your Playstation 5 controller. 
  2. Next, press and hold the PS button to access the Quick Menu
  3. Lastly, highlight the Restart PS5 option and press the O or X button on your controller to proceed. 
WS-118720-9 error code on PS5

Once your PS5 has restarted, try accessing any online feature to check if the WS-118720-9 error code would still occur. 

3. Re-Login to Your Account. 

Your PSN account may have run into a temporary error that causes the WS-118720-9 error code when connecting to the servers. To fix this, we suggest signing out your PSN account for a few minutes to reset your data. 

Follow the steps below to log out of your PSN account on the Playstation 5: 

  1. On your device, go to the Settings and click on User Accounts
  2. After that, access the Others tab. 
  3. Finally, click the Sign Out button to stop your session. 
WS-118720-9 error code on PS5

After 5 to 10 minutes, log back into your Playstation Network account and check if the problem is solved. 

4. Check and Reset Your Internet. 

A slow or unstable network connection could also be the reason for the WS-118720-9 error code on your PS5. When you have a poor internet connection, your console may struggle to connect with the servers, triggering the error. 

Using, perform a speed test on your network to check its current upload and download bandwidth. 

Speed Test

Restart your network router if the result indicates that your connection is the problem. Unplug your router’s power cable from the outlet and wait for around 10 seconds before plugging it back in. 

Restart Router

Once done, wait for your router to initialize and run another speed test. If you continue to encounter network-related problems, contact your service provider and ask them to fix the issue.

5. Change Your DNS Settings. 

Domain Name System or DNS is a part of the Internet that functions like a phonebook. Without it, your devices and browsers won’t be able to identify the IP addresses of the servers it needs to connect to. 

If you see the WS-118720-9 error code on your PS5, try switching to Google’s DNS to see if the problem gets fixed.

Here’s what you need to do: 

  1. On your PS5, go to the Network settings and click on Internet Connection Setup.
  2. After that, click on Use Wi-Fi and select Custom
  3. Now, set your IP Address to Automatic and choose Do Not Specify for the DHCP Host Name
  4. For the DNS Settings, select the Manual option and input the following values: 
  • Primary DNS –
  • Secondary DNS –
  1. Finally, set the MTU Settings value to 1456 and click on Do Not Specify for the Proxy Server.

After changing your DNS, access any online feature on your Playstation 5 and check if the WS-118720-9 error code would still occur. 

6. Update Your PS5. 

Since the Playstation 5 is still fairly new, Sony releases frequent updates to address bugs and other errors on their latest and greatest console. If you see the WS-118720-9 error code on the PS5, try updating your software.

Follow the guide below to update your PS5’s software version: 

  1. First, go to the Settings and access the System tab. 
  2. After that, navigate to System Software > System Software Update and Settings
  3. Now, click on Update System Software
  4. Lastly, select Update Using Internet and wait for the download to complete. 
WS-118720-9 error code on PS5

After updating your PS5, try accessing another online feature on your console to check if the problem is solved. 

7. Reset Your PS5. 

If you still see the WS-118720-9 error code on the PS5, your console’s system files may have gotten corrupted beyond repair. In this case, we recommend that you simply reset your PS5 back to factory defaults to ensure that it would be in a properly working state. 

Check out the guide below to reset your PS5:

  1. Using your controller, turn off your Playstation 5
  2. Once it is fully turned off, press the Power button until you hear a second beep to boot your PS5 into Safe Mode
  3. After that, connect your controller using a charging cable and press the PS button to turn it on. 
  4. Finally, click on Reset PS5 and follow the on-screen prompts. 
WS-118720-9 error code on PS5

After resetting your Playstation 5, download everything you need and use your console for a few minutes to check if the error code still occurs. 

8. Report the Problem to Playstation. 

For your last resort, we suggest seeking the help of the experts if you still can’t fix the WS-118720-9 error code on your PS5. 

Go to Playstation’s official website and contact their customer support to report the error message you’ve been experiencing on their console. Provide a screenshot of the error if possible, and don’t forget to include your account details to make it easier for their team to assess the situation. 

WS-118720-9 error code on PS5

This wraps up our guide for fixing the WS-118720-9 error code on the PS5. If you have questions or any other concerns, please don’t hesitate to let us know in the comment section, and we’ll do our best to help you out. 

If this guide helped you, please share it. 🙂


  • John Sixto

    John is a staff writer at Saint and comes from a SAP ABAP development background. He has a Bachelors in IT and has been writing since 2018, with over 500 posts published. He loves to build PCs and has a deep curiosity in understanding how different components and configurations work. John spends hundreds of hours at a time, researching and testing the software and apps, before he proceeds to write about it. LinkedIn X (Twitter) Website

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