Find that your Messenger keeps crashing on your iPhone or iPad?

Then you’re not alone.

This guide is written specifically for you if you’re experiencing app crashes and glitches with the Facebook Messenger app on your Apple device. The solutions shared in this guide are tested and can help troubleshoot and subsequently fix the crash issues with the Messenger app.

Without further ado, let’s dive right in.

 


TABLE OF CONTENTS
  1. Restart the Messenger App
  2. Update the Facebook Messenger App
  3. Update Your iOS
  4. Reset Connection Profile with Facebook
  5. Restart Your iPhone or iPad
  6. Watch Out For Your Device’s Storage
  7. Check your Internet Connection
  8. Reinstall Facebook Messenger
  9. Reset Your Network Settings
  10. Use Messenger Lite
  11. The Issue is Likely From Facebook


 

How to Fix Messenger Keeps Crashing on iOS: 9 Ways

 

1. Restart the Messenger App.

As always, the first thing to do if an app crashes is to restart it. Apps are notorious for crashing at certain times, and the Facebook Messenger app is no exception.

What you can do is whenever Messenger crashes, you can restart the app by force-closing.

Here’s how to do that.


If you’re on a device with no Home button (iPhones and iPads 2018 after)
  1. Go to your iPhone or iPad’s Home screen and then swipe your finger up and then pause midway.
  2. Next, you’ll see a few apps that are running in the back. You’ll want to find the Messenger app and then swipe up to close it completely. This makes the app to no longer run in the background. Additionally, you can also try to clear all the other apps that are running too before you restart Messenger so that it provides a chance for no app in the background to interfere.

Force Close App

 


If you’re on a device with a Home button (iPhone 8 and earlier):
  1. Press on the Home button twice, and you should see the app drawer with all the apps that are running in the background pop up.
  2. Swipe up the apps to close them.

Now you may or may not have already done this, or you may even find that Messenger works for a short time before it starts crashing again; hence this step will be the beginning before trying out the other methods below.

Usually, an app crash can be fixed with just a simple restart, but in cases where it is serious, it calls for greater measures.

 

 

2. Update the Facebook Messenger App.

It’s so important, especially if you’re regularly keeping up with iOS updates for your device that you follow suit and keep up with all your app updates too.

Like iOS updates, each app updates puts into effect new patches and improvements, especially addressing existing bugs.

To check if there are any pending updates for the Facebook Messenger app:

  1. Jump into your App Store and then on the bottom menu, tap Updates.

Apple App Store

 

Note

Since iOS 13, the placement of the Updates tab is no longer found on the bottom menu and is located inside your user profile icon. In case if you don’t know where it is, we’ve written a guide with step-by-step instructions and pictures to help guide you on how to locate the App Store Update tab in iOS 13.

 

  1. Now scroll down the page and download the pending updates for the apps, including for Messenger. Tap Update to begin the installation.

App Store Update Apps

 

Once done, it’s suggested to restart your iPhone or iPad. If you do not know how then Method 5 below will guide you. After you’ve restarted your device, proceed to use Messenger like how you usually would, and see if the crashes happen again.

 

 

3. Update Your iOS.

Again, I’m not going to talk a lot about this because you already know it. However, if you haven’t already done this, then it’s certainly worth trying out!

Keeping up to date with the latest iOS (or iPadOS) updates solves a boatload of issues from ever happening to your device.

Here’s how you check for any new iOS updates on your iPhone, iPad or iPod Touch:

  1. Jump into the Settings app and then tap on General.
  2. Next, tap on Software Update.
  3. Now check if any pending iOS updates are waiting to be downloaded. If there is, proceed to download it. The new update may help patch up the glitches with the Messenger app.

Update iPhone iOS 13

 

 

4. Reset Connection Profile with Facebook.

This is the method that had fixed the crashing issue with the Messenger app for us.

By signing out of your Facebook account and then signing back in, it automatically resets the connection profiles. Doing so further fixes any bugs which may have occurred while you were still logged into the Facebook Messenger app.

Now unlike Android users, we iOS peeps don’t have the option to go into our settings and then automatically clear the data of the Messenger app, which proceeds to sign us out. To sign out of the Facebook account, yes, you guessed it, we will have to install the official Facebook app and then log out from there.

If you only use Messenger and not the official Facebook app itself on your device, then you’re going to need to download and install it first.

Once you’ve installed it, here are the steps to sign out of your Facebook account and subsequently your Messenger app:

  1. Go ahead, jump into the official Facebook app on your iPhone or iPad, and then sign in with your Facebook account.

 

Note

Remember, this account that you sign in with has to be the same account used on your Messenger app for it to this solution to take effect.

