How to Fix Error NW-31297-2 on PS4

Do you see an NW-31297-2 error code on your PS4 when connecting to a wireless network?

The Playstation 4 is one of the best consoles ever released by Sony, and it continues to bring joy to gamers all over the world. It is also the PS4 that solidified online gaming on consoles, with titles like Call of Duty, Battlefield 1, and Apex Legends. 

However, all of this would not be possible if not for the PS4’s Wi-Fi capabilities. 

With this, owners don’t have to think much about the placement of their console’s since they can connect wirelessly to the home network.

Unfortunately, there are times when your PS4 refuses to connect to your Wi-Fi network and reports an NW-31297-2 error code. 

There are a few reasons for this problem with your PS4. 

It could be a problem with your router or an issue with your Playstation’s operating system. On the other hand, you could also be using an incorrect password for your wireless network, or your PS4 is not getting enough wireless signal from your router. 

In this guide, we will show you how to fix the NW=31297-2 error code on your PS4. 

Let’s get started!

1. Restart Your PS4. 

If you can’t connect to your wireless network, the first thing you should try is restarting your PS4. This will give your console the chance to reload all of its resources, which may not have loaded correctly the first time you boot up your PS4. 

You can follow the guide below to restart your PS4: 

  1. First, press and hold the PS button on your DualShock controller. 
  2. Next, navigate to the Power tab using the D-Pad
  3. Lastly, highlight Restart PS4 and press the O or X button to proceed. 
Restart PS4

After restarting your PS4, go back to the settings and try connecting to your wireless network again. 

2. Try Connecting Other Devices. 

You can also try connecting other devices to your wireless network and see if you would experience the same thing. This way, you can immediately identify if the problem is on your Playstation or your home network. 

If other devices can connect to your Wi-Fi, the problem is with your Playstation. However, if you can’t connect any device to your network, it means that the issue is on your modem or router. 

3. Verify Your Wi-Fi Password. 

There are many instances when you forget your home network’s password since most of your devices stay connected to the Wi-Fi after connecting it the first time. If you can’t connect your PS4 to your wireless network, try confirming with other people in your home if you are using the correct password. 

PS4 Wifi Password

On the other hand, you can also contact your network admin to reset your Wi-Fi password or do it yourself if you know the admin account of your router. You can access most routers through their default gateway, which is usually “”.

4. Move Your Router / PS4 Closer. 

Another reason why your PS4 can’t connect to your home network is if it’s not getting enough wireless reception from your router. Although your PS4 can detect your wireless network, the signal could be too weak or unstable for your console to connect. 

NW-31297-2 Error Code on PS4

To fix this, try moving your router or PS4 closer to each other or check for other devices that can interfere with your wireless network’s signal. 

You can also purchase a Wi-Fi repeater to boost your network’s signal on the location of your Playstation. If this is not possible, you can always go for the traditional route and use a LAN cable. 

5. Restart Your Router. 

You can also try restarting your router if none of your devices can connect to it. Although routers are designed to run for months or years, they can also encounter unexpected problems while in use and cause connection issues to your devices. 

To fix this, unplug your router from the outlet and let it rest for at least 10 seconds or longer. After that, reconnect the power cable and wait for your router to restart. 

Restart Router

Once done, go back to your Playstation and try connecting to the Wi-Fi to check if the NW-31297-2 error code would still occur on your PS4. 

6. Update Your PS4. 

We also recommend updating your PS4 if you keep seeing the NW-31297-2 error code while connecting to your wireless network. Since you don’t have access to the internet, you’ll have to connect your PS4 using a LAN cable to download and install the update. 

Once you’re connected to your network, follow the steps below to update your PS4: 

  1. On your PS4, go to the Settings and access the System Software Update tab. 
NW-31297-2 Error Code on PS4
  1. After that, select Update Now
  2. Finally, click the Accept button to proceed with the update. 

After the update, unplug the LAN cable from your PS4 and try connecting to your Wi-Fi to check if the problem is solved. 

7. Restore to Default Settings. 

You may have played around with your PS4’s configurations and unknowingly changed some of the settings, which causes the NW-31297-2 error code. In this case, we suggest restoring your PS4 to default settings to ensure everything is in order. 

This would be easier than going back to your PS4’s settings and figuring out which configuration you may have changed. 

Check out the steps below to restore your PS4 to default settings: 

  1. On your PS4, go to the Settings and access the Initialization tab. 
  2. After that, select the Restore Default Settings option. 
  3. Finally, press the O or X button on your controller to confirm your action. 
NW-31297-2 Error Code on PS4

Go back to the settings afterwards and check if the NW-31297-2 error code would still occur on your PS4 while connecting to a wireless network. 

8. Report the Problem to Playstation. 

If none of the methods above worked out for you, we recommend that you ask the help of the professionals. 

Go to Playstation’s official website and contact their team to report the problem you’ve been experiencing with your PS4. Depending on the assessment, they can ask you to bring your Playstation to the nearest service center to have it checked. 

NW-31297-2 Error Code on PS4

Due to ongoing situations with COVID-19, some stores could be closed or operating in a limited capacity. With this, we suggest securing an appointment first before going to the service center. 

This ends our guide for fixing the NW-31297-2 error code on your PS4. If you have questions or other concerns, please leave a comment below, and we’ll be glad to answer them. 

If this guide helped you, please share it. 🙂


  • John Sixto

    John is a staff writer at Saint and comes from a SAP ABAP development background. He has a Bachelors in IT and has been writing since 2018, with over 500 posts published. He loves to build PCs and has a deep curiosity in understanding how different components and configurations work. John spends hundreds of hours at a time, researching and testing the software and apps, before he proceeds to write about it. LinkedIn X (Twitter) Website

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