How to Fix Error E-82000138 on Playstation

Can’t redeem a voucher or PSN card due to an E-82000138 error code on your Playstation?

Besides using your credit card to make payments on the Playstation Store, you can also use your PSN Wallet to pay for the games and items you want to purchase. This is also great for parents who don’t want their kids to go on a shopping spree using their credit cards without them knowing.

You can add funds to your PSN Wallet using credit cards and voucher codes or PSN cards, which you can purchase at a local store or online. 

Now, if you are here, it’s safe to assume that you see an E-82000138 error code on your Playstation when redeeming a voucher code or PSN card for your Playstation Network Wallet. 

This error code on the Playstation occurs when your PSN Wallet is over the limit, or it would go over the limit once you’ve redeemed the voucher code. Any Playstation Network account has a limit of $150. 

In this guide, we will show you how to fix the E-82000138 error code on your Playstation. 

Let’s get started!

1. Check PSN Servers. 

If you can’t redeem voucher codes and PSN cards on your Playstation, it’s possible that Playstation Network is currently down. You can confirm this by visiting Playstation’s official page, where you can view the status of their services. 

PSN Status

If PSN is currently down, the best thing you can do is wait until the servers go back online. Try to check in from time to time so that you’ll know immediately once their team has addressed the issue. 

2. Restart Your Playstation. 

When you encounter error codes on your Playstation, you should always try restarting its operating system to fix the issue. This will allow your console to reload all of its resources, which may have gotten corrupted while in use. 

For PS4 owners, see the steps below to restart your console: 

  1. First, press the PS button on your controller until the Quick Menu appears. 
  2. After that, go to the Power tab. 
  3. Lastly, click the Restart PS4 option to reboot your console. 
E-82000138 error code on Playstation

If you are using a PS5, check out the guide below to restart your console: 

  1. On your controller, press and hold the PS button to access the Quick Menu
  2. Next, highlight the Restart PS5 option. 
  3. Finally, press the O or X button on your controller to confirm your action. 
Restart PS5

After restarting your Playstation, try to redeem your voucher code again to see if the problem is solved. 

3. Re-Login Your PSN Account. 

Your PSN account may have encountered a temporary error, which causes the E-82000138 error code on your Playstation. To fix this, try to sign out your PSN account temporarily to refresh your data. 

For PS4 users, see the steps below to sign out your account: 

  1. On your PS4, go to the Settings page. 
  2. After that, access the Account Management tab. 
  3. Finally, click on Sign Out to stop your session. 
Sign Out PS4

If you are using a PS5, here’s how you can sign out your account: 

  1. First, navigate to the Settings of your Playstation.
  2. Next, go to User Accounts > Other
  3. Lastly, click the Sign Out button. 
E-82000138 error code on Playstation

After signing out your PSN account, wait for at least 5 minutes before logging back in. Redeem the voucher code again to check if the E-82000138 error code on your Playstation is fixed. 

4. Check Your Transaction History. 

There are times when your Playstation may report back an error code even if you’ve successfully redeemed a voucher code. Since voucher codes can only be used once, you may have redeemed the voucher already. 

To check if you’ve successfully redeemed your voucher, follow the steps below: 

  1. First, use any browser to access PSN’s Sign In page and log in to your account. 
  2. After that, navigate to Account Management
  3. Lastly, click on Transaction History
E-82000138 error code on Playstation

If you’ve successfully redeemed your voucher code, it should reflect on your account’s transaction history. 

If not, proceed to the following method below to address the issue. 

5. Check If You’re Not Exceeding Your Limit. 

Every Playstation Network account has a wallet limit of $150. If you try to redeem a voucher code over this limit, it won’t push through. This is also the case if you still have a balance on your account and want to redeem a voucher that will push your wallet over the limit. 

If this is the case, try to spend your wallet balance first before redeeming your voucher. You can also try getting a PSN card or voucher with a smaller amount so that you won’t exceed your wallet’s limit. 

6. Report the Problem to Playstation. 

If you still can’t redeem your voucher code or PSN card, you should take your concern to Playstation’s team. 

Visit Playstation’s official website and ask for assistance regarding your voucher or PSN card. Provide your account details and other necessary information to help their team assess your situation faster so that they can come up with the best possible solution for your problem. 

E-82000138 error code on Playstation

This wraps up our guide for fixing the E-82000138 error code on the Playstation. If you have questions, please leave a comment below, and we’ll get back to you as soon as possible. 

If this guide helped you, please share it. 🙂


  • John Sixto

    John is a staff writer at Saint and comes from a SAP ABAP development background. He has a Bachelors in IT and has been writing since 2018, with over 500 posts published. He loves to build PCs and has a deep curiosity in understanding how different components and configurations work. John spends hundreds of hours at a time, researching and testing the software and apps, before he proceeds to write about it. LinkedIn X (Twitter)

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