How to Fix Xbox Gaming Service Bug on Halo Infinite

Can’t play with your friends due to the Xbox Gaming Service bug on Halo Infinite?

Halo Infinite is the latest installment to the Halo franchise. This marks the 16th installment of the game and the first one since 2018. Halo Infinite was developed by 343 Industries and was published by Xbox Game Studios on PC and Xbox consoles. 

Being a new game, you can expect occasional issues to show up as devs make the necessary adjustments to make Halo Infinite stable on all platforms. 

One common error that plagued many users is the Xbox Gaming Service bug on Halo Infinite. 

Based on the reports, users who use Xbox Game Pass on PC cannot launch Halo Infinite due to an annoying error that redirects them to the Microsoft Store. This can be very annoying as you can’t even access the main menu to tweak your profile or see what’s going on in the game. 

Usually, this error is caused by server-related issues or corrupted game files. However, it can also be due to third-party apps and improper game installation. 

Today, we’ll walk you through the most effective solutions for fixing the Xbox Gaming Service bug on Halo Infinite. 

Let’s get right into it!

1. Check Game Servers. 

Whenever you encounter issues on Halo Infinite, it’s a good practice to check the game servers. Since Halo Infinite is an online game, it heavily relies on its servers to deliver content and connect users. 

To check Halo’s servers, you can use third-party tools like Downdetector, where you can view live updates about the game. 

Halo Infinite Status

Sadly, the only thing you can do if the servers are down is to wait. Server-related issues can only be fixed on Halo’s end, and any changes on your device won’t help. 

If the servers are running, you can proceed to the next method below to troubleshoot the problem on your device. 

2. Restart Your Computer.

If you’re experiencing issues while launching Halo Infinite, try restarting your PC. This will allow your system to reload Halo’s files and eliminate temporary bugs and glitches that may have occurred during run time. 

Here’s how you can reboot your Windows PC: 

  1. On your computer, access the Start Menu by pressing the Windows icon on the Taskbar
  2. After that, open the Power Options tab. 
  3. Finally, click on Restart to reboot your system. 
xbox gaming service bug on Halo Infinite

Once done, try launching Halo Infinite to check if the problem is solved. 

3. Re-Login to Xbox App. 

As mentioned earlier, this issue only occurs if you’re using Xbox Gaming Service to run Halo Infinite. To fix it, try logging out of your Xbox account on your PC to reset your user data. This should eliminate corrupted data from your account. 

Here’s what you need to do: 

  1. On your keyboard, press the Windows + I keys to open Windows Settings
  2. After that, go to the Accounts tab and find the account you’ve used for Xbox Gaming Service
  3. Finally, hit the Remove button to log out of your account. 

Once done, go back to the Xbox app on your PC and sign back in. Try launching Halo Infinite again to check if it still redirects you to the Microsoft Store. 

4. Check Your Date & Time Settings. 

Just like on any application, the Xbox app and Halo Infinite check your system’s time to ensure that it’s correctly configured. If your system time is not configured, Halo’s servers will not allow the connection, explaining why the game won’t launch. 

To fix this, see the steps below to change your system date & time settings on Windows: 

  1. On your computer, right-click on the date and time on your Taskbar
  2. After that, click on Adjust Date/Time
  3. Finally, ensure that Set Time Automatically and Set Time Zone Automatically are enabled. 
xbox gaming service bug on Halo Infinite

Once done, restart your system and try launching Halo Infinite.

5. Reset Halo Infinite. 

If you still encounter the Xbox Gaming Service bug on Halo Infinite, we suggest resetting the game. This should roll back the game to its default state, similar to a fresh install. 

Here’s what you need to do: 

  1. First, open Windows Settings on your computer. 
  2. Next, go to the System tab and open Apps & Features from the side menu. 
  3. Lastly, look for Halo Infinite and click Reset

After resetting the game, restart your system and check if the problem is solved. 

6. Contact Halo Infinite. 

For your last option, we recommend seeking help from the experts if none of the solutions above worked for you. 

Go to Halo Infinite’s Support page, where you can submit a ticket to get in touch with Halo’s team. On the other hand, you can also check out the guides on their page and see if you can find other solutions. 

xbox gaming service bug on Halo Infinite

That’s it for our guide on fixing the Xbox Gaming Service bug on Halo Infinite. For your questions and other concerns, leave a comment below, and we’ll do our best to respond. 

If this guide helped you, please share it. 🙂 


  • John Sixto

    John is a staff writer at Saint and comes from a SAP ABAP development background. He has a Bachelors in IT and has been writing since 2018, with over 500 posts published. He loves to build PCs and has a deep curiosity in understanding how different components and configurations work. John spends hundreds of hours at a time, researching and testing the software and apps, before he proceeds to write about it. LinkedIn X (Twitter)

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