How to Fix Bing Chat “Something Went Wrong” Error

Don’t know what’s causing the Bing Chat “Something went wrong” error?

For AI developers, creating a chatbot wasn’t enough. To completely engage every internet user with the latest technology, the world of AI, specifically ChatGPT and its variation, has made its way into search engines, including Bing. 

While the chatbot has answers to almost everything, some users have been quite unfortunate to communicate with it due to the ’Something went wrong’ error. If you also encounter this issue, you’ve landed on the right page. Learn what causes the error and ways you can resolve it in no time.

So, let’s begin!

1. Restart the Browser. 

Restarting the Microsoft Edge browser is one of the first troubleshooting steps when encountering the Bing Chat ‘Something went wrong’ error. Restarting will give a fresh start to the browser and remove any temporary files that may be causing the error. 

So, close your current browser and wait for a while before restarting. Then, head to the Bing Chat and check if it fixed the issue. Otherwise, try the next method from this guide. 

2. Ensure Your Internet Connection is Stable. 

Another cause for the Bing Chat error is network connection issues. If your internet connection is unstable, it’s bound to cause various errors while using Bing Chat. So, after restarting the Microsoft Edge browser, ensure your connection is stable by checking your internet speed. 

Here’s how:

  1. Head over to Speedtest by Ookla
  2. Select GO from the center and wait for the process to finish. Then, check your internet speed. 
Bing Chat “Something Went Wrong” Error

If there’s a network connection problem, try restarting your router or switching to a different network to solve the issue.

3. Clear Microsoft Edge Cache and Site Data. 

Although cache can help users access previous websites quickly, it may become corrupted or outdated over time and interfere with the websites’ functionality. Hence, it’s a good practice to occasionally clear cache and cookies. 

So, if you’re dealing with the ‘Something went wrong’ error on Bing Chat, clear Microsoft Edge cache and site data to fix the issue. Here’s how to go about this:

  1. Launch Microsoft Edge on your PC. 
  2. After that, click on the three horizontal dots from the upper-right corner and choose Settings.
  3. Click on Privacy, search, and services from the left pane. 
  4. Then, click on Choose what to clear next to Clear browsing data now.
microsoft edge clear browsing data
  1. Choose All time from the Time range drop-down menu and click on Clear data
Bing Chat “Something Went Wrong” Error

Once you’ve cleared the cache, restart your browser and try using Bing Chat again to see if the issue is resolved. 

4. Update Microsoft Edge. 

Browser updates bring about fixes to known bugs and various errors. So, if clearing cache and cookies didn’t solve the Bing Chat ‘Something went wrong’ error, consider checking for any Microsoft Edge updates. If there’s one available, update your browser to the latest version.

Follow the steps below to do so:

  1. Open Microsoft Edge and click on the three horizontal dots located at the top-right corner of the browser window. 
  2. Next, select Settings and select About Microsoft Edge from the left pane. 
  3. If there’s an update available, click on Update to start the process. If there’s no pending update, you should see Microsoft Edge is up to date
update microsoft edge

After updating Edge, head back to Bing Chat; the error should be fixed now. 

5. Disable VPN. 

Although VPN provides added security and privacy, it may also cause connectivity issues while accessing Bing Chat, resulting in several errors. If you’re connected to a VPN, now is the time to disable it to resolve the issue.

So, if you’re using third-party software, such as ExpressVPN or NordVPN, launch the program and click on Disconnect. Alternatively, you may disable VPN in Windows Settings by following these steps:

  1. From Settings, click on Network & internet
  2. Select VPN and click on the Disconnect button located next to the VPN you’re connected to.
disconnect VPN windows 11

After you’ve disabled VPN, head back to Microsoft Edge and use Bing Chat. The problem should be solved now. If not, continue to the next method to fix it. 

6. Disable Extensions.

Sometimes, third-party browser extensions can interfere with the browser’s functionality, causing the ‘Something went wrong’ error in Bing Chat. If that’s the case, disabling Edge extensions can effectively eliminate the error you’re facing. 

Simply follow these steps:

  1. Launch Microsoft Edge from your PC. 
  2. Click on the Extensions icon from the top bar and choose Manage extensions
  3. Now, turn the toggle off next to each extension. 
microsoft edge extensions
  1. Lastly, restart the browser. 

Incognito Mode in Edge also disables any third-party program or extension as you browse the internet. So you may also use Bing Chat in incognito mode to see if that works to fix the issue. 

7. Create a New Microsoft Account. 

Some users also reported that they were able to fix the error by using a new Microsoft account to access Bing Chat. This may be because the Bing bot bans your account if you give continuous malicious or jailbreak prompts. 

So, create a new Microsoft account by following the steps mentioned below:

  1. Go to the Microsoft Edge browser and head over to the Microsoft official website. 
  2. Click on Sign in from the top-right corner of the screen. 
  3. From the Sign in page, select Create one!
Bing Chat “Something Went Wrong” Error
  1. Enter your existing email address or make a new one by clicking on Get a new email address, then click on Next
  2. Now, type in a password and select Next to continue. 
  3. Next, provide further details such as your name, country, and date of birth. 
  4. Lastly, solve the security puzzle to prove that you’re not a robot and follow the on-screen instructions to finish creating your account. 

Now, use the new Microsoft account and go to Bing Chat to check whether you’re still facing the ‘Something went wrong’ error or not. 

8. Wait it Out. 

As the Bing Chat ‘Something went wrong’ error is primarily due to high traffic and server issues, your last resort is to wait for a while before using Bing Chat again. You may also contact Microsoft Support for assistance if the issue continues. 

This concludes our guide on how to fix the Bing Chat ‘Something went wrong’ error. If you have any other queries, leave them in the comments section below. We’ll be happy to provide further assistance. 

If this guide helped you, please share it.


  • Aimen Choudhry

    Aimen Choudhry is an architecture student who has always been fascinated by science. She now finds her therapy researching and writing about the latest technology and the issues that come alongside. Otherwise, you’ll find her playing video games, listening to music, or watching fantasy/sci-fi movies.

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