Greeted by an error message saying ‘We’re having trouble accessing these titles for you right now.’ on Netflix when playing movies or TV shows?
So, you’ve come home from a long day in the office and head straight to your living room to watch a few episodes of your favorite show on Netflix. Unfortunately, you are presented with an error message upon pressing the play button.
Now, you are caught off guard of the error and don’t know how to deal with it.
Thankfully, you’ve come to the right place.
Most of the time, this problem is caused by an issue with the servers, or your internet connection is unstable. It is also possible that third-party applications interfere with Netflix or corrupted files affect your device’s performance.
To help you address this issue, we’ve decided to make a guide in fixing the error message ‘We’re having trouble accessing these titles for you right now.’ on Netflix.
Let’s jump right in!
1. Check Netflix Servers.
Every time you encounter problems playing titles on Netflix, the first thing that we always recommend doing is to check its servers.
Netflix is an online platform and relies on its servers to deliver its features and services.
Visit their dedicated status page to view the platform’s current status and the issues it encountered. You can also use third-party sites like Downdetector if Netflix’s website is inaccessible.
If their servers are down, the best thing you can do for now is to wait until their team fixes the problem. On the other hand, you can also try the listed methods below and see if anything works out on your end.
2. Re-Login to Your Netflix Account.
Errors on your user data may have occurred when Netflix’s servers went down or when a temporary bug surfaced on the platform. You can expect all sorts of problems to happen on Netflix until the error on your account data is fixed.
Sign out of your Netflix account and log back in after a few minutes to reload your user data.
For iOS and Android users, you can sign out of your Netflix account by doing the following:
- On your device, tap on the Netflix app to launch it.
- Next, tap on your Profile icon from the top-right corner of your display.
- Lastly, tap on Sign Out.
On Windows, follow the steps below to sign out of your Netflix account:
- First, launch the Netflix app on your Windows PC.
- After that, click on More Options.
- Finally, click the Sign Out button to log out of your Netflix account.
If you are using a macOS device or any browsers, check out the guide below to sign out your Netflix account:
- On Netflix, hover your mouse to your Profile icon to access the drop-down menu.
- After that, click on Sign Out of Netflix.
- Follow the on-screen prompts to complete the process.
For other platforms, proceed to Netflix’s Help Center and find the dedicated guide for your device.
Once done, allow several minutes to pass before logging back into your Netflix profile.
3. Try Playing Another Title.
The TV show or movie on Netflix that you are trying to play could be unavailable at the moment. Occasional problems occur on the platform and cause some titles to malfunction.
If you see the error message ‘We’re having trouble accessing these titles for you right now.’’ on Netflix, try to play another movie or TV show on the platform.
Proceed to the final method below if a particular title is not available on Netflix to report the issue to their team.
4. Turn Off VPN.
Virtual private networks or VPNs are third-party applications that provide security over your network. They work by making random changes to your IP address and by filtering the data going out of your device to hide confidential information.
However, this process makes it difficult for your device to communicate with Netflix’s servers and causes movies and TV shows not to play.
If you are using VPNs, turn them off before playing your favorite titles on Netflix.
You can also use other VPNs like PureVPN, which works perfectly with Netflix and does not interrupt your internet connection.
5. Clear Browser Cache and Cookies.
Search browsers store temporary data on your device locally to help them load websites faster and improve their overall performance. However, these temporary data can get corrupted over time and cause all sorts of problems on the website you visit.
If you experience difficulties playing movies or TV shows on Netflix, clear your browsing data to eliminate corrupted files.
Follow the guide below to clear your browser’s data:
- First, launch your preferred search browser.
- Now, press the CTRL + H keys on your keyboard to access your browser’s History page.
- After that, click on Clear Browsing Data from the side menu.
- Next, change the Time Range to All Time and ensure that caches and cookies are included in the clearing process.
- Lastly, click on Clear Data to start the process.
After clearing your browsing data, go back to your Netflix account and check if the problem is solved.
6. Try Another Search Browser.
Browsers use engines to render the contents and functions of a website and display them on our screens. However, not all browsers use the same render engines, which can cause discrepancies in how browsers load various websites.
This means that some search browsers can load a particular website without a problem, but another browser may struggle.
If you can’t play any titles on Netflix, try switching to another browser and see if the problem goes away. Use popular browsers like Chrome, Firefox, and Opera, which use render engines optimized for most websites.
7. Run Malwarebytes.
If your device is not functioning, as usual, it could be infected by malware or other viruses. Your operating system may struggle to continue with its regular work process if viruses exploit all of its resources.
To check your system, perform a full system scan using Malwarebytes. It is a third-party program that scans your device for infected files and automatically removes them with a single button press.
Malwarebytes is available for Android, iOS, Windows, macOS, and other devices.
8. Check Your Internet Connection.
A stable internet connection is required for Netflix to function without problems. If you see random error messages on the platform, it could indicate that your internet connection is unstable or slow.
To confirm this, perform a test over your network using Fast.com to measure its current speed bandwidth.
If the test shows that your internet is unstable, restart your router. Locate the power chord of your network router and unplug it from the outlet to turn it off. After that, wait for about 10 seconds before plugging it back in to restart your router.
Once done, re-run another test on your network to confirm if the restart worked. If you continue to experience network-related problems, contact your service provider immediately and ask them to address the issue with their service.
9. Report the Problem to Netflix.
For your last option, we suggest that you let the experts take over the problem if you still can’t watch any titles on Netflix.
Contact Netflix’s customer service to let them know about the issue on their platform. When asking for help, be sure to include your account details, the title you are trying to play, and the device you use to help their team assess the situation faster.
You can also visit Netflix’s Help Center and browse through their articles for possible solutions.
We hope that one of the methods above helped you fix the issue on your Netflix account. If you have any questions in mind, please leave a comment below, and we’ll try our best to answer them.
If this guide helped you, please share it. 🙂