How to Fix Xbox One Won’t Connect to Xbox Live

Wondering why your Xbox One won’t connect to Xbox Live?

Although your Xbox One can be used for offline gaming, it’s more fun if you connect it online with Live. Having an Xbox Live subscription is a must for Xbox owners, especially those who play online. 

Unfortunately, the online aspect of Xbox consoles can also be a source of frustration. Besides toxic players, you can also encounter issues while connecting your console to Live. 

For some reason, the issue can occasionally occur on your console. 

Usually, server-related problems are the cause of this issue on your console. However, it can also be due to improper configurations, outdated firmware, or unstable networks.

If you have a hard time connecting your Xbox One to Xbox Live, you have come to the right place. 

Today, we will show you how to fix your Xbox One if it won’t connect to Xbox Live. 

Let’s begin!

1. Reboot Your Xbox One. 

As a common practice, we always suggest users to restart their consoles if something isn’t working right. This should clear temporary bugs and glitches from your system which might be causing the issue. 

See the guide below to restart your console: 

  1. On your controller, press and hold the Xbox button to access the Power Center
  2. Now, choose the Restart Console option. 
  3. Finally, click Restart again to confirm your action. 
Restart Xbox

Once done, go back to your Xbox and see if you can connect it to Xbox Live. 

2. Check Xbox Live Status. 

When you encounter issues with Xbox Live, it’s likely to be a server problem. If this is the case, the only thing you should do is wait it out. Unfortunately, server issues are not addressable on your end. 

To confirm this, you can visit Microsoft’s status page to check if there are ongoing issues with Xbox’s services.

Xbox Status

Head to the next solution if the servers are working fine. 

3. Check Your Network Connection. 

Slow or unstable network connections could also be the reason your Xbox One won’t connect to Xbox Live. To confirm this, run a test using to measure your network’s upload and download bandwidth. 

Speed Test

If the result indicates an issue with your network, power cycle your modem or router to re-establish the connection with your ISP. 

Unplug your router from the outlet and wait for 5 to 10 seconds before reconnecting it. 

Restart Router

Once done, re-run the speed test to check if the problem is solved. If not, get in touch with your service provider and ask them to fix your connection. 

4. Reconnect to Your Network. 

After some digging, we’ve found out that several users were able to fix the issue by reconnecting their wireless network. While the reason behind the problem isn’t clear, you can try it on your Xbox and see if it works. 

Here’s how you can forget a network on your Xbox: 

  1. First, open the Settings on your Xbox
  2. After that, go to General and choose Network Settings
  3. Now, click on the Go Offline option. 
  4. Once your console is offline, click on Forget Wireless Network
xbox one won't connect to xbox live

Restart your console afterward and reconnect to your Wi-Fi network. Try connecting your Xbox One to Xbox Live to check if the problem is solved. 

5. Check Your Subscription. 

Your Xbox Live subscription might not be active, which explains why you can’t connect your Xbox One. It’s also possible that your payment method failed or you did not enroll it to auto renew. 

Here’s how you can check your Xbox subscriptions: 

  1. Press the Xbox button on your controller to open the guide and access the Profile & System tab. 
  2. Next, navigate to Settings > Account > Subscriptions
  3. From here, you can check your subscriptions, view your payment schedule, change payment options, and more. 
xbox one won't connect to xbox live

Renew your Xbox Live subscription if it’s expired.


6. Contact Xbox Support,

At this point, the last thing you can do is let the professionals take over. 

Go to Xbox’s Support page and contact their team to report the issue you’ve been experiencing with Xbox Live and your Xbox One. Provide a screenshot of the error if possible to make it easier for Xbox’s team to assess the situation. 

xbox one won't connect to xbox live

That wraps up our guide on how to fix your Xbox One that won’t connect to Xbox Live. If you have other questions, please leave a comment below, and we’ll do our best to answer them. 

If this guide helped you, please share it. 🙂


  • John Sixto

    John is a staff writer at Saint and comes from a SAP ABAP development background. He has a Bachelors in IT and has been writing since 2018, with over 500 posts published. He loves to build PCs and has a deep curiosity in understanding how different components and configurations work. John spends hundreds of hours at a time, researching and testing the software and apps, before he proceeds to write about it. LinkedIn X (Twitter)

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