How to Fix When Your iPad’s Smart Keyboard is Not Working.

Key-less board.
iPad Pro Smart Keyboard Says “This Accessory Is Not Supported By This Device”

As you take out your Smart Keyboard and try to connect it to your iPad, you find that the iPad throws a weird error saying “This accessory is not supported by this device”.

 

iPad Pro Smart Keyboard Says “This Accessory Is Not Supported By This Device”

 

 

Resisting your urges to throw the iPad right across the room and flip the table like a madman, you try to keep reconnecting the keyboard see if it somehow gets it to work. 

But nope. Same error.

Having been in a similar situation and understanding the fragility of Apple’s shitty products, in this guide, I’ll show you a few ways that you can try and fix when your iPad or iPad Pro’s Smart Keyboard shows the “This accessory is not supported by this device” error. 

Let’s dive right in.

 

 

iPad Pro Smart Keyboard Says “This accessory is not supported by this device”: 6 Ways

 

1.  Firstly, Check if your iPad is Updated.

It’s important to keep your iPad updated regularly. All it takes is just going into the Settings and then General and then Software Update to check if there are any new updates waiting for to be downloaded.

 

iPad Pro Smart Keyboard Says “This Accessory Is Not Supported By This Device”

 

 

You can actually have a look at Apple’s page regarding what’s new with each new update. More often than not, updates are rolled out to fix certain bugs and issues especially like when your iPad Pro’s Smart Keyboard says “This accessory is not supported by this device”.

Update and try once again. If there is no update or if the update did not fix the issue, keep reading. 

 

 

2.  Turn Off and On your iPad.

Another little go-to method is to simply restart your iPad by turning it off and then back on again. You may or may not have done this already.

Just got your iPad and don’t know how to restart the iPad?

Here’s how:

Step 1:  Firstly remove your keyboard from your iPad. Then go ahead press and hold down on the On/Off/Sleep button that is located to the top right-hand corner of your iPad. 

Step 2:  Next, keep holding the button down until you see the “Slide to Power Off” screen on the iPad.

Step 3:  Just move the Slide to power off slider all the way to the right to turn the iPad off.

Step 4:  Finally, you should see a small, spinning wheel right at the center of your iPad’s screen before it shuts down. You can proceed to press the On/Off/Sleep button once again to turn it back on.

Done! You can try testing the iPad once again to see if the Smart Keyboard keeps showing the “This accessory is not supported by this device” error.

 

 

3.  The Switch.

One of the ways that I have managed to fix this little issue is by following the advice that was posted by a user named iPodge in the Apple Support Community.

To sum it up in a few lines: There is this little switch somewhere inside located in the top part of the keyboard. Basically, when you try to snap the keyboard together ready for typing, a magnet on the opposing face is what triggers the switch. So the problem lies with the switch and its magnet where it has lost its magnetic strength. 

Now the big question is “how do you fix it”?

Well, try getting a magnet and then rubbing it against the top part of the keyboard (where the switch lies). The magnetic “strength” or flux can be restored and activate the switch to work which allows you to pair up and support the keyboard.

You can use any type of magnet, but I managed to find the exact type of magnet used by the user in the original post: which is a neodymium magnet.

 

iPad Pro Smart Keyboard Says “This Accessory Is Not Supported By This Device”
Neodymium magnets.

 

 

 

 

4.  Keeping the Smart Connector Clean & Connected.

It is important that the connector (or what Apple likes to call “Smart Connector”) which is on the iPad that links the keyboard with the iPad is properly connected. 

 

iPad Pro Smart Keyboard Says “This Accessory Is Not Supported By This Device”
The “Smart Connector”.

 

Also make sure that there is no unwanted stuff (dirt, debris, lint, paper etc.) left stuck covering the connection pins. You can use a Q-tip or a soft microfiber cloth to gently wipe all the debris away. You can also try using a gently blowing air directly into the connectors to remove the debris.

 

 

 

5.  Force Reset your iPad.

Force reset is completely different from how you normally restart your iPad by turning it off and back on again.

 

Note 

You will not lose any of your data by doing a force reset.

 

Here’s how you force reset your iPad:

If your iPad does not have a Home button.

Step 1:  Press and release the Volume Up button.

Step 2:  Good. Now press and release the Volume Down button.

Step 3:  Finally, press and hold down the Power button until your iPad restarts.

 

If your iPad has a Home button.

Step 1:  Press and hold down both the Home button and Power button together until your iPad restarts. Done!

 

Now that you’ve force-reset your iPad, you can try once again to see if the iPad keeps saying “This accessory is not supported by this device” when connected with the Smart Keyboard.

 

 

6.  Reach out to Apple.

If nothing in this guide has helped to fix the issue, then you can always choose to contact Apple directly and let them know what’s the issue. You can also choose to pay a visit to your nearest Apple Service Center to see if they fix it, especially if your device is still under warranty or Apple Care.

Apple has various warranty programs that many may not know until you actually get to visit them such as the Quality Program or the Repair Program where Apple even services the iPad Pro Smart Keyboard for up to three years.

