Is Discovery Plus not working on your Amazon Firestick?
Discovery Plus is the latest addition to the growing number of streaming services in the market. This service was developed by Warner Bros and features some of the best shows from Discovery Channel.
If you love watching documentaries about the earth, history, and science, Discovery Plus is a must on your entertainment system. Besides the standard mobile app, Discovery Plus is also available for the Amazon Firestick.
However, the dedicated app for the Firestick isn’t as stable as its Android and iOS counterpart.
Based on some reports, the dedicated Discovery Plus app for the Amazon Firestick is not working correctly. Most Discover Plus users complained that the app is not launching on the devices.
On the other hand, several Firestick users encounter playback issues while streaming movies and TV shows.
Today, we will show you how to fix Discovery Plus if it’s not working correctly on your Firestick.
Let’s get started!
1. Check Discovery Plus Servers.
Before tweaking your configurations, we suggest checking Discovery Plus’ servers if the dedicated app for Amazon Firestick is not working. There might be an ongoing issue with the platform that prevents the app from functioning.
To confirm this, you can use third-party tools like Downdetector to view the status of Discovery Plus’ servers.
If there are reported issues with the servers, the best thing you can do is wait. Sadly, server-related problems can only be addressed on Discovery’s end. This means that any changes on your Firestick won’t help.
On the other hand, you can head to the next solution below if there are no issues with the servers.
2. Restart Your Firestick.
One of the quickest ways to fix most issues on your Amazon Firestick is to restart it. While it may look simple, restating your device allows your system to reload its resources and eliminate temporary errors.
Check out the steps below to reboot your Firestick:
- First, open your Firestick and access the main menu.
- After that, go to the Settings and click on My Fire TV.
- Using your remote, highlight the Restart option and click OK.
Once your device has restarted, go back to Discovery Plus to check if the problem is solved.
3. Check Your Cables.
Since Amazon Firestick is a set-top box, it connects to your TV or display using an HDMI cable. If you encounter issues with video quality and color, the problem could be with the cable you are using.
In this case, we suggest inspecting the HDMI cable of your Firestick and ensuring that it is not damaged. Check for any exposed wires or broken pins in the cable.
If you found issues with the cable, replace it immediately.
4. Check Your Connection.
Since Discovery Plus is an online platform, it relies on the servers to deliver content and features. If you can’t stream anything on your Firestick, it might indicate a problem with your connection.
To confirm this, perform a speed test using Fast.com to measure your network’s upload and download bandwidth.
If the problem lies with your network, we recommend restarting your router to re-establish the connection with your service provider’s servers. Disconnect your modem’s power cable from the outlet and allow 5 to 10 seconds to pass before plugging it back in.
Once done, re-run the test on your network to check if the problem is solved. If the issue persists, contact your ISP and ask them to fix your connection.
5. Update Your Amazon Firestick.
The firmware of your Amazon Firestick might have an issue that causes Discovery Plus to malfunction. To be sure, we suggest updating your firmware to the latest version possible to patch bugs and errors.
Here’s what you need to do:
- On your Firestick, access the main menu and navigate to the Settings.
- From there, click on My Fire TV and choose About.
- Lastly, click on Check for System Update and follow the prompts.
Reboot your system after the update and check if Discovery Plus is now working.
6. Try Other Shows.
If you are having a hard time streaming a certain show on Discovery Plus, it’s possible that the issue is not with the entire platform. To confirm this, go back to the media library and try playing other shows.
If you can stream other titles on your Firestick without issues, it means that the title you initially played is currently unavailable.
Allow several hours to pass before trying to watch that show again.
7. Contact Discovery Plus.
At this point, the last thing you can do is let the professionals handle the situation.
Go to Discovery Plus’ Support page and get in touch with their team to report the issue you’ve been experiencing. When asking for help, provide a screenshot of the error, the version of your Firestick, and other necessary information that can help speed up the process.
That wraps up our guide on how to fix Discovery Plus if it’s not working on Amazon Firestick. If you have questions, please drop a comment below, and we’ll do our best to respond.
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