Can’t enjoy your favorite series because Netflix keeps skipping episodes?
If you are going to ask anyone about what movie streaming service they use, you’ll probably get Netflix as the answer. It is currently the most popular on-demand streaming service on the market, with thousands of shows in its library.
Netflix also produces original shows like Stranger Things, The Crown, The Witcher, and more.
Besides their excellent library, Netflix’s platform also offers convenient features like skipping intros, auto-playing next episodes, audio translations, and subtitles. If you spend a lot of time watching series on the platform, you probably find the auto-play feature very useful.
However, it can be a problem if Netflix keeps skipping episodes. You don’t want to miss any detail on the show you are watching, right?
For the most part, this problem is caused by an error on your device, or something’s wrong with Netflix’s servers.
Today, we will show you how to fix Netflix if it keeps skipping episodes on the show you are watching.
Let’s jump right in!
1. Check Netflix Servers.
Whenever you encounter problems on Netflix or any online platform, we suggest that you check its servers first. There are times when Netflix’s servers encounter issues and cause errors and other glitches.
Luckily, Netflix has a dedicated status page where users can check their servers’ current situation.
However, if the website is not accessible, you can also use Downdetector. It is a third-party tool that displays the status of websites and the past problems they encountered.
If Netflix is down, the best thing you can do for now is to wait until the developers get everything sorted. But we still suggest that you perform the remaining methods below and see if anything works out for you.
2. Disable Autoplay.
If the feature is not working, you should turn it off in the meantime until Netflix rolls out an update to patch the problem. To do this, you would need to access your account on a browser to change your settings.
Check out the steps below to turn off the autoplay feature:
- First, open Netflix using your browser.
- After that, hover the cursor to your Profile icon and click on Account.
- Next, go to the Parental Controls tab and click on the Profile you are using.
- Find Playback Settings and click the Change button.
- Lastly, uncheck the ‘Autoplay Next Episode’ option and click on Save.
Once done, go back to the series you are watching and see if Netflix is still skipping episodes.
3. Clear Browser Cache and Cookies.
Temporary data called caches and cookies are used by your browser to shorten websites’ loading times and improve their overall performance. However, these data can accumulate over time and get corrupted.
If this happens, some websites may not load, or you can encounter random errors.
To fix this, clear your browsing data to eliminate any corrupted cache and cookies. Check out the steps below to guide you on the process:
- On your browser, press the CTRL + H keys on your keyboard to access the History tab.
- After that, click on Clear Browsing Data from the side drawer.
- Next, include caches and cookies in the process and change the Time Range to All Time.
- Finally, click the Clear Data button.
Once done, go back to the series you are watching to check if Netflix will still skip episodes.
4. Run Malwarebytes.
Your device may be infected with malware or virus that consumes your system resources and causes other applications to malfunction. To check if your system is infected by malware, run a full scan using Malwarebytes.
It is antivirus software that scans your device for infected files and automatically removes them with a press of a single button.
Malwarebytes also prevent viruses from infecting your system in the future.
5. Restart Your Device.
Your operating system may have suffered from a temporary bug that causes other apps on your device to malfunction. In this case, you need to restart your device to reload all its resources and eliminate any errors that may have occurred.
On Android, follow the guide below to restart your device:
- On your device, locate the Power button and press it until the selection menu shows up on your display.
- Next, tap on Restart and follow the prompts to continue.
- Wait for your device to reboot, which can take several seconds.
For iOS devices, you can restart it by doing the following:
- First, hold down your device’s Power button to access the ‘Slide to Power Off’ screen.
- After that, drag the slider to the right until your screen turns black.
- Once your device is turned off, tap the Power button once to restart your device.
If you are using a Windows device, check out the guide below to restart it:
- Press the Windows key on your keyboard to access the Start Menu.
- Inside the Start Menu, click on the Power button to access the Power Options menu.
- Finally, click on Restart to reboot your device.
For users on a macOS device, follow the steps below to restart it:
- On your Mac, click on the Apple logo located at the top left corner of your display.