 

  1. Next, tap the menu option (hamburger icon located on the bottom screen from the Home feed tab)

Messenger Keeps Crashing on iOS

 

  1. Now scroll down until you see Settings & Privacy. Tap on Settings & Privacy and then select Settings.

Messenger Keeps Crashing on iOS

 

  1. Tap on Security and Login.

Messenger Keeps Crashing on iOS

 

  1. Now under the section Where you’re logged in, you’ll find the list of all the devices and locations where you’ve used. Your device name (such as iPhone, iPad, etc.) will be listed in bold wording with the “Messenger” platform labeled beneath it.
Messenger Keeps Crashing on iOS

 

Help! I don’t see my device on this list or Messenger.

If you don’t see your device name with the “Messenger” label beneath it right away, you may need to tap See all to reveal more devices and platforms where you’re logged in.

 

  1. Lastly, tap the three dots to the right of the your-device + Messenger and then select to Log Out. The listing will disappear, and you’ll be able to open up your Messenger app to confirm that your account has been completely disconnected and logged out. You should see a screen asking you to sign in with your Facebook login details. Sign in and see if this resolves the crashing issue.

Messenger Keeps Crashing on iOS

 

Alternatively

You can also use Facebook.com on your desktop to log out of your Messenger iOS app as well. So if you have your computer with you, then here are the steps to do so:

  1. Jump onto your computer and then visit Facebook.com on your web browser (Google, Firefox, Safari, etc.) Sign in to your Facebook account that you use for your Messenger app.
  2. Next, click on the down arrow, which is located in the top right-hand corner of the page, and then select Settings from the drop-down menu.
  3. Now click Security and login from the sidebar menu to the left.
  4. On this page, under the section Where You’ve Logged In, look for the name of your device and then “Messenger” label beneath it.
  5. Next, tap the three little dots to the right of the “your-device + Messenger” listing and then choose to Log Out. This is similar to how it is done using the Facebook app too. Similarly, you’ll find that the listing will disappear, and you’ll be logged out of your Messenger app.

 

Messenger Keeps Crashing on iOS

 

Once you’ve signed out using the steps above, you can confirm that you’ve successfully logged out of Messenger by opening the Messenger app. Instead of seeing your most recent messages, you should see a screen asking you to sign in with your Facebook login details. Sign in and see if this resolves the Facebook Messenger app crashing issue.

 

 

5. Restart Your iPhone or iPad.

This is pretty much a no-brainer. If you’ve already done this, then you may skip straight to the next method.

If you haven’t, then try restarting your iPhone or iPad. A restart can always patch up minor software errors and glitches that may affect the health of the apps that are on the device.

Here’s how you restart your iPhone or iPad:


For iPhone X or 11
  1. Press and hold both the Volume button and Side button until the power off slider appears.
  2. Drag the slider button to Turn Off direction, then wait until the screen turns black for about 30 seconds.
  3. Press and hold the Side button until you see the Apple logo to turn it back on.

For iPhone 8, 7 or 6
  1. Press and hold the Side button until the power off slider appears.
  2. Drag the slider button to Turn Off direction, then wait until the screen turns black for about 30 seconds.
  3. Press and hold the Side button until you see the Apple logo to turn it back on.

For iPhone SE, 5 or earlier versions
  1. Press and hold the Power button until the power off slider appears.
  2. Drag the slider button to Turn Off direction, then wait until the screen turns black for about 30 seconds.
  3. Press and hold the Power button until you see the Apple logo to turn it back on.

For iPad with Face ID
  1. Press and hold the Volume button and the Power button until the power off slider appears.
  2. Drag the slider button to Turn Off direction, then wait until the screen turns black for about 30 seconds.
  3. Press and hold the Power button until you see the Apple logo to turn it back on.

For iPad with Home button
  1. Press and hold the Power button until the power off slider appears.
  2. Drag the slider button to Turn Off direction, then wait until the screen turns black for about 30 seconds.
  3. Press and hold the Power button until you see the Apple logo to turn it back on.

 

Messenger Keeps Crashing on iOS

 

 

6. Watch Out For Your Device’s Storage.

Another suggested tip from one of our readers was to check on the storage of your iPhone or iPad and see if it is full.

Having a device with no space to store new app data is certain to cause crashes to the app. This is because apps continually need to store and retrieve from its cache to allow you to load up chat messages faster in your Messenger app. Hence we recommend that you delete some of the data-intensive apps and keep the important ones.

