Can’t hear anything from your AirPods when listening to music or watching a movie?
All of us get to spend a lot of time at home during this global pandemic. You are working from home, cleaning the house, or just having rest all the time with your family. Sometimes you may want to relax and listen to music or watch movies on Netflix by yourself using your AirPods.
What if you can’t hear any sounds coming out from your AirPods? This is a very frustrating situation, especially when you know that it’s connected to your device. There are several things to consider before trying to fix this issue.
Today we are going to discuss the causes of this issue and arrange them according to their simplicity. With this, you will know how to fix your AirPods are connected, but no sound issue with lesser risks. You will start with the basic fixes before moving onto the more complex troubleshooting methods only if necessary.
Let’s get started!
- 1. Charge the AirPods
- 2. Check for Connection Conflicts
- 3. Clean the AirPods
- 4. Adjust the Settings
- 5. Update Software to Latest Version
- 6. Refresh Bluetooth Connection
- 7. Reset, Forget and Pair Again
- 8. Reset Network Settings
- 9. Check with Other Devices
- 10. Contact the Experts
1. Charge the AirPods.
If your AirPods have low battery status, then there is a possibility they will not function correctly. You will either experience a low audio volume or no sound at all. So if you are running low on battery, make sure that you charge your AirPods.
Besides that, if you have issues charging them, we have a complete guide on how to fix that. Check out our article on how to fix your AirPods not charging guide.
2. Check for Connection Conflicts.
When using multiple Bluetooth-enabled devices, it’s essential to make sure you disconnect or turn off unused Bluetooth devices. This will avoid connection conflicts between devices. Make sure you don’t exceed 10 meters away from your iPhone or iPad when your AirPods are connected.
Also, avoid devices that use the same frequency as Bluetooth, for instance, Wi-Fi. This is not the case with other conventional wireless devices, though. Make sure to avoid microwave ovens, wireless video cameras, cordless phones, or other similar devices.
3. Clean the AirPods.
We have previously discussed this factor in which specks of dirt or debris can hinder the sound flow from your AirPods. In our previous article, we suggested that using both a micro-fibre cloth and a cotton bud to remove dirt from your AirPods can be a really effective combination to clean your AirPods.
There are also pointers on how to clean your charger to make sure you charged it successfully. Also, check out the extremely useful video on how to suck out the dirt out of the AirPods if the removal process is difficult.
4. Adjust the Settings.
There could be changes in your audio settings that may cause your AirPods to have no sound output. Even if you have maximized the volume of your iPhone or iPad, it won’t work if you don’t remove the limit. Bluetooth settings also must be checked too, to make sure that you can hear the sounds from your AirPods.
Here’s how you can do it:
- Go ahead and open the Settings of your iPhone or iPad.
- Then, choose General and then the Accessibility option.
- Next, tap the Audio/Visual option and make sure that the L and R balance value is in the middle.
- Now, go back to the Settings of your iPhone or iPad and tap on the Music option.
- Then, drag the Volume Limit value to the maximum.
- After that, go back to the Settings again and this time tap on the Bluetooth option.
- Finally, tap on the AirPods option and toggle the Automatic Ear Detection option to disable it.
Now that you have the correct settings on your iPhone or iPad, you should be able to hear sounds from your AirPods. If you still don’t hear anything at this point, you need to check the software of your device which we will get into next.
5. Update Software to Latest Version.
It is normal to have bugs or glitches in your operating system. With more apps being developed today, your operating system needs to keep up with the development as well. Lucky for you, developers include these bug fixes in the latest version update.
It is relatively simple to update your iPhone or iPad. All you need to do is go to the Settings of your iPhone or iPad and tap on General. Now tap on the Software Update option and follow the rest of the instructions.
After removing bugs on your iPhone or iPad, your audio on your AirPods should work. Don’t worry if there are bugs in the AirPods firmware, as it will be automatically updated once you connect the AirPods to your device.
6. Refresh Bluetooth Connection.
Leaving your Bluetooth on for a long time can sometimes cause a connection problem. Unlike Wi-Fi, it is not designed to work for a longer period and range. If the audio on your AirPods doesn’t work, you can fix it by refreshing the Bluetooth connection.
To do that, just go to the Settings of your iPhone or iPad and tap the Bluetooth option.
Toggle the Bluetooth button to disable the connection. Then after a minute, toggle the button and enable it again. Tap the name of your AirPods on the list of Bluetooth devices and connect it back to your device.
7. Reset, Forget and Pair Again.
Sometimes, even after refreshing your Bluetooth connection, it will not work due to corrupted profile settings. This can happen when the connection unexpectedly gets disconnected. As a result, sometimes the Bluetooth connection profile gets altered. To fix it, you will need to rebuild the profile by pairing it again.
Here’s how you can do it:
- Go ahead and open the Settings app of your iPhone or iPad.
- Then tap on Bluetooth and tap the ( i ) icon beside your AirPods name.
- Next, tap the Forget This Device option and then Confirm the process.
- Now, do a force restart on your iPhone or iPad and wait for it to complete the start-up.
- Put your earbuds back in the charging case, close the lid, and wait for about 30 seconds.
- Then, open the lid of the case. Press and hold the Setup button of the case for 15 seconds until the LED flashes amber.
- After that, close the lid of the Airpods charging case and wait for a few seconds to open the lid again for the pairing process.
- Next, bring your AirPods case near your iPhone or iPad until a setup animation appears on the screen.
- Finally, tap Connect and follow the remaining instructions to connect your AirPods to your device.
After rebuilding the connection profile, your Bluetooth connection should be fixed. The audio on your AirPods will work correctly.
8. Reset Network Settings.
Bluetooth is one of the connections being managed by your device’s network settings. If you still have audio issues when using Bluetooth connection, the corruption might be on the network level. But you can fix this by rebuilding the network settings and restoring it to factory defaults.
To do that, go into the Settings app on your iPhone or iPad, and tap on General. Then, tap on Reset and then tap Reset Network Settings.
When doing this process, you may be asked to provide the passcode. After you’ve provided your passcode, the process will begin to remove all your network profile settings, and you can start setting up new ones. Now you can connect your AirPods to your device just like the first time you did.
9. Check with Other Devices.
If your AirPods are connected, but you still hear no sound, then you most likely will need to check them using other devices. This is just to rule out whether it is your device or AirPods that is really having a problem. If your AirPods are having the same issue with other iPhones or iPads, you can proceed to the last method of this post.
Now, what if you find that your AirPods work with other devices? It’s most likely that the problem is within your iPhone or iPad. You can opt to restore your iPhone or iPad to the factory settings using a computer and try to resolve this yourself. If it still doesn’t work, proceed to restore your device in DFU mode.
However, you should know that restoring your iPhone will void your warranty options for your iPhone or iPad. This is a great risk so just take it carefully. Otherwise, you can let the experts fix this for you anytime. Let’s proceed to the last method of our guide to see how you can do that.
10. Contact the Experts.
If you found none of the methods in this guide to be useful, then we recommend that you obtain the help directly from the Apple-certified technicians. May it be on the software or hardware level, fixing your Apple devices for you is what they do best. Swing by the Apple Store near you so they can help you out. Having your device under warranty or covered by AppleCare will give you access to premium support.
If your device does not have any warranty options, then they can still fix it for a service fee although you will need to check that you have this support available in your country. Otherwise, you can just book a repair appointment online and send them your Apple device via courier. No worries, as you will be able to monitor the repair progress online.
We hope that this guide will help you fix your AirPods are connected but no sound issue. Thank you for reading our guides and supporting our website. If you have questions related to this topic, please feel free to leave a comment below.
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