Are you having problems launching a game on your Xbox One with an error 0x803f800b popping up?
The 0x803f800b error code, simply put, means that your Xbox Live Gold subscription is either no longer active due to a lapsed payment or that the monthly renewal did not push through.
However, some users have even reported experiencing the same issue even when their monthly subscription is up to date and active.
Now, there are two possible subscriptions that may be inactive, which causes this kind of error. The first one is the actual Xbox Live subscription, and the other one is the game subscription; if the game you are playing requires a monthly membership for you to play.
To make it easier for you, we have written this post to address both scenarios and help you fix the error code 0x803f800b on your Xbox One.
Let’s jump right in.
- 1. Check Your Xbox Live Subscription.
- 2. Check Your Game Subscription.
- 3. Power Cycle Your Xbox.
- 4. Reinstall the Game That Causes the Error.
- 5. Check Xbox Live Servers and Contact Support.
1. Check Your Xbox Live Subscription.
The first thing that you should do when you are having issues launching your games on Xbox is to check your Xbox Live subscription to ensure that it is active and the payment is up to date.
Xbox Live is an online multiplayer platform developed by Microsoft to allow Xbox users to play online with one another. If the game you are having problems with is an online multiplayer game, then it is possible that it won’t launch because your subscription is not updated or inactive.
To check your Xbox Live subscription, check out the steps below.
- On your Xbox controller, press on the Xbox button (located in the center).
- After that, navigate to Profile and System.
- Now, go to Settings and click on Account.
- Lastly, go to Subscriptions to see your Xbox Live subscription details. If you see a Renew button, click it and make the payment to reactivate your Xbox Live subscription.
Next, go back to the game that you are trying to launch on your Xbox One to see if the error 0x803f800b would still appear while starting the game.
However, if you are still experiencing issues after renewing your subscription, then you can try checking the actual game if it requires any monthly subscription.
2. Check Your Game Subscription.
Now, if you play a game that has a monthly subscription, then it is also possible that your subscription has expired or your automatic payment method did not push through.
To rule out any issues with your subscription, you can follow the steps below to check if you have an updated game subscription on your account:
- On your Xbox One, press the Xbox button on the controller to open the menu.
- After that, press the right trigger on your controller to select the System tab.
- Next, select Settings and press A on your controller.
- Inside the Settings menu, click on the Accounts tab and Subscriptions.
- Lastly, look for any game-related subscriptions like EA Access Membership and click on Renew. Follow the on-screen prompts to purchase another subscription to your game.
After renewing your game subscription, try launching the game on your Xbox One to see if it will open without any errors.
3. Power Cycle Your Xbox.
After renewing your monthly subscriptions and ensuring that all the subscriptions are active and up to date, you can try performing a simple power cycle on your Xbox One.
There may be a temporary firmware bug or glitch that can cause your Xbox to think that your monthly subscription is expired. Power cycling your Xbox One can solve this issue as the console’s operating system would have a fresh start.
To do this, follow the step-by-step guide below:
- On your Xbox One, press the Power button located at the front of your console for about 10 seconds or until you hear the fans turn off.
- After that, unplug the Power Cable from the outlet and wait for at least 15 seconds.
- Now, plug in the Power Cable to the outlet and turn it on normally.
- Lastly, pay attention while your Xbox is booting up. If you see the loading animation with a green background that usually lasts for 3 seconds, then it is a sign that the power cycle process was performed successfully.
After performing a power cycle on your Xbox One, try to open the game that you are having problems with to see if the error 0x803f800b would still appear.
4. Reinstall the Game That Causes the Error.
If you bought a digital copy of the game and did not own a physical disc, then it is possible that you are dealing with a licensing issue.
Unlike the Playstation 4, Xbox One does not have a feature to restore licenses of a game. In such a case, you will need to reinstall the actual game to re-establish the ownership of that particular game.
To reinstall a game on your Xbox One, check out the steps below to guide you through the process:
- On your Xbox controller, press on the Xbox button located in the center to open the menu.
- Next, click on My Games & Apps.
- After that, navigate to the game that you are having problems with then press Start and select Manage Game.
- Lastly, click on the Uninstall All button to remove all the game resources on your Xbox One.
Now, head back into the Manage section of the game and click on the Ready to Install tab. Then, click on Install to start downloading the game files. Follow the on-screen prompts to install the file on your Xbox One.
After reinstalling the game on your Xbox, try to launch it normally to see if the error 0x803f800b would still occur when opening the game.
However, if you are still having issues launching the game, you can try doing the last method below to fix the problem.
5. Check Xbox Live Servers and Contact Support.
If you have performed the mentioned steps above and yet you are still having issues launching your favorite game, then it is possible that the issue is with Xbox Live servers and not on your side.
When Xbox servers are down, then you won’t be able to access your game as well as other users.
To verify this, you can head over to Xbox Live’s official status page, which displays the current status of their servers. Check if any servers are currently having issues that can be indicated with a red circle showing up right next to it.
Also, you can follow Xbox Support’s Twitter account for any update regarding their servers.
On the other hand, if all of their servers are working properly, you should visit Xbox’s support page to get in touch with a support agent. Make sure to give out proper details like the game you are having problems with, the name of your account, and the exact model of your Xbox when reporting an issue so that they can help you properly in resolving this specific issue on your Xbox.
This wraps up our guide on how to fix the error 0x803f800b on your Xbox One console.
If you do come across any other methods that can help others fix this kind of issue on their Xbox One, kindly share it in the comments section below, and we would be happy to give you credit once we update this article. 😀
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