You can also check out the comments posted below by our amazing readers and find out what has worked for them and what hasn’t. 

 

 

Don’t forget to share this post!

 

 

18 comments
  1. THANK YOUUU. Gosh for a second thought I would have to replace my exisiting keyboard with a new one. You’re a life saver. 🙂

  2. Hello. I complained to an Apple Tech at my local Jump+ (a official Canadian apple reseller and repair shop) and he told me there was a recall for the older iPad Pro smart keyboards especially because of this problem, as long as your keyboard is less than 3 years old. Mine was (barely) and I got a new Smart Keyboard for free. Definitely worth asking your official Apple retailer and repair shop about. Just make sure you can either read the serial # or have the original box with the serial number.

  3. THANK YOU! Originally had no idea why I was getting the “not supported” message. My keyboard was working with only intermittent problems. – honestly did not even consider the keyboard as the problem. Then the keyboard stopped working altogether – so, then DUH – the keyboard. I tried your #1 & #2 with no luck. Jumped to #5 and Viola – back in business. So again, thanks.

  4. These suggestions are not great. Its clear the poster is just picking random things that might work, but doesn’t really know how to fix this bug.

    1. I have to tell you, that the force reset as my IPad has a home button worked for me, saved me 160 bucks is what quote i received from apple, and 25 minutes talking with Tech Support

  5. Thanks, you are amazing! Using the keyboard to type this review. #5 was the suggestion that worked. Thanks again, I am very happy to have the keyboard working again, I thought it was a goner.

  6. Restoring the magnetic link – I’ve come across this before. A diagram of WHERE the magnet might lay in the keyboard head would be useful, or will a magnetic stick to the relevant spot?

    1. Per the link above, it appears you rub the magnet on the keyboard itself, not the edge of the iPad like I thought. Still didn’t work for me, as did none of the above suggestions.

      Apr 6, 2017 11:26 AM in response to mugsymallone

      I had all all this nonsense with my iPad Pro and its keyboard after about a years use. Seems the thing that activates the keyboard is a small reed switch (I am guessing) in the guttering just above the keyboard. When you snap the keyboard together ready for typing a magnet on the oposing face triggers the switch. Try it out! With the keyboard attached but not in the support guttering get a small magnet and rub it just above the 1 and 2 keys on the keyboard. If you are in an application that is waiting for input the onscreen keyboard will dissapear meaning that the physical keyboard is ready for typing.

      What is clearly happening is that the magnetic strength of the top part which fits in the guttering has lost flux. Get that magnet which you were playing about with just a moment ago and rub it on the top part of the keyboard which mates with the guttering. Magnet flux is restored and the final act of snapping the keyboard to typing position should activate the switch. Works for me! I used a neodymium magnet, BTW.

      1. I was about to go bluetooth when I found this suggestion. I used a magnet that we used to hold a souvenir from my sister’s graduation – not sure if it’s neodymium but it worked amazingly well anyway. Thanks very much for this. Save me some bucks!

  7. Where did you find the information that they repair these for 3 years? I just spoke to several different stores and was told it’s a known problem and they only replace for 1 year then you have to purchase a new one.

    1. Yeah, no doubt true. I bought a used ipad pro first gen with smart keyboard. Ater about a year i had to replace the keyboard. Apple took the old one and gave me i think a refurbished one. Now, less that year later it is on the blink. It only had a 90 day warrantey,. Right now, after using the magnet thing, it seems to be working so maybe that was the problem. I hope so as i am not going to buy another one of these keyboards. Will try some other kind for this ipad.

  8. Thank you for your post! I did the magnet trick (#3) and the clear the debris from the smart connector using compressed air (#4) and am no longer getting the error!! Grateful to be able to use my ipad smart keyboard again!

  9. I tried the reboots & ‘rubbing’ the magnets, but didn’t yield any benefit. So I left the magnet sit in the galley on my keyboard and walked away for a little bit. Came back, tried to reconnect the iPad to the keyboard, and voila … no “dingdingdingdingdingding” noise and the keyboard works! Thanks so much for whomever posted this!

  10. I recently had this same problem and none of these fixes worked for me. I eventually noticed that the place on the keyboard where the metal connectors are that attach to the smart-connectors (for data and power) on the iPad was bent ever so slightly inwards. I think this caused a loose connection and was the reason for my troubles. What I did was, I bent the middle portion of the magnetic band on the keyboard so that it bulges ever so slightly outward towards the iPad. I think this has made the connectors fit more tightly and has solved my connection issue completely.

    Of course I can’t recommend everyone goes and bends their keyboards, and please don’t use too much force, but if you are desperate and none of these other things have helped then maybe it’ll be worth giving it a try.

    Ok thanks and good luck to everyone.

  11. Thanks for your help! Not sure, but either the magnet or the reset took care of it (so far, so good.) So happy!!!

  12. I went to Accessibility…..Keyboards…..and enabled full keyboard access after trying everything else and it worked! Thanks to all the posters

  13. Woohoo!! Tried everything and was ready to trash the keyboard, then I found the suggestion about bending. It worked!!

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