- Now, click on the Restart button.
- Lastly, click on Restart again inside the dialog box to confirm your action.
If you don’t see your device from the list, visit Netflix’s Help Center and look for the dedicated article for the device you use.
Once done, go back to Netflix to check if the problem is solved.
6. Clear Netflix App Data (Android).
Netflix’s application data may have gotten corrupted when its servers went down or during a failed update. If Netflix keeps skipping episodes on your Android device, you can also try clearing its app data to eliminate any errors.
Check out the guide below to clear Netflix’s app data on Android devices:
- On your home screen, tap on the Settings app to launch it.
- After that, scroll down and access the Apps tab.
- Locate the Netflix app from the list and tap it to open its settings.
- Now, tap on the Storage tab.
- Finally, tap the Clear Data button and follow the on-screen prompts.
After clearing Netflix’s data, go back to the app and try to play your favorite series again.
7. Update Netflix.
Netflix releases occasional updates to keep the platform optimized and ensure that bugs and other glitches are getting patched. If the auto-play feature is not working correctly on Netflix, try to update the app to fix any errors that may have occurred.
On Android devices, see the steps below to update the Netflix app:
- First, launch the Google Play Store from your home screen.
- Next, tap on the Menu button inside the Search bar to access the side drawer.
- After that, check for updates by tapping the My Apps & Games tab.
- Finally, tap the Update button next to Netflix if there’s an available update.
If you are using an iOS device, you can update Netflix by doing the following:
- On your device, go to the home screen and open the App Store.
- Inside the App Store, tap on your Profile icon.
- Lastly, locate Netflix from the list and tap the Update button to install the latest version.
For Windows PC, follow the guide below to update Netflix:
- On your computer, access the Start Menu and open the Microsoft Store.
- After that, open your Profile and click on Downloads or Updates.
- Next, click on Check for Updates.
- Finally, click the Download button beside Netflix.
If you are using other devices, go to Netflix’s Help Center and look for your device’s dedicated guide.
After updating Netflix, try to play another series and see if it will still skip an episode.
8. Reinstall the Netflix App.
If updating Netflix could not fix the issue, you could be dealing with a much severe problem. Netflix’s installation files may have gotten corrupted beyond repair, and the only option you got is to reinstall the app.
On Android devices, you can delete Netflix by doing the following:
- On your home screen, find the Netflix app from the list.
- Next, press its app icon until you see the Options menu.
- Lastly, tap on Uninstall to delete Netflix from your device.
For iOS users, follow the guide below to uninstall Netflix.
- First, access your home screen and look for the Netflix app.
- After that, tap and hold its app icon until the selection screen shows up.
- Finally, tap on Remove App to delete Netflix.
If you are on a Windows computer, check out the steps below to remove Netflix:
- On your keyboard, press the Windows + S keys and search for Add or Remove Programs.
- After that, click on Open to access the programs installed on your device.
- Now, find Netflix from the list of applications and click it.
- Finally, click on Uninstall to delete the program.
Visit the dedicated guide below if you don’t see your device from the steps above to help you uninstall the app.
- How to Delete Netflix on Nintendo Wii U?
- Remove Netflix on Xbox Consoles.
- Delete Netflix on Playstation Consoles.
- Uninstall Netflix on Amazon Fire Stick (similar device).
After removing Netflix, reinstall the app on your device and see if the auto-play feature is now working correctly.
9. Report the Problem to Netflix.
If Netflix is still skipping episodes on your device, we suggest that you let the professionals handle the problem.
Contact their customer support and report the issue you are experiencing with the auto-play feature. Provide your account details, the device you use, and the title you are trying to play to help Netflix assess the situation faster and provide a better solution for the problem.
You can also check the articles on their Help Center and see if you can find anything useful.
This brings us to the end of your guide on what to do if Netflix keeps skipping episodes. If you have any questions or concerns, please leave a comment below, and we’ll try our best to help you out.
If this guide helped you, please share it. 🙂