Can’t figure out why contacts and calendars are not showing on Microsoft Teams?
Microsoft has done an excellent job of providing us with an efficient hybrid workspace environment through Office 365. This all-in-one suite provides a handful of Office apps and cloud services, so we can seamlessly work with our colleagues and team.
One of the fastest-growing platforms of Microsoft is Teams. This is a cloud messaging platform that works similarly to Slack.
However, Microsoft Teams has some advantages over its competition.
Nonetheless, this doesn’t mean that the service is exempted from occasional downtimes and system errors. If you are reading this, we can assume that your contacts and calendars are not showing up on Microsoft Teams.
While this problem usually goes away after a refresh or restart, some users experienced the issue for extended periods.
In this guide, we will show you how to fix contacts and calendars that are not showing up on Microsoft Teams.
Let’s jump right in!
1. Check Microsoft Teams Servers.
Before changing anything on your computer, we suggest checking Microsoft Team’s servers first if your contacts and calendars are not showing up. This way, you can identify where the problem is coming from and plan your approach.
You can head to Microsoft’s status page and see if there are reported problems with Microsoft Teams.
If the servers are down, the best thing you can do is wait or try other platforms in the meantime. Unfortunately, server-related issues can’t be resolved on your end, and changes to your device won’t affect the platform’s status.
2. Restart Your Device.
One of the quickest ways to solve most issues with Microsoft Teams is to restart your computer. This should allow your system to reload its resources and eliminate temporary problems that occurred during use.
Here’s what you need to do:
- Access the Start Menu by clicking on the Windows icon on the Taskbar.
- Next, click on the Power Options tab.
- Finally, choose Restart and wait for your system to reboot.
Go back to Microsoft Teams afterward and check if the problem is solved.
3. Re-Login to Your Account.
Refreshing your user data can also resolve the issue with contacts and calendars on Teams. An error or glitch could have caused your user data to corrupt, explaining why the feature is not working.
To fix this, log out of your current session and ensure that the app is closed. After 2-3 minutes, log back into your Microsoft Teams account and see if your data will load.
4. Clear Microsoft Teams Cache.
Another way to resolve contacts and calendars that are not showing is to clear your temporary cache and data. Some of Microsoft Teams’ resources may have gotten corrupted, causing features and content not to load.
Here’s what you need to do:
- On your keyboard, press the Windows + R keys to open Run Command.
- After that, type ‘%appdata%/Microsoft’ and hit Enter.
- Inside the folder, locate the folder named ‘Teams’ and delete it.
Restart Microsoft Teams afterward and see if the problem is solved.
5. Use Microsoft Teams Web App.
If you still encounter the issue and need to access your account, we recommend using the web app in the meantime. The problem could be isolated with the dedicated desktop and your calendars and contacts should load without issues on the web version.
Fire up your preferred web browser and access Microsoft Team’s website to view your Teams account.
6. Check Your Network Connection.
A slow or unstable internet connection could also be the reason your contacts and calendars are not showing on Microsoft Teams. To confirm this, perform a speed test on your network using Fast.com to measure its bandwidth.
If the result shows that your network is the culprit, restart your router to refresh the connection with your ISP’s servers. Unplug your router from the outlet and wait for 5 to 10 seconds before plugging it back in.
Once done, re-run the test to check if the problem is solved. If not, contact your provider and ask them to fix their service.
7. Contact Support.
At this point, the last option we can recommend is to let the professionals handle the situation.
Go to Microsoft Teams’ support page and contact their team to report the issue you’ve been experiencing on your account. When asking for help, make sure to provide all the necessary details to make it easier for the team to assess the situation.
While waiting, you can also browse the guides on their page and see if you can find viable solutions.
That sums up our guide on how to fix contacts and calendars that are not showing on Microsoft Teams. If you have questions, please leave a comment below, and we’ll do our best to answer them.
If this guide helped you, please share it. 🙂