Can’t figure out why you can’t log in on Twitch?
Twitch is the most popular platform for live content. This Amazon-owned service has over 137 million monthly active users and 7.5 million active streamers.
Given its success, you might think that Twitch has figured everything out. Unfortunately, this is not true. Despite having millions of regular users, Twitch isn’t safe from downtimes and unexpected errors.
Recently, many users have been struggling to access their accounts. Based on the reports, nothing happens after entering their username and password.
On the other hand, some users receive an incorrect username or password error message even if they have provided the correct credentials.
If you’re among these users, we understand your frustration.
Based on what we know, this problem on Twitch is caused by server-related issues. However, it can also be due to corrupted user data, wrong account credentials, and slow network connections.
To help out, we’ve decided to make a guide on what to do if you can’t log in on Twitch.
Let’s get started!
1. Check Twitch Servers.
When you encounter issues on Twitch, the first thing we recommend doing is checking the platform’s servers. This way, you can identify if the problem is coming from your device or Twitch’s end.
Go to Twitch’s status page to check the current situation of the servers.
If there’s a problem with the servers, the best thing you can do is wait. Unfortunately, server-related issues can’t be resolved on your end.
On the other hand, you can proceed to the following method below if there’s nothing wrong with the servers.
2. Refresh the Page.
Your browser may have failed to load Twitch’s resources, preventing you from logging into your account. It’s also possible that a temporary error or glitch has occurred on the website while loading.
To rule this out, refresh Twitch’s site. You can simply hit F5 on your keyboard or click the dedicated Refresh button next to your browser’s URL box.
3. Check Your Network Connection.
A slow or unstable internet connection could also be the reason you can’t log in on Twitch. Since you’re accessing an online platform, you’ll need stable internet to enjoy its services and features.
To confirm this, run a test using Fast.com to measure your network’s upload and download bandwidth.
If the test indicates that your connection is the culprit, restart your modem or router to re-establish the link with your service provider’s servers. Unplug your router from the outlet and wait for 5 to 10 seconds before plugging it back in.
Perform another test afterward to check if the problem is solved. If not, contact your ISP and ask them to fix the issue.
4. Confirm Your Password.
More often than not, users tend to forget their Twitch passwords since their accounts stay logged in on their devices. They’ll only think about it when they use a new device, or their account randomly got logged out.
If you’re not sure about your Twitch account credentials, try to recall your username and password first.
On the other hand, you can also visit Twitch’s reset page to recover your account password.
5. Contact Twitch.
If none of the solutions above worked for you, we recommend letting the professionals handle the situation.
Go to Twitch’s Support page and get in touch with their team to ask for assistance regarding your account. If possible, ask them if they can recover your password or reset it on their end if you no longer have access to your recovery email or phone number.
That ends our guide on what to do if you can’t log in to Twitch. If you have questions or other concerns, please leave a comment below, and we’ll do our best to answer them.
If this guide helped you, please share it. 🙂
