How to Fix ChatGPT Not Working or Responding

Is ChatGPT not working on your end?

ChatGPT is currently one of the most popular software in the world. It’s developed by OpenAI and designed to help people produce quality essays, content, and other language-related work. 

The platform is still on BETA and can become unstable from time to time. If you are here, we can assume that ChatGPT is not working properly on your end. 

Now, there are many reasons why this happens. 

Most of the time, this problem is caused by server-related issues and errors. However, it can also be due to corrupted browsing caches, improper configurations, outdated software, or third-party software. 

To help out, we’ve decided to make a guide on what to do if ChatGPT is not working on your end. 

Let’s begin!

1. Check ChatGPT Status. 

Before doing anything, we suggest checking ChatGPT’s status if you encounter issues with the platform. As mentioned, ChatGPT is still on BETA testing, and the platform can run into occasional errors. 

Fortunately, OpenAI provided a status page where users can check if ChatGPT is available or offline. 

ChatGPT Status

If the servers are down, the only thing you can do is wait since server-related issues can’t be resolved on your end. On the other hand, you can head to the next solution if there’s nothing wrong with the servers. 

2. Restart Your Browser. 

You can try relaunching your web browser if ChatGPT is not working correctly on your end. A temporary bug or error may have occurred on your browser, causing some websites to run into errors. 

Close all the tabs on your browser and relaunch your web browser. Try using ChatGPT again to check if the problem is solved. 

You can also try using other browsers to use ChatGPT and see if the same issue occurs.

3. Restart Your Computer. 

If restarting your web browser was not enough, you can try rebooting your computer. This should reload your resources and ensure that there are no temporary issues with your operating system. 

Follow the steps below to restart your PC: 

  1. Press the Windows key on your keyboard to open the Start Menu
  2. After that, click on the Power Options tab. 
  3. Finally, choose Restart and wait for your system to reboot. 
Restart PC

Try using ChatGPT afterward to check if the problem is solved. 

4. Clear Browsing Data. 

Corrupted browsing data is the most common culprit why ChatGPT is not working. Your browser stores data about the sites you visit, and they can accumulate over time. When this happens, these data can get corrupted, causing issues with your browser and the sites you visit. 

See the steps below to clear your browsing data: 

  1. First, open your browser and access Settings
  2. After that, scroll down to Privacy and Security. Click on Clear Browsing Data
  3. On the next page, change the Time Range to All Time and check all the boxes. 
  4. Hit Clear Data afterward and wait for the process to complete. 
network error on chatgpt

Re-login to your ChatGPT account and see if the service is working.

5. Check Your Network Connection. 

Unstable networks could also be the reason ChatGPT is not working. Since you are using an online service, you’ll need a reliable connection to enjoy ChatGPT’s services without encountering issues. 

To confirm if your network is the problem, perform a test using Fast.com to measure its current upload and download bandwidth. 

network error on chatgpt

If the result indicates a problem with your connection, restart your modem or router to re-establish the link with your ISP’s servers. Unplug your router from the power source and wait for 5 to 10 seconds before plugging it back in. 

Restart Router

Once done, re-run the test to check if the problem is solved. If not, report the issue to your provider and ask them to handle the situation. 

6. Turn Off VPN. 

Virtual private networks are third-party services that protect your network and data from hackers, websites, and other harmful entities online. They work by filtering your activity through their servers and masking your IP address. 

However, this process can cause stability issues to your network, causing ChatGPT not to work.

To avoid problems, we recommend turning off your VPN before using the chatbot. 

On the other hand, you can also try using other VPNs like PureVPN if you prefer having protection while online. Unlike other VPNs, it works with most websites and keeps your connection fast and reliable. 

PureVPN

PureVPN also works with streaming platforms like Netflix, Disney+, and HBO Max. 

7. Wait For A While. 

As mentioned, ChatGPT is still in BETA, and the platform is not yet stable. If you encounter issues with the chatbot, there’s a good chance that the developers are tweaking something, and the problem should be resolved in a few hours. 

Try checking in again on the website after 2 to 3 hours to see if the same issue would occur on your end. Head to the next solution if ChatGPT is still not working. 

8. Disable Extensions. 

You might have browser extensions installed on your computer, which causes issues with ChatGPT. To avoid problems, we recommend turning off browser extensions before using the service. 

Follow the steps below to turn off your extensions: 

  1. Launch your browser and access Settings
  2. Now, click on the Extensions tab in the side menu. 
  3. Finally, disable all your extensions and restart your browser. 
Browser Extensions

Try using ChatGPT afterward to check if the problem is solved. 

9. Contact Support. 

If none of the solutions above worked, the last thing you can do is report the issue to OpenAI’s team. 

Head to ChatGPT’s support page and submit a report about the issue you’ve been experiencing on the platform. Provide a screenshot of the error if possible and include other information to help speed up the process. 

chatgpt not working

You can also browse the guides on their page and see if you can find other solutions.

That ends our guide on how to fix ChatGPT if it’s not working on your end. If you have questions or any other concerns, please drop a comment below, and we’ll do our best to answer them. 

If this guide helped you, please share it. 🙂

Author

  • John Sixto

    John is a staff writer at Saint and comes from a SAP ABAP development background. He has a Bachelors in IT and has been writing since 2018, with over 500 posts published. He loves to build PCs and has a deep curiosity in understanding how different components and configurations work. John spends hundreds of hours at a time, researching and testing the software and apps, before he proceeds to write about it. LinkedIn X (Twitter) Website

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