Here are also some related guides to reducing storages for the individual apps themselves to benefit your device in the long run:

Once you’ve allocated just enough empty storage, try testing Messenger again to see if the app crashes.

 

 

7. Check your Internet Connection.

Having an unstable internet connection can cause issues for Messenger as the app could crash while trying to connect to the internet.

Make sure that your iPhone or iPad can connect to the Wi-Fi with enough range bars. A network without range will have problems loading up the app as well as can abruptly close the app if it is not connected correctly.

You can test this by going into your iPhone or iPad’s Settings and then try connecting to a different Wi-Fi network to see if it resolves the problem.

The steps are as follows:

  1. Open up Settings and then tap on Wi-Fi.
  2. Next, choose a new network where you have access to then the test to see if the app works properly now.

If you’re on cellular data, then try the following steps to jumpstart the internet connection:
  1. Open up Settings and then tap on Cellular.
  2. Next, toggle off Cellular Data. Then toggle it back on. This will restart the connection with your cellular data provider.

 

 

8. Reinstall Facebook Messenger.

Despite updating the app or signing out of your Facebook account, the issue may persist because there could be a component of the app that is corrupted and can only be fixed with a reinstall.

Should this be the case, the way to get the app back up is to reinstall the Messenger app.

Here are the steps to reinstall the Messenger app on your iPhone or iPad:

  1. Firstly we have to long-press the Messenger app before it jiggles, and an ‘X’ button pops up on it. Press the ‘X’ to remove the app from your device.

Messenger Keeps Crashing on iOS

 

  1. You’ll be prompted a message saying Delete “Messenger”? Hit Delete to delete the app.

Messenger Keeps Crashing on iOS

 

Next, you may choose to reboot your iPhone or iPad to remove any old strings the app may have had on the device. Once you’ve restarted your device, you can jump back into your App Store to download Messenger back.

 

 

9. Reset Your Network Settings.

Similar to when we tried to reconnect our internet connection, we can try to refresh the device’s connections by resetting its network settings.

By doing this, you will remove the old connections and subsequently connect with the networks as a new device. You will not lose any of your data, contacts or app data. However, you will lose the preset Wi-Fi passwords that you had connected before. In case if you do not remember your Wi-Fi passwords or network settings, which you may have configured, it’s recommended to first record them down or take a screenshot before going through with the below steps.

Here’s how to reset your network settings on your iPhone or iPad:

  1. Jump into your Settings app and then tap General.
  2. Next, scroll down and tap on Reset.
  3. Now choose the option to Reset Network Settings. You will need to enter your device’s passcode to approve the reset.

Messenger Keeps Crashing on iOS

 

  1. Lastly, tap the option to Confirm network settings reset. Your iPhone or iPad will proceed to reboot automatically as soon as the whole reset process is complete. You can reconnect to your Wi-Fi, enter the Wi-Fi password once again and try reloading the Messenger app.

 

 

10. Use Messenger Lite.

I know it’s not exactly a fix for Messenger, but a temporary workaround, if nothing else works, is to try Messenger Lite.

 

Facebook Messenger Lite

 

Note

Messenger Lite is only available in selected countries. The countries include Germany, Italy, Algeria, Colombia, Vietnam, Morocco, Nigeria, Peru, Turkey, Japan, Taiwan, Netherlands, Kenya, Venezuela, Malaysia, Sri Lanka, and Tunisia. You can always check your App Store to see if it is available.

 

Despite having a tumultuous ride since it’s inception into the App Store, the Messenger Lite app has since had a sleuth of stable releases. Some readers have commented that Messenger Lite has worked significantly better than its not-so-Lite counterpart.

One significant benefit going for Messenger Lite is that it does not harvest as much amount of data that the Facebook app does.  And that’s good!

If you’re prepared to make the jump to Messenger Lite, then it’s simple as going into the App Store, searching up for “Messenger Lite,” and then installing it. You have the liberty to keep or remove the Facebook app as the Messenger Lite app is not reliant on it.

For now, it’s a good workaround to the above issue despite not being a real fix to the problem.

 

 

11. The Issue is Likely From Facebook.

If you still find that the issue persists even after trying all the above methods, then there’s a high chance that the issue will most likely originate from Facebook’s end.

In such a case, we will have to wait until they resolve it. You can reach out to the Facebook Messenger support or visit the Facebook help center to report the issue and gather some inputs from anyone in the support team.

We hope that the Facebook Messenger crash issue on your Apple device has been resolved. If you have other questions, please feel free to leave a comment below, and we will love to help you out. ❤

 

Don’t forget to share this post 🙂