How to Fix ChatGPT App Not Working on iPhone

Is the ChatGPT app not working on your iPhone?

iPhone users rejoiced when OpenAI released the dedicated ChatGPT app for iOS, promising them to be able to use the popular chatbot directly from their phones. 

However, all the excitement was replaced by frustration when the dedicated app refused to work. 

In this guide, we’ve compiled the most effective solutions for fixing the ChatGPT app if it’s not working on your iPhone. 

Let’s get right into it!

1. Restart Your iPhone. 

Starting with the simplest solution, we recommend restarting your iPhone if ChatGPT is not working. 

This should reload your system resources and ensure that everything the app needs is available. 

Restarting your phone should also clear corrupted data from the system memory. 

If you are using an iPhone X, 11, 12, 13, 14, or later, here’s what you need to do: 

  1. Hold down the Volume Down button and Side button until the ‘Slide to Power Off’ prompt appears. 
  2. Now, drag the slider to the right and wait for 30 seconds. 
  3. Press the Side button afterward to turn on your device. 
Restart iPhone

For older models, follow the steps below: 

  1. Locate the Power button on your device. 
  2. Now, hold the button until the ‘Slide to Power Off’ prompt shows up.
  3. Drag the slider to the right and wait for 30 seconds before turning on your device. 
restart iphone home button

Go back to ChatGPT to check if the problem is solved. 

2. Check Your Network. 

Problems with your network are usually the reason ChatGPT is not working. Like other online services, ChatGPT needs stable internet to work. 

Run a test on your network using to measure its current speed. 

chatgpt not working on iPhone

If the result indicates a problem with your connection, power cycle your modem or router to refresh the link between your device and your ISP’s servers. 

  1. Unplug your router’s power cable from the outlet. 
  2. Wait for at least five seconds. 
  3. Reconnect the power cable and wait for your device to initialize. 
Restart Router

Perform another test to check if you are getting the correct speeds indicated in your monthly plan. 

If not, report the problem to your service provider and ask them to resolve the issue.

Related: How to Fix Safari Not Working on iPhone

3. Allow Necessary Permissions. 

ChatGPT needs to access certain features on your iPhone to work properly. For instance, it needs to access your microphone to interact with your voice. If you have denied permissions for the app, then it may not work as expected. 

Follow the steps below to manage ChatGPT’s permissions: 

  1. Launch the Settings app on your iPhone. 
  2. Next, scroll down and tap on ChatGPT
  3. Make sure that ChatGPT has access to everything it needs. 
ChatGPT Permissions

Relaunch the app and see if everything works as expected. 

4. Refresh Your User Data. 

You can try signing out of your current session and logging back in after several minutes on ChatGPT. 

This should force your device to refresh your user data, which may have gotten corrupted. 

Here’s what you need to do: 

  1. Open ChatGPT on your iPhone. 
  2. Now, tap on the three horizontal dots in the upper right corner of the screen. 
  3. Access the Settings tab. 
chatgpt not working on iPhone
  1. Scroll down to the bottom and tap on Sign Out
chatgpt not working on iPhone
  1. Wait for 2-3 minutes. 
  2. Log back into your ChatGPT account. 

Try interacting with the AI and see if you’ll encounter problems. 

5. Disable VPN. 

Virtual private networks, or VPNs, are third-party services that protect your identity and data online. 

They work by filtering traffic through their servers and masking your IP address. 

However, this process can cause instability in your network if you are using an inferior VPN service. 

To avoid problems, disable any VPN you have before using ChatGPT. 

On the other hand, you can check out PureVPN if you prefer having a VPN online. This provider has over 10 years of experience and offers high-speed servers. 


PureVPN also implements various security protocols to keep your data and identity safe. 

6. Check ChatGPT Servers. 

ChatGPT is known to suffer from server downtimes due to the volume of users on the platform. 

If you can’t use the dedicated app on your iPhone, it might indicate a problem with the servers. Head to OpenAI’s status page to check if there are outages. 

chatgpt not working on iPhone

Sadly, server-related issues can’t be resolved on your end. If ChatGPT is offline, the only thing you can do is wait it out. 

On the other hand, you can head to the last step if there’s nothing wrong with ChatGPT. 

Related: How to Fix TikTok Crashing on iPhone 14 Series

7. Update ChatGPT. 

Since ChatGPT for iOS is quite new, expect OpenAI to roll out updates to patch bugs and errors that will come to light. 

If the app is not working, check for available updates and install them. 

  1. Open the App Store on your iPhone. 
  2. Tap on your Profile icon in the upper right corner. 
  3. Scroll down and look for ChatGPT
  4. Tap the Update button next to the app if there’s a new version available. 
chatgpt not working on iPhone

Go back to the app afterward and check if the problem is solved. 

That wraps our guide for fixing ChatGPT if it’s not working on your iPhone. 

For your questions and other concerns, feel free to leave a comment below, and we’ll do our best to answer them. 

If this guide helped you, please share it.


  • John Sixto

    John is a staff writer at Saint and comes from a SAP ABAP development background. He has a Bachelors in IT and has been writing since 2018, with over 500 posts published. He loves to build PCs and has a deep curiosity in understanding how different components and configurations work. John spends hundreds of hours at a time, researching and testing the software and apps, before he proceeds to write about it. LinkedIn X (Twitter)

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