Can’t figure out why Peacock TV is not working on your Samsung Smart TV?
Peacock TV is among the most popular streaming services in the US. It has over 15 million paying subscribers and 29+ million registered accounts. The service has a good library of movies and shows that will keep you entertained during a long weekend or holiday.
One of the best things about Peacock TV is that it’s available on multiple platforms and has a dedicated site where you can also stream movies and shows.
Sadly, there have been reports that Peacock TV is not working on Samsung Smart TVs.
This is an unusual problem since the platform supports Android TVs and works well with other brands.
However, this doesn’t mean that the issue is not fixable.
In this guide, we’ve listed down the most effective solutions for fixing Peacock TV if it’s not working on your Samsung TV.
Let’s get started!
1. Check Peacock TV Servers.
Whenever you encounter issues with Peacock TV, the first thing you should do is check the servers. Since Peacock is an online service, it relies on its servers to deliver content and features.
You can use third-party websites like Downdetector to check if there are reported outages with Peacock TV.
If the servers are offline, the best thing to do is wait and let the devs figure it out. Unlike other issues, server-related problems can only be addressed on Peacock’s end.
On the other hand, you can proceed to the next solution if the servers are working fine.
2. Restart Your TV.
One of the easiest ways to fix minor issues on your TV or any device is to restart it. This gives your device a chance to reload its system resources and eliminate temporary errors that may have occurred during use.
To restart your Samsung TV, press the Power button on the remote and wait for your TV’s screen to turn black. Another way to ensure your TV is off is to wait for the power indicator to turn red.
Now, unplug your TV from the outlet and wait for the LED indicator to turn off. Plug back in the power cable and turn on your device.
Once done, try launching Peacock TV to check if the problem is solved.
3. Check Your Network Connection.
Slow or unstable internet connections could also cause Peacock TV not to work on your Samsung TV. When using any streaming service, you need to have a decent connection to avoid problems.
To check if your network is the culprit, perform a speed test using Fast.com to measure its upload and download bandwidth.
If you’ve confirmed that your network is the problem, restart your router to refresh the connection with your service provider. Disconnect your router’s power cable from the outlet and wait for 5 to 10 seconds before reconnecting it.
Wait for your router to initialize and re-run the speed test. If the issue persists, contact your provider and ask them to fix their service.
4. Clear Peacock TV Cache.
You can also try clearing Peacock TV’s cache on your Samsung TV if it’s not working. This should flush temporary data from your system and ensure that there are no corrupted resources on your system.
Here’s what you need to do:
- Using your remote, navigate to your TV’s home screen and find the Peacock TV app.
- After that, long press on the app and choose App Info.
- Navigate to the Storage tab and choose Clear Cache and Clear Data.
Once done, re-login to your Peacock account and see if the app works.
5. Contact Peacock TV Support.
If the Peacock app is still not working on your Samsung TV, the last thing you can do is report the problem to Peacock. Visit Peacock’s Help Center and contact their team to ask for assistance regarding the issue you’re experiencing.
Provide all the details on your report to help Peacock’s team assess the situation faster, so they can resolve the issue as soon as possible.
While you are there, you can also check the other guides on their page and see if you can find anything useful.
That ends our guide on how to if Peacock TV is not working on your Samsung Smart TV. If you have other concerns, please leave a comment below, and we’ll do our best to respond.
If this guide helped you, please share it. 🙂