How to Fix You Are Not Signed in to Apple Music Error

Do you see a ‘you are not signed in to Apple Music’ error when playing music on your computer?

Apple Music is Apple’s take on premium music streaming service. It’s available on multiple platforms and gives you access to millions of songs. 

Unfortunately, like any streaming service, it is not immune to downtimes and unexpected errors. One of the most common problems with Apple Music is the ‘you are not signed in’ error. 

This occurs when playing music from your library and could be due to several reasons. 

If you experiencing this error, we’ve got you covered. 

Today, we will show you how to fix the ‘you are not signed in to Apple Music’ error on your computer. 

Let’s begin!

1. Check Apple Music Servers. 

When you encounter error messages or issues on Apple Music, the first thing you should do is check whether the problem is coming from your end or Apple. This way, you can decide the best action to take to address the problem. 

To see if there are ongoing issues with the platform, visit Apple’s status page and see if Apple Music is available. 

Apple Status

If the service is offline, the best thing you can do is wait since server-related issues can’t be resolved on your end. You can head to the next solution if there’s nothing wrong with the service. 

2. Restart Your Device. 

Restarting your device is one of the quickest solutions for fixing this error on Apple Music. This should reload your system resources and ensure that there are no temporary issues on your system. 

For Windows: 

  1. Access the Start Menu by clicking the Windows icon in the lower-left corner of your screen.
  2. Click on the Power icon to open the Power Options menu. 
  3. Choose Restart from the list. 
Restart Windows

For Mac: 

  1. Click the Apple logo in the upper left corner of your display. 
  2. Now, select the Restart option. 
  3. Confirm your action by clicking Restart once more. 
Restart Mac

Once done, try playing some music on the service to check if the problem is solved. 

3. Check Your Account. 

As the error suggests, it’s possible that your Apple Music account accidentally got logged out, explaining why you can’t listen to music. Before doing anything, check if your account is signed in to the platform. 

Here’s what you need to do: 

  1. Open iTunes or Apple Music on your computer. 
  2. Go to Radio and play a random channel. 

If your account is signed out, a prompt should appear asking you to enter your credentials. Provide your account details and try playing music on the service again. 

4. Bypass Apple Music. 

We were able to solve the ‘you are not signed in to Apple Music’ error by viewing the music from our iTunes library first and opening Apple Music from there. While there’s no clear explanation for why it works, you can try it for yourself. 

Here’s what you need to do: 

  1. Go to your iTunes Library
  2. Next, look for the song you want to play in Apple Music
  3. Right-click on it and choose Show in Apple Music
you are not signed in to apple music error

Keep in mind that this method will only work if the music you want to play is available in your iTunes Library. 

Related: How to Fix Resource Unavailable Error on Apple Music

5. Clear Apple Music Cache (Mac). 

Some of Apple Music’s data may have gotten corrupted, resulting in the ‘you are not signed in to Apple Music’ error. To fix this, we recommend clearing the SubscriptionPlayCache folder on your computer. 

See the steps to clear Apple Music’s cache:

  1. First, make sure that iTunes is closed. 
  2. Go to Finder and click on Go in the menu bar. 
  3. Click on Go to Folder and enter ~/Library/Caches/
  4. Delete the folder and restart your system. 
you are not signed in to apple music error

Once done, go back to Apple Music and see if the error message would still occur. 

6. Update Apple Music. 

You can try updating Apple Music if you still encounter the ‘you are not signed in to Apple Music’ error. This should ensure that you have the latest working version of the app and there are no missing resources on your system. 

For Mac: 

  1. Click on the Apple icon in the upper left corner of your screen. 
  2. Go to System Preferences
  3. Access the Software Update tab. 
  4. Choose Upgrade Now or Update Now
you are not signed in to apple music error

For Windows: 

  1. Launch iTunes on your computer. 
  2. On the top menu bar, click on Help
  3. Choose Check for Updates and follow the prompts. 
you are not signed in to apple music error

After installing the latest version of Apple Music, try playing random songs to see if the error message would still show up. 

7. Delete the Song and Add It Back. 

Deleting the song from your library and adding it back can also resolve the ‘you are not signed in to Apple Music’ error. Possibly, the song you’re trying to play got corrupted and needs to be redownloaded on your device. 

To delete a song, go to your iTunes Libray, right-click on the song, and choose Delete From Libray. 

Confirm your action by clicking Delete once more. 

After removing a song, look for it on iTunes and download it back to your computer. Try playing it afterward to check if the problem is solved. 

Related: How to Fix Apple Music Playlist Not Syncing

8. Check Your Network Connection. 

A slow or unstable internet connection could also be the reason you can’t play music from Apple Music. Since you are using an online service you’ll need stable internet to enjoy content and services. 

To check if your network is the culprit, perform a test using to measure its upload and download bandwidth. 

you are not signed in to apple music error

If the result indicates a problem with your connection, restart your modem to refresh the connection with your provider. Unplug your router from the outlet and wait for at least five seconds before plugging it back in. 

Restart Router

Once done, reconnect your router and wait for it to initialize. If you continue to encounter problems, contact your provider and ask them to fix the issue. 

9. Contact Apple Support. 

If none of the solutions above worked, the last thing you can do is report the issue to Apple’s team. Visit their support page and submit a ticket to ask for assistance. Provide all the necessary details on your report to help their team assess the situation faster. 

you are not signed in to apple music error

This should also help them provide you with the best possible solution for your problem. 

While waiting, try browsing the guides on their page and see if you can find viable solutions not mentioned in our guide. 

That brings us to the end of our guide for fixing the ‘you are not signed in to Apple Music’ error. If you have questions, please leave a comment below, and we’ll do our best to answer them. 

If this guide helped you, please share it.


  • Jake Kovoor

    Jake is the Editor-in-Chief of Saint and an independent software developer, with a Bachelors in Computer Science from Lancaster University, UK. He loves trying out various tech from the Flipper Zero to coding Raspberry Pis for automation. He started Saint back in 2016, having written over 100 posts, with the sole purpose of creating guides for software that had yet to exist back then to help users navigate around their technical problems.

  1. it worked for me when I deleted the folder “SubscriptionPlayCache” on Win10.
    I couldn’t locate the folder at first then I went to “search this PC” I’ve paste the folder name till it shows up and deleted it, opened my ITunes again & problem solved.

    appreciate your efforts.

  2. The switcheroo helped.
    Click Radio, played some random station, click back into Library and LO AND BEHOLD, everything playing normally
    Thank you so much for this article dude.

    And @Apple – fuck you in the ass guys, with your resources, having this bug STILL present in current AppMusic, you are being so fucking lazy to check app logs and find out where the auth bug is, you are just dickwads.
    But alas, there is no more Steve Jobs to buttfuck you, a pity.

  3. 6/3/2020

    Deleting ‘SubscriptionPlayCache’ worked; had to do it a week or so after getting my new MacBook Air 2020.

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