Microsoft Teams is an excellent collaboration platform for remote work. However, it’s not without flaws, such as occasional issues like your status getting stuck on ‘offline’.
This issue can lead to potential misunderstandings with your colleagues or supervisors if addressed slowly.
In this guide, I will share the most effective solutions to use when your Microsoft Teams is stuck on ‘offline’ status.
TL;DR Version
If your status is stuck in ‘offline’ in Microsoft Teams, try these fixes:
1. Reset Your Status
Microsoft Teams features a handy button to reset your status if it becomes stuck on ‘offline’.
To do a status reset:
- In Teams, click on your Profile at the top-right corner.
- Click on your current status located beneath your email.
- Choose Reset Status.
2. Restart the Teams App
Temporary glitches and errors can sometimes affect the Teams app, potentially leading to your status being stuck on ‘offline’.
A solution that you might want to consider is restarting the app to refresh its resources and your account data.
Here’s how to do it:
- Press CTRL + SHIFT + ESC on your keyboard to open the Task Manager.
- Go to the Processes tab.
- Locate Microsoft Teams in the list.
- Select Microsoft Teams and click End Task.
- Wait for 2-3 minutes.
- Relaunch Microsoft Teams and attempt to change your account status.
3. Check for App Updates
Your account status issue might also be caused by the outdated version of Teams you’re currently using.
To resolve this, make sure you are using the latest version of Teams by checking for updates:
- Open Microsoft Teams.
- Click More Options in the top right corner, next to your Profile.
- Choose Check for Updates and follow the on-screen prompts.
4. Clear Cache for Microsoft Teams
App caches, while beneficial for speeding up loading times and enhancing performance, can accumulate and sometimes become corrupted over time.
Should your status remain stuck on ‘offline’, consider clearing the cache for Microsoft Teams:
- Press Windows + R on your keyboard to open the Run dialog.
- Type %appdata%\Microsoft\Teams and press Enter.
- In the folder, select all items and delete them.
Application Cache
Cache
Blob_storage
Databases
GPUcache
IndexedDB
Local Storage
Tmp5. Use the Web Version
If you continue to face issues, consider using the web version of Microsoft Teams as an interim solution.
The desktop application may currently have technical difficulties affecting certain functions.
To access your account temporarily, visit the Microsoft Teams website.
FAQs
Why is my Teams status always offline?
This issue may stem from complications with the desktop application. To resolve this, consider updating the app or clearing this cache to eliminate any problems related to Microsoft Team’s installation package.
How do you fix Teams when it says offline?
If your status says ‘offline’, you can update it by following these steps:
- In Microsoft Teams, click on your Profile in the top-right corner.
- Under your email, select Offline.
- Change your status to Available.
Why is my status not showing online on Teams?
If your team members cannot see you online, ensure that the Teams application is active on your computer. It’s important to keep Teams running in the background, even after closing the main window.
To do this in Microsoft Teams:
- Click on More options (three-dot menu) in the top-right corner.
- Go to Settings.
- Under the General tab, activate the option On close, keep the application running.
Why is Teams not changing my online status?
If your Teams status fails to update, consider resetting your online status.
- In Teams, click on your Profile at the top-right corner.
- Click on your current status, under your email.
- Choose Reset Status.
