Do you see a ‘You are not eligible for this purchase’ error on Twitch?
Twitch is a free platform to watch live streams of shows, music, and gameplays. Currently, Twitch has over 2 million concurrent users, and that number continues to grow every day.
While you can enjoy streams on Twitch for free, the platform offers premium features that enhance your experience.
Aside from ad-free watching, Twitch Turbo also features other tools as well.
Unfortunately, many users have encountered issues while availing the subscription. Based on the reports, a ‘You are not eligible for this purchase’ error message shows up on Twitch after the payment page.
Usually, this issue on Twitch is caused by server-related issues. However, it can also be due to a problem with your payment method, improper account settings, or third-party applications.
In this guide, we will show you what to do if you encounter the ‘You are not eligible for this purchase’ error on Twitch.
1. Check Twitch Servers.
Before changing your configurations, we recommend checking Twitch’s servers first if you encounter payment issues on the platform. Since you’re using an online service, Twitch’s servers must be working correctly when purchasing subscriptions.
Visit Twitch’s Status page to confirm if there’s a problem with the platform.
Unfortunately, server-related problems can’t be fixed on your end. If the servers are offline, the only thing you can do is wait for Twitch’s team to resolve the issue.
On the other hand, you can proceed to the following solutions below if Twitch’s servers are up and running.
2. Check Your Network Connection.
When making a purchase online, you’ll have to ensure that your internet is stable to avoid issues. If you keep seeing a ‘You are not eligible for this purchase’ error on Twitch, it may indicate an issue with your network.
To confirm this, run a test on your network using Fast.com to measure its current download and upload bandwidth.
If the test indicates an issue with your connection, unplug your router from the outlet and wait for 5 to 10 seconds before reconnecting it. This should refresh the link between your ISP’s servers and your modem.
Once done, perform another test to check if the problem is solved. If you continue to encounter network-related issues, report the issue to your ISP and ask them to fix their service.
3. Turn Off Your VPN.
VPNs are third-party tools that protect your network and data from hackers. They also prevent websites from tracking your browsing activity. While they work great for security, VPNs also change your location, which can pose issues when purchasing online.
If you’re connected to a server from another region, your payment method might not be supported in that region.
To fix this, disable your VPN before purchasing anything on Twitch or other sites.
4. Try Another Payment Method.
Your bank might be experiencing technical issues at the moment, which explains why you can’t subscribe to Twitch Turbo. If you have another card from a different bank, try using it to see if the issue is with your bank.
On the other hand, you can simply wait and try making another purchase after several hours to see if the issue is resolved.
5. Contact Twitch.
If you still encounter the ‘You are not eligible for this purchase’ error on Twitch, we recommend that you ask for assistance from the experts.
Visit Twitch’s Support page and contact their team to report the issue you’ve been experiencing when purchasing from their platform. Your account might have an issue that needs attention from their end.
That ends our guide for fixing the ‘You are not eligible for this purchase’ error on Twitch. If you have questions, leave a comment below, and we’ll do our best to answer them.
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