How to Fix YouTube Error Code NP-37602-8 Sign-In Issues on PS4

Update (9th June 2020, 10:10 AM): It appears that the YouTube error code NP-37602-8 sign-in issues on the PS4 has been fixed. You should be able to log into your YouTube account without any issues. We’ve tried on ours and we managed to sign in. If the issue still persist, you may proceed with the post below and carry out some of the alternative solutions.

Over the past few days, we’ve noticed that we were unable to sign into the YouTube app on the PS4, getting two errors that the service is down — Error NP-37602-8 and sometimes even Error WS-37303-6. 

This has gone on for five days now (at the time of this writing), and it’s surprising how a fix has not already been released yet by YouTube. There have been tons of reports from users over on Reddit [1] [2] [3] [4] [5] and Google Support forums [1] [2] and even from sites like TechRadar [1] experiencing such errors and unable to log into their YouTube accounts.

After much research and communication with Google and Sony into this issue, we decided that this post will guide you around understanding what the issue is about and how it can possibly be fixed or, at the very least, provide some workarounds you can try in the meantime. 

Now before you jump in, do take note that we’ve NOT managed to identify any solutions that directly fix the NP-37602-8 issue preventing you from signing in. 

This is because the error itself is a bug within the YouTube app for the PS4 platform, and the only way to really fix it is to release a patch that will need to be done by YouTube (Google) themselves. We will, however, discuss any FAQs and as well as any workarounds that you can try momentarily.

Let’s dive right in.



Soo, What is YouTube Error NP-37602-8 on PS4?

If you tried to sign in and use the YouTube app on your PS4, you’d notice that ever since for the past few days, that you will not be able to sign in to your account. 

You’ll automatically get signed out and be shown an error message saying “An error has occurred. (NP-37602-8)” and sometimes even WS-37303-6. 


YouTube Error Code NP-37602-8 Sign-In Issues on PS4


The error is nowhere to be found on either the PS4 Help site as well as on the Google Support pages, so we’re don’t know what we’re dealing with exactly here. 

We assume that the issue itself is with the YouTube app and is resulting likely from server issues preventing you from successfully signing in to your account. In such a case, the only way to directly fix this issue will be to wait for a patch or update to be released by YouTube for the app and then install it to fix the error. 



What Does YouTube (Google) and Sony Have To Say About This? 💬

YouTube initially acknowledged the issue on May 30th, by releasing the following tweet saying stating they’re “on it.” 



However, after much waiting, they also released an update tweet that says, “The fix for the PS4 login issue is taking longer than expected”. 



It’s possible that YouTube has already identified the issue but maybe still working on a patch to be released safely for all the PS4 devices affected. 

PS4 or Sony had nothing to say on this for now, other than pretty much being busy giving us updates about the latest PS5 launch (shrieks in excitement).

For now, if you want to stay on top of the latest updates on this issue, then the best place to follow would be TeamYouTube’s Twitter account, where they will be updating on the issue in the coming days.



Can You Fix YouTube Error Code NP-37602-8 on PS4?  🔧

No. There is currently no way we can fix this issue ourselves because this is an issue from YouTube’s end. 

As aforementioned, there is a workaround, and we will be showing you how to step-by-step do so in the next section. 



Quickly! What’s the Best Workaround so that I can watch YouTube on my TV? 

TL;DR As recommended by YouTube themselves in the tweet regarding this issue, the quickest way is to use your mobile phone to screencast the YouTube app onto your TV.

Since there isn’t a concrete fix or any trick we can do to solve this issue ourselves, we will have to go with a workaround until then to screencast YouTube onto the TV quickly by using our mobile device. 

Whether you’re using an iPhone, iPad, Android device, or a computer, you can screencast YouTube from that device by following the steps below: 

  1. On your PS4, open the YouTube app.
  2. Select Settings.
  3. Next, from the sidebar options, select Link with TV code.
  4. Now you should see your TV code shown on the screen. The TV code is unique and varies between different TVs.

YouTube Error Code NP-37602-8 Sign-In Issues on PS4


  1. Jump onto your iPhone, iPad, Android device or computer and then open the YouTube app or website (if you’re on your computer).
  2. Then, click on Your Profile icon (top-right) 

YouTube Error Code NP-37602-8 Sign-In Issues on PS4


  1. From the menu, select Settings.

YouTube settings


  1. Over here, select the Watch on TV option. 

Watch on TV YouTube


  1. Here’s where the steps change a little depending on which device you’re casting from: 
  • If you’re on your computer, then you can go ahead and straight enter the TV code (from Step 4) under the Link with TV code box and hit ADD THIS TV.

YouTube Error Code NP-37602-8 Sign-In Issues on PS4


  • If you’re on your mobile device (iPhone, iPad, Android, etc.), then under Link with TV code, tap on ENTER TV CODE. Then enter the TV code from Step 4 and then hit LINK.

YouTube Error Code NP-37602-8 Sign-In Issues on PS4


  1. Finally, you should see the Connecting to Sony PS4 message before allowing it automatically signs you in on your PS4 and showing the YouTube from your device.


Voila! You can now stream YouTube videos directly from your mobile device or computer without having to rely on your PS4.

As aforementioned, this is a great workaround, one that is recommended by YouTube themselves, until the YouTube app is fixed for the PS4 platform.

If you have any questions or concerns, please feel free to comment down below, and we will try our best to help. Likewise, if you have found an alternative solution that works better, then comment down below, and we will add it to this post with your credit the next time we update it. 😀


If this guide helped you, please share it. 🙂



  • Jake Kovoor

    Jake is the Editor-in-Chief of Saint and an independent software developer, with a Bachelors in Computer Science from Lancaster University, UK. He loves trying out various tech from the Flipper Zero to coding Raspberry Pis for automation. He started Saint back in 2016, having written over 100 posts, with the sole purpose of creating guides for software that had yet to exist back then to help users navigate around their technical problems.

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