Can’t figure out why Spotlight payment is not working on your Bumble account?
Spotlight is one of the premium features offered by Bumble. It’s designed to advance your profile to the top of the profile stack to be viewed by more people instantly. If you’re having a hard time getting matches, Spotlight can help you out.
If you subscribe to Bumble Boost or Bumble Premium, you also get one Spotlight per week and five SuperSwipes.
While these premium features can help you in your dating journey, they can also be a pain to deal with if they decide not to work. Unfortunately, this has been the case for some users who are trying to avail Spotlights.
Based on the reports, Spotlight payment is not working on Bumble accounts for unknown reasons.
We did some research and found out that this issue on the platform is usually caused by server-related problems. However, it can also be due to slow internet connections, third-party apps, or faulty payment methods.
To help you out, we’ve decided to make a guide for fixing Spotlight payment if it’s not working on your Bumble account.
Let’s dive right in!
1. Check Bumble Servers.
When you run into issues while using Bumble, the first thing you should do is check the platform’s status. Since Bumble is an online service, it requires a stable internet connection to function properly.
To check Bumble’s servers, you can use third-party tools like Downdetector.
If there’s an issue with the servers the only thing you can do is wait for their team to address the problem.
On the other hand, you can proceed to the following solutions below to start troubleshooting the error on your end.
2. Re-Login to Your Account.
Your account may have run into errors during runtime and caused your data to become corrupted. When this happens, some features on Bumble may not work.
To fix this, see the steps below to reset your account data:
- First, launch Bumble and go to your Profile.
- After that, tap the Gear icon to access the Settings.
- Lastly, scroll down to the bottom and hit the Log Out button.
Once done, wait for 2 to 3 minutes before logging back in to reset your data.
3. Restart Your Device.
If Spotlight payment is still not working on your Bumble account, we suggest restarting your device. A temporary bug or glitch could be affecting your device’s connectivity, explaining why some features on Bumble are not working.
On Android, follow the steps below to restart it:
- First, locate the Power button on your Android device.
- Next, hold it down until the selection menu appears.
- Lastly, tap on Restart to reboot your system.
For iOS users, see the guide below to restart your device:
- On your device, access the Assistive Touch.
- After that, navigate to the Device tab and tap on More.
- Finally, choose the Restart option.
After restarting your device, go back to Bumble and try availing of another Spotlight subscription.
4. Check Your Payment Method.
Another reason why Spotlight payment is not working on your Bumble is if your payment method is not working. Before proceeding with the transaction, ensure that you’ve entered the correct credentials for your bank account or credit card number.
You can also get in touch with your bank to check if they are performing system maintenance or there’s an issue with their services.
Try purchasing Spotlight again after several hours to check if the problem is solved.
5. Check Your Network Connection.
A slow internet connection could also cause payment issues on Bumble. If you can’t purchase Spotlight for your account, run a test on your network using Fast.com to measure its current bandwidth.
If the test result suggests that your network is the problem, restart your router to re-establish the connection with your ISP’s servers. Unplug your router from the outlet and wait for 5 to 10 seconds before plugging it back in.
Run another test afterward to check if the restart worked.
If the issue persists, contact your internet service provider and ask them to fix the problem with your network.
6. Try Purchasing Using Your Browser.
Bumble’s mobile app might be experiencing technical issues at the moment. If this is the case, you can try purchasing Spotlight or other premium features using your browser. Aside from the app, you can also access your Bumble account using a browser and find matches there.
Launch your preferred browser, access your account, and head to your profile to see if you can successfully purchase Spotlights.
7. Update Bumble.
If Spotlight payment is still not working on the Bumble app, we suggest updating it to patch possible bugs and glitches. This should also ensure that there are no corrupted or missing files on your system.
For Android users, here’s how you can update Bumble:
- On your device, go to the Play Store and tap on your Profile.
- Next, open the Manage Apps & Device tab and tap on Updates Available.
- Finally, locate Bumble and tap the Update button beside it.
If you’re using an iOS device, you can update Bumble by doing the following:
- First, launch the App Store and access your Profile.
- After that, locate the Bumble app from the list.
- Lastly, tap the Update button to install the latest version of the app.
Once done, go back to your account and check if you can now purchase Spotlights.
8. Report the Problem to Bumble.
At this point, the only thing left to do is report the problem to Bumble’s team. There might be an issue on your account that needs attention from their end.
Head to Bumble’s Help Center and get in touch with their team to ask for assistance regarding your subscription. Provide all the necessary details on your report to make it easier for Bumble’s team to assess the situation.
You can also browse the guides on their page and see if you can find alternative solutions.
That ends our guide for fixing Spotlight payment if it’s not working on Bumble. If you have questions, don’t hesitate to leave a comment below, and we’ll do our best to help.
If this guide helped you, please share it. 